don't switch to "away", just because I'm using a different application (i'm still at work!)
The availability status should indicate whether or not someone is available, which means they are available to chat.
So it does not make sense to switch my status to away, just because I'm answering email or do something else on my computer.
The fix for this is officially completed! For the specific issue of status changing to away in Teams when you are still active on the device, there was still a small % of users who saw the broken behavior, but as of today, all should be working correctly. Please note this was a backend fix, so no client update is needed.
If you believe you are still having an issue, please feel free to capture logs by typing Ctrl + Shift + Alt + 1, and send the file from your downloads folder along with detailed repro steps to email@example.com.
Thanks everyone – and enjoy!
192 commentsComments are closed
Our team using the status feature to determine who is available and who is not. We have found, even though we make the change to available and keep teams "live" but go do other things like check email, etc, that after a couple of minutes it changes status and goes to away. The user is clearly not away. Is this something that can be changed so it stays as available until the user changes to another status?
Please change this back. I would rely on this to help me know when people are available not just active in teams. If they want to change it to not available they can do that.
Alex Arduini commented
Please change this back, this makes it look like I am not doing work as I work remotely from home. This change was not very thought out, any users who are not constantly in Teams, look as if they are not at their computer and we get duplicate notifications.
Mike Driscoll commented
"The team made this feature by design, so to change it again would require more user feedback", At a minimum make it an option. Every single user on Teams for me is "Away" and they stay that way. I have to change my own status every 15 minutes or so to not appear Away to everyone else. This was a terrible change. If I change my status to Available, I am fine with it staying that way. Having an automatic flip to Away, but not back again is just bad design.
Marc Wenning commented
Needs to tie into the same presence as Skype/Lync and SharePoint, when I am active on my machine it shows me available in Teams, when I lock the machine shows me away, when in a meeting shows me as busy. Why try to reinvent the wheel when you already have something that works in Skype/Lync.
Kevin Ruschman commented
Does the Teams team and SfB team ever talk to each other? One product has a feature that is pretty much perfect and the other product has the same feature that is completely broken. Maybe reach out to those devs.
Jim Banks commented
Since the Mar 1 update we are experiencing that the Windows client will automatically set the status from "Available" to "Away" after 2.5 minutes. Event if I come back into the client and start using it, status stays at "Away". So its not entirely manual at this point. And more broken than previously. Full manual control would be an improvement at this point. However, we are very happy with how S4B statuses work and how they automatically change by activity on the computer and our on-prem exchange calendars. We would recommend you just do either A) full manual control, AND/OR B) make it work exactly like S4B including the additional statuses in S4B and the ability in the app to set a user's away timeout preferences.
Kevin Ruschman commented
Why can't you use the same algorithms that you use for Skype for Business. I never had a problem with that. If I was on my computer in any way, it showed me as active. If I left my computer, it showed me as away. This new method is awful. I can't ask everyone in my organization to always mark themselves Available any time they come back to their desk.
Office 365 has this great tool that almost everyone in uses to track their daily work schedule called a calendar in you Exchange mailbox... I know it is a silly concept and all, but since most of us using Teams has one of those silly things that we live and die by, it would sure be nice if Teams status could work just like Skype and pull your availability from that, with the option to override it. I know.. crazy idea right?
This seems to be a common thing across all of the new Office 365 offerings, Teams, StaffHub, etc. Why not have all of it work together?
Mike Driscoll commented
The way it is working now is pretty awful. Once it flips to Away, I start getting duplicate notifications on my phone and then I have to go set my status to Available manually. I can't imagine many people prefer this to the way it was working.
It should be like Skype for Business that shows active if you are logged in and active on your machine. It does even work how you've described where one can manually set it. It changes to away and stays that way.
Agreed, this is happening in our org too. This causes people who have "alerts when I'm away" on their mobiles to get alerts ALL THE TIME :/
Right now, the timeout is too short I think.
Expected behavior: Sign in, set to active, and as long as the window is open and I'm using every now and then, status remains active.
Actual behavior: Sign in, set to active, go do some programming, come back and I'm back to away.
Timeout needs different detection behavior. Can't you use any click as a reset? You could even go as far as just being logged in and not setting to away to remain active.
Right now the timeout
seems on the order of 5-10 minutes.
The fact that it keeps resetting the status is especially annoying if you also have teams on your phone. The phone app keeps telling me every time I send a message to someone in the desktop app.
Another vote for automatic statuses.
Same experience as everyone else - I'm setting it to green and it turns back to yellow quite quickly. Ideally, it would mirror the same status as Skype, as others are saying.
Sergei B commented
Manual setting for availability doesn't work as Suphatra suggested. All people in my contact list are in yellow (Away) status as well as me. Even when chatting with them.
If the status is to be completely manual then you should not automatically set it to away like it's currently doing with the latest version.
My choice would be for it act automatically like Skype For Business
Brandon Shea commented
Status should work the same way it does in Skype for Business/Lync. Available when the computer is in use, Away when idle/locked, and Busy should be persistent until it's changed back to Available.
I have the same issue, I figured it is because I have not received the newest version of teams yet. Release notes says it was released 2 days ago but when I click check for updates it doesn't give me the latest version.
You can see that you do not have the new version if you still have the old compose message box (the latest version changes the look quite a bit). Se picture here: http://masteringlync.com/2017/03/02/quick-update-microsoft-teams-has-some-new-tricks/