Expired password login loop
When I change my expired password in AD, and thus Office 365, Teams Desktop app asks me to login again. The app closes, re-opens and I get the same message. Loop. Cannot get to settings through normal method. Had to use the system tray icon to access settings to log out.
Robin Mayo
shared this idea
13 comments
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Gary
commented
Tried both options - didn't work. We use Seamless Single Sign On
Got it working by
- used the 'sign out' option from the Teams icon in the notification area
- when presented with my username to login - I changed this to a random email address at my domain, e.g. qwerty123@domain and click 'Sign in'
- when prompted for password, I hit the 'back' option to get back to username
- this time, entered in the correct login and passwordTeams loaded up no probs!
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Les Murphy
commented
Deleting the Credential Manager items did not help for me. What worked was to right click on the desktop tray icon for Teams while it was prompting with the "Sign In" button, and select "Log out". That menu says "Tasks .. In a meeting, New Chat, Settings, Log out, Quit".
Once I logged out, it prompted me for my credentials and I was back in business.
This is a really nasty user interface bug!
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Olaf Klein
commented
I found a workaround:
- Close Teams
- In the Windows 10 Credential Manger - Windows Credentials
- delete all MSTeams* entries -
Sam Lee
commented
to fix this issue,
1-open teams(leave it open when it says timeout)
2-in start par right click on teams
3- then choose logout and close teams
4- open teams it will ask you to sign in :) -
Brittany
commented
This is one of the most frustrating issues I've had to deal with in Teams. I've even tried uninstalling and reinstalling the teams app and it's was still doing this!
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Micah Tan
commented
Looks like I'm not alone!
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alex
commented
exactly the same issue - i would like to point out that when i DID work out how to log out and log back in with my new password, it reset my theme to light theme again as opposed to my preferred dark. i would have thought that it links settings like that to the user account (i.e. my email address)?
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P.Rouleau
commented
Like others, I am expecting the message to do the logout for me and bring me to the login screen instead of this loop.
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Ruslan
commented
Go to desktop app settings and logout manually, then you will be able to enter new credentials
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Anonymous
commented
After restarting computer for the 2nd time it showed up the login screen to Teams. When logged in with updated password problem solved.
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Anonymous
commented
I am having the same issue, what is the resolution for this?
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HH
commented
This is a serious issue -- Teams shouldn't give the "Please log in again" loop, it should just take you back to the login screen when it detects that a login was rejected due to an incorrect password.
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Thomas Solbjør
commented
+1