Remote Support via Microsoft Teams
Skype for Business offers the possibility to support colleagues remote instead of using Teamviewer.
Normal Skype and Teamviewer are our current tools
The remote support via Microsoft Teams would be another excellent reason why my colleagues should install Teams.
Paul Nicolay commented
You can request the remote end to share their desktop and allow remote support... but even if they do MIcrosoft Teams is extremely slow and has a huge lag compared to Teamviewer. Doing a remote control is NOT useable this way.
working in MNC company...giving remote support across all region, and had to get Teamviewer license is a pain in the a$$ and need to get stucked with a version unless buying a new license for a new version. Hey Microsoft, we paid a lot for Office 365 with teams, please look into this...allowing us IT tech guys to be able to use it as a remote support tool is a plus. You do not need to wait for more comments..just work on it.
when it comes to remote into others computers MSTeams dropped the ball on this one.
Skype was 100 times better, but Teams it's a hit and miss and most of the time it misses
screen locks, mouse wont move, its so bad that i just use team viewer 990% of the time
Teams needs to really go back and work on this feature
Joseph McDowell commented
Anyone know if Microsoft plans to allow admin access to a remote computer via teams for remote support? We are looking for alternatives to TeamViewer, Logmein, etc and we already have Teams deployed in our environment.
Vali Bojin commented
Chris Schaedler commented
as a current inview: i can take steering remote, if the user allows this. sadly there i don't have a chance to steer then a window which needs admin-privileges. In Skype it works!
Would it be feasable to enable this as well in Teams? I would go for a "Allow Remote user as well to work as Admin". Then it would be great!
I agree, would absolutely love this feature, we don't use teams very much as it is, but with this addon, it would be perfect for our service team to use, for all internal and external support.
Ron Oberjohann commented
We are aware of the numerous solutions for this type of capability. However, having this within Teams would allow for accountability as it could be tracked similarly to meetings. It could allow session recording for future playback by the engineer and user, possibly even add the notes and video as an attachment to a service ticket. The options for integration into ITSM applications could be boundless. Thank you @Maximilian Wenger-Oehn for posting this request!
Also had this requested collaboration feature capability in the former WebEx Connect.
Jose Pablo commented
This is a great way to completely phase out SfB. Is this something in the works? or even taken into consideration?