Remote Support via Microsoft Teams
Skype for Business offers the possibility to support colleagues remote instead of using Teamviewer.
Normal Skype and Teamviewer are our current tools
The remote support via Microsoft Teams would be another excellent reason why my colleagues should install Teams.
Vali Bojin commented
Chris Schaedler commented
as a current inview: i can take steering remote, if the user allows this. sadly there i don't have a chance to steer then a window which needs admin-privileges. In Skype it works!
Would it be feasable to enable this as well in Teams? I would go for a "Allow Remote user as well to work as Admin". Then it would be great!
I agree, would absolutely love this feature, we don't use teams very much as it is, but with this addon, it would be perfect for our service team to use, for all internal and external support.
Ron Oberjohann commented
We are aware of the numerous solutions for this type of capability. However, having this within Teams would allow for accountability as it could be tracked similarly to meetings. It could allow session recording for future playback by the engineer and user, possibly even add the notes and video as an attachment to a service ticket. The options for integration into ITSM applications could be boundless. Thank you @Maximilian Wenger-Oehn for posting this request!
Also had this requested collaboration feature capability in the former WebEx Connect.
Jose Pablo commented
This is a great way to completely phase out SfB. Is this something in the works? or even taken into consideration?