How can we make Microsoft Teams better?

Unread message count on Chat, Teams, channels

Right now there is a unread message count badge on the Activity tab icon (I guess you only get that if you have followed any channels?). However I would much rather prefer if the badge was on the Chat and Teams tab icons so I can see where there is activity. Currently collapsed teams are also indicated having activity. Expanded teams should have the same indication.

Furthermore, the unread activity badge on both the Activity and the application icon count unread channels. I would prefer a message count.

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    Michael Florentin shared this idea  ·   ·  Flag idea as inappropriate…  ·  Admin →

    59 comments

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      • Walter Wahlstedt commented  ·   ·  Flag as inappropriate

        The unread message count is a fantastic idea. The current method is super confusing. For instance when I have a new chat there is a notification but if the current focus window is open to a different person's name the icon in the toolbar shows the person I was just chatting with not who just sent a new chat. Furthermore when I click to open teams it takes me to the “read” chat not the “unread” chat that needs my attention. If the chat is from the same person that teams is already focused on and I open the window the notification will not go away. I have to click in the chat box to type a message then it will stop blinking and remove the notification.

        If the team is focused in a channel, we see what’s going on. However, for the channels which are less popular but relevant, messages can get lost as no one notices the bold. You have to star every channel to see it in the list.
        Please give us some count, and then worry about the awesome ideas which have been shared.

        The activity tab doesn’t really solve the notification issue. It doesn’t seem clear what the point of this is? There are mostly conversations that I’m involved in, but sometimes there is a chat message listed. If activity is conversations I’m involved in then it should only list teams/channel messages. Chats should never show as I’m involved in 100% of my chats.

      • Frank Hellwig commented  ·   ·  Flag as inappropriate

        I will add to this thread, hopefully increasing awareness for an issue that has existed for well over a year. I see an annoying message count badge but am completely mystified as to what is unread. In a corporate environment, we have many teams with many channels in each team. I should be very obvious as to what needs my attention.

        I am coming from a previous project where we used Slack. It would be impossible for me to overstate the productivity gains that we enjoyed while using Slack. It was fantastic.

        Now, we are trying Teams because we are a Microsoft Gold Partner and it integrates with our O365 Active Directory and other tools. But, while these are great integration points, having a tool that decreases productivity and doesn't (instinctively) invite collaboration is a real shame.

        Sometime tools like Slack "just get it." Sadly, I can't say the same thing for Teams - a thin veneer over SharePoint and Exchange groups.

      • Sean Carver commented  ·   ·  Flag as inappropriate

        This is a very confusing thing for our users, who are trying to learn/understand Teams. In short, how do they know where they have unaddressed messages or info. The activity indicator not being congruent with the individual teams/channels status doesn't help. Also, the bold font on the channel isn't immediately obvious either. If not a message count, at least give us a more obvious visual cue, whether collapsed or not.

      • Mike Mayo commented  ·   ·  Flag as inappropriate

        Came here for this... furthermore when I read a message in Teams/Chat that should automatically remove the badge from Activity (and from my Windows task bar) but it does not so it gives the illusion that I have an unread message when that is not the case.

      • Tuomas Pakkanen (Sulava Oy) commented  ·   ·  Flag as inappropriate

        Having the same problem as David Baldacchino. I only sometimes get the unread message notification on my profile picture if there are new messages in other tenants that I am as guest. Now again I have two unread messages stuck, even though I've cycled back and forth between the tenants. Same occurs both in PC desktop and Web.

      • David Baldacchino commented  ·   ·  Flag as inappropriate

        As of the current version, the unread messages in an account where I'm a guest is not updating. I have read all the messages, yet it still shows a number of unread messages when I'm on my regular (non-guest( tenant space. When I switch back to that tenant space, it shows all messages read. I get the same result on multiple installs of Teams (different computers), so it's not related to my machine profile.

        For some reason when I'm in a tenant space as a Guest, it does not show the number of unread messages in my "regular" (non-guest) account. Shouldn't this work both ways? If it currently doesn't, it needs to. Thanks.

      • Gary Ericson commented  ·   ·  Flag as inappropriate

        I realize this idea is for making it easy to see the count of unread messages, but I think the underlying issue is that we want to identify new activity so we don't have to scroll and click over multiple channels to find the latest posts. So this idea could be linked with this one: <https://microsoftteams.uservoice.com/forums/555103-public/suggestions/18789637-unread-team-channel-filter>, which is about being able to show all the unread messages across all (or starred) channels.

      • MIchael Matthews commented  ·   ·  Flag as inappropriate

        I’m an enterprise Mac user that has recently moved to Teams. From what I see in the thread, the Mac version may be lagging behind the Windows builds a bit. However it seems that many users have mentioned the lack of quick visual notifications. A team member and myself both missed a message for over an hour today because Teams gives no visual notification that a new unread message is present. All you need to do is look at Skype and mimic this behavior. If I step away from my workstation and return, I do not want to pull Teams up and then click though four groups and look at timestamps to tell if a new message has come in. Skype will show a little red ball with a count in it on my dock icon, in .5 seconds I know if I have any unread messages. Once I click on Skype, each group will have the same red ball with a count of unread messages.This is productivity 101 !!! Please implement this feature ASAP. As far as I am concerned the product is unusable without that basic functionality. I appreciate your help.

      • Derek commented  ·   ·  Flag as inappropriate

        You could pretty much use this as a good template to research https://get.slack.help/hc/en-us/articles/201355156-Desktop-notifications and this https://get.slack.help/hc/en-us/articles/201675007
        Most helpful would be badge icons in the system tray, taskbar, and in the chat, teams and channels. That would be extremely helpful for those that do not have the app open and open as the top window 100% of the time.
        How else are you supposed to find out if you have been away without checking the activity feed? Would you find any email client useful if it did not have some sort of badge notification system at least within their folders? I think MSFT would have a wee bit of pushback if they removed badge notifications from folders in Outlook.

        As far as I am aware Windows 10 already has this capability so why not implement it with MS Teams? https://docs.microsoft.com/en-us/windows/uwp/controls-and-patterns/tiles-and-notifications-badges

      • Steven Anand commented  ·   ·  Flag as inappropriate

        When someone types in the group that a message is unread. I don't see any activity till the time I go to the group and read the messages.

      • Craig Lowell commented  ·   ·  Flag as inappropriate

        From my perspective, the most important place for the unread messages notification is on the desktop and taskbar icons. I don't work with the Teams app open and visible at all times, so to have a notification on the taskbar icon will go a long way to help reduce the number of messages that go unseen for hours.

      • Zahra commented  ·   ·  Flag as inappropriate

        Without drawing a picture, here's what I'm envisioning:

        A badge number (like on iPhones) on the tab and on the team concerned. Number should represent unread messages.

        A number in a red pill for each channel that has unread messages. The channel name is left aligned. The pill should be right aligned, cutting off the channel name if necessary.

      • LarryN commented  ·   ·  Flag as inappropriate

        There is a case to be made that any improvement will be better than the current circumstance.

        If the team is focused in a channel, we see whats going on. However for the channels which are less popular but relevant, messages can get lost as no one notices the bold.

        Please give us some count, and then worry about the awesome ideas which have been shared.

      • Harrison Heck commented  ·   ·  Flag as inappropriate

        There are no counts Suphatra. The channels are bolded, but there is no count. Maybe you have an internal build you are testing?

      • Anonymous commented  ·   ·  Flag as inappropriate

        My company is abandoning the teams functionality because no one has time to constantly check for highlighted text buried a couple clicks down. This is a shame. Seems simple to fix. Just show numbers of new messages at each level (and roll up). What am i missing?

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