Bug? Uploading team logo does not always work
I experienced this error several times now. I created a new team and tried to upload a team picture. No matter which size or file type (png, jpg), I always get the message "Problem uploading your picture. Please try again later."
Then I created another team and the picture upload worked without any problem. After waiting approx. 5 minutes, uploading worked on the first team.
Why is that? Do we just have to wait some time before we add a team picture? Then some notification would ne nice when creating a new team.
Great work by the way! :-)
I had this issue as well. "there was an issue saving the photo, Please try again". I kept keeping this error over and over. Here is what I did:
- I went to the files tab of the team and clicked open in Sharepoint
- In Sharepoint I changed the Team logo
- I then closed the teams app and reopened it
- Now I changed the Team logo in Teams and it magically did the job.
Not sure why this works or how sharepoint and teams are connected, but it solved my issue.
I don't even get an error message. When I choose my picture and click "upload" it just does nothing. I can't even pick one of their pictures. Frustrating!
On some computers, the error "Photo can not be saved, please try again" appears, on other computers it does work fine with the same exact picture.. strange
FIX : YOU HAVE TO CLICK ON THE TINY PICTURE ICON AND NOT ON THE WORD "UPLOAD"
Wayne Singh commented
Still an issue in August
Bron Brookes commented
my sites are created and after several weeks this is still occurring. It is really frustrating when I am trying to launch a new SharePoint Site and the logo is not uploading
I know that this is pretty lame...BUT..I was trying to upload a new avatar and getting the same frustration...I couldn't see the location from which I wanted to choose an image...and tried many times...clicking on the location again and again...when I force quit Teams I saw that there were several windows ( from where I wanted to choose an image) BEHIND the full size Teams window...so I reduced the size of the Teams window, selected 'Upload' and then saw the location window pop up, selected my image and BAM! Done in 10 seconds...no everlasting Save uploader...hope it helps someone out there.
Same issue, July 2020.
First team I created upload image worked fine, second one, no dice.
This is something that you do generally want to change straight after you create the Team when you are setting everything up. It's crazy that your workflow needs to be "1. create team, 2. wait an indeterminate period of time to change the icon."
This, along with similar timing and sync issues with the integrated OneNote class notebook, is the sort of inconsistent bug that is turning a lot of the less tech savvy teachers at my school off Microsoft Teams.
Still an issue - june 2020
I have faced with "we were unable to uploaded your image" error.
could you please help me, why it's happened?
This seems like a silly fix but I was having the same problem clicking the "upload" button to add an icon in MS Teams. I accidentally clicked the tiny picture icon above the word "upload" and it worked! Now, why would you think to click the picture instead of the word upload especially when you mouse over the word upload you get a line indicating that this is the link to click! My goodness...
same issue - at first it was like above "Problem uploading ...". So I tried JPEG JPG and PNG. no dice.
then it didn't even let me click "Upload" - it is just a hand icon as the mouse, and no ability to press any buttons. How is it possible that Teams is this glitchy?
It is baffling that in 2020 this is still an issue. Sometimes it works and sometimes it doesn't. How come it takes upwards of 20 minutes to upload a 20K image avatar?
Same issue although teams seems to be completely stuck and utterly useless/unusable on "Saving changes"...
Manage Team > Settings > Team Picture > Change Team Picture
Worked for me!
Tebogo Makhwwelo commented
Getting the error message "There was a problem saving the photo. Please try again." However when I upload the same picture on another Team it works fine.
I was having this issue. I deleted the team I'd just created, re-created it, waited about an hour, and then found that the "upload" icon finally worked.
You just need to wait for the team to be completely set up. Check "Assignments" section to find out when that is done.
Then you can e.g. go to "Manage team" -> "Settings" -> "Team theme" and hit the upper half of the "Upload" button!
Just worked for me.
zack s commented
hold down ctl key when clicking upload if you're not getting a window. this will work.
Same error when I upload to multiple teams.