Send chat history to outlook " Conversation History" . Good practice, backup all communications. Please microsoft do not forget the basic requirements for use in companies.
Chris Webb commented
They already journal your chat messages to your mailbox. Just guess they don’t expose it to the users. Please turn that on! Cause right now it looks like chat is limited to 30 day history in the app.
Chat Conversation history saved in Outlook is a good feature of S4B. Why not have it in Teams too? conversation history enables better collaboration, as well as integration with Outlook mail, Groups. Following up via email on a previous chat can be very useful in a collaboration context.
The other benefits of saving to "Conversation History" is (1) I can click Reply, and add other users to broaden the scope of the conversation. I haven't found how to do this in Teams. (2) the .msg file can be uploaded to project management applications to tie project conversations to projects (non-Microsoft apps, like Redmine). Teams makes it difficult to get anything out. I can CTRL+C one response at a time, which is alright if I only want one, but too time consuming if I want to extract a longer conversation. Or I can screenshot multiple responses, but then it's an image, which takes up more space, and not text-searchable.
Homero Leal commented
Please don't mix old solutions (bad) with new (S4B vs Teams)... Why conversation history in Outlook? Outlook is for email Teams is for chat/collaboration/continuous conversations!
I would prefer the opposite (or both), send all conversation history to Teams including s4b-teams and s4b-s4b communications.