Conversation History
Send chat history to outlook " Conversation History" . Good practice, backup all communications. Please microsoft do not forget the basic requirements for use in companies.
tks
Fabio Ramponi
shared this idea
171 comments
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Brian White
commented
I could easily categorize a chat for each client it pertained to, run a script to pull conversation history out of outlook including all calls through skype and chat and then compile duration. Super important for billing purposes. All of that just became a nightmare thanks to Teams.
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Michael Poole
commented
30 day archive in Teams is not sufficient. I cannot tell you how many times I have int he past, searched for key-words and found conversations going back years to prove I am justified in billing what I am.
We need this to create a full picture, in ONE location that is searchable.
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Jason Taule
commented
Agreed, this is a key function to have!!
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Marcel M
commented
The sender address in shall also directly be the ones from the communication,i.e. reply-to-all shall work
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Anonymous
commented
We switched from Skype for B to Teams and the functionality needs to be the same with an ability to just open Outlook to see saved conversations. Please add this to make life easy
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Anonymous
commented
We switched from Skype for B to Teams and the functionality needs to be the same with an ability to just open Outlook to see saved conversations. Please add this to make life easy
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Deepa Akula
commented
We switched from Skype for B to Teams and the functionality needs to be the same with an ability to just open Outlook to see saved conversations. Please add this to make life easy
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Cas
commented
We need this please
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James
commented
Saving conversations and being able to either attach them to an email or print is a fundamental ability that should be built in.
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Dave H.
commented
Accessing and searching collective Chat history is vital for follow-up documentation of managed issues
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Levon
commented
Hi, A lot of troubleshooting evidence is stored in Teams conversations, it is hard to copy-paste this information into any ticketing system... it used to be so simple to attach a conversation item from the Outlook\Conversation History before Skype or Lync was replaced by Teams in our organization.
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Bryan
commented
Same concern. Let's keep functionality and not lose it with this upcoming change from Skype to Teams.
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Mohammed AL-Hebshi
commented
This feature is very important and we need it badly for future reference
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Katie E.
commented
I have heard that Skype for Business is going away in July 2020. We NEED this function and it is the reason we are still using SfB. Please add this function to Teams Chat.
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Andre Aguiar
commented
In our branches, This is very important to causes of auditing. Please include.
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Anonymous
commented
This function is automatically available in Skype for business. It is an absolute must to work efficiently. A unique place for all conversations is the best I can imagine. Please add the same option as existing for Skype to Teams.
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Melissa
commented
I just had an instance where I needed to refer back to a specific chat for documentation/reference purposes. This would have made it so much easier to not only find the conversation, but to forward it on to where it needed to go. I literally had to take 4 or 5 screenshots and paste them into a separate email to pass along the conversation...
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Alexander Gobbo
commented
Absolutely essential from a compliance perspective. Some chat records need to be retained, quickly and smoothly, for reference or otherwise as part of the documentation trail.
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robert visser
commented
If you want me to move from skype to teams, this is absolutely necessary
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lia
commented
yes please!