Send chat history to outlook " Conversation History" . Good practice, backup all communications. Please microsoft do not forget the basic requirements for use in companies.
Katie E. commented
I have heard that Skype for Business is going away in July 2020. We NEED this function and it is the reason we are still using SfB. Please add this function to Teams Chat.
Andre Aguiar commented
In our branches, This is very important to causes of auditing. Please include.
This function is automatically available in Skype for business. It is an absolute must to work efficiently. A unique place for all conversations is the best I can imagine. Please add the same option as existing for Skype to Teams.
I just had an instance where I needed to refer back to a specific chat for documentation/reference purposes. This would have made it so much easier to not only find the conversation, but to forward it on to where it needed to go. I literally had to take 4 or 5 screenshots and paste them into a separate email to pass along the conversation...
Alexander Gobbo commented
Absolutely essential from a compliance perspective. Some chat records need to be retained, quickly and smoothly, for reference or otherwise as part of the documentation trail.
robert visser commented
If you want me to move from skype to teams, this is absolutely necessary
D Siler commented
MUST HAVE - from a compliance perspective, I need to have the ability to have records (i.e., chats) stored in an easily accessible location. "Conversation History" would be ideal.
Melody E commented
Ditto - this functionality is an absolute necessity in my role. PLEASE MAKE IT AVAILABLE ASAP.
Michael Kelly commented
+1. We used this function on a regular basis for Skype for Business. It doesn't make much sense that the product being pushed to replace Skype for Business doesn't have the same core features.
Margaret Weiss commented
This feature is a must!!! Totally lost without it!!! Please make this feature available to us ASAP!!! Greatly appreciate it!
Kalpita Tambe commented
We are unable to take backup of Chat Conversation History on Microsoft teams. We need this because Conversation history it is important feature required in teams. please look into matter ASAP.
AMTBAL IT commented
This is an important feature for us. cut down many emails within the organization please include soon as possible.
Keith Goodwin commented
Please make this feature available. It helps cut down on internal email
Please make this function available. Conversation history is important to us. I need a record of both chat sessions, phone calls in and out and missed calls.
Geoff Stanton commented
This is important to us as well. When an employee leaves, we provide access to the prior employee's mailbox to whoever takes over their duties. The ability to search through the prior person's email messages, BUT ALSO CHATS (IMs) is incredibly useful for us. We use IM a LOT internally, and many decisions are made within those conversations that need to be stored and referenced later on, often by someone else a year or 2 down the line.
I have postponed my update because this will make transitioning roles within the company more difficult. I haven't found a proper archiving solution for individual one-on-one messages, nor a simple way for a new user to review the activity of a prior person's one-on-one chats outside of a Team/channel fully. Apparently there is a method using MFCMAPI, or exporting them from Compliance center then (I guess) importing that data BACK into the new user's mailbox? Both of these are complicated and present a timesink every time there is turnover.
It's also important that the archiving method does NOT require much training to get the person onboarded. Many new employees know Outlook's search functionality already, so there is little training burden to point them to a folder in Outlook and say, that's where the chat history is. Search works like normal, if you have a specific query don't forget to search the Conversation History folder too...
Please provide this archiving in Outlook feature like S4B had, so I can move the company over to Teams.
Jessica Miller commented
I have to have history to be able to attach within my company's ERP software. I'm given instruction by supervisors and co-workers all the time on how to handle an issue. Because those are not my decision to make, I have to attach that communication. Until this is fixed, my internal email usage will sky rocket.
David Fussell commented
Please add this feature! One of the the most useful features of SFB isn't available in Teams....
David Lee commented
For law firms, this is an important feature. Having a conversations sent to Outlook allows us to store them in our document management system to create a full picture of the matter. As others have said, without this, its yet another reason for us to have to stay on Skype.