don't switch to "away", just because I'm using a different application (i'm still at work!)
The availability status should indicate whether or not someone is available, which means they are available to chat.
So it does not make sense to switch my status to away, just because I'm answering email or do something else on my computer.
The fix for this is officially completed! For the specific issue of status changing to away in Teams when you are still active on the device, there was still a small % of users who saw the broken behavior, but as of today, all should be working correctly. Please note this was a backend fix, so no client update is needed.
If you believe you are still having an issue, please feel free to capture logs by typing Ctrl + Shift + Alt + 1, and send the file from your downloads folder along with detailed repro steps to firstname.lastname@example.org.
Thanks everyone – and enjoy!
191 commentsComments are closed
I updated my software and it's still not working.
You need to set the presence indicator based on whether or not your system is active, not if you are active on Teams. I need to know if a colleague is at their desk, I don't care what they are actually doing at it...
Chad Ellington commented
Nope. When I change my Skype for Business status, Teams stays Active. The Active/Inactive status should be the same across Office 365 apps.
George C commented
Hope this gets fixed by release :D
Dean Gross commented
Thanks for admitting your mistake and providing us an update.
Jeff Rios commented
Yes! This is the only thing holding us back to rolling out to 1000+ users.
Patrick Cooney commented
Please make it work like Skype for business, this has been driving me crazy! Can't they use the same tech and be integrated in the Office 365 platform? Changing status in either application should affect the other.
This is insane.
Skype for Business/Lync did it right. It showed if the user was available or away (literally).
This "update" to Teams now automatically switches you away but requires manual intervention in order to be shown as available?! Whoever made this decision needs to stop providing input.
Will Green commented
> With the new build, if you click on your face in the lower left corner, you can manually set your availability to Available, Busy, Away, etc.
Unfortunately, this only works temporarily. It quickly goes back to "away" and stays "away", even when I'm actively using the app.
This also leads to me getting notifications on my phone, which get forwarded to my watch, so my watch buzzes all day even though I'm actively typing in Teams on the desktop.
My company uses Skype for Business, and the status displayed in Skype and all other applications is extremely important. Changing this model in Teams makes no sense to me.
Joel Chmiel commented
@suphatra You make a good point, manually setting status can be nice. However, for it to work, you also need to be able to keep Available, Available as needed. Currently, it switches to Away far too quickly (even when I'm working on my machine. In fact, while writing this comment!) and doesn't go back to Available unless you manually switch it back. This is causing issues for our team as we don't know when someone is really away. We have to send a Chat message and see if they respond. What about adding a simple checkbox to choose if you want to use manual status or automatic?
Dean Gross commented
I agree with everyone else, Skype works, have Teams be consistent. Stop reinventing the wheel.
Kristoffer Vordal commented
Why cant Teams have the same status as Skype who works perfectly? Everytime I put my status on "available" now, it turns back at "away" after a short time...
Tracy Alers commented
This should align with Skype for Business (and by extension, every other MS Office app with contact cards: Outlook, even Visual Studio, etc...). Why Teams went a custom route on this boggles my mind.
Everyone knows how to interpret the Skype activity statuses. Green means they are at their computer and ready to receive messages. Teams is not helping anyone if those same people (green in Skype) are yellow in Teams. I don't care if the person is in the Teams app at this very moment. I just want to know when to expect my message to reach them.
If you want an In-The-App status so bad, add one on top, like blue or purple or a star or something. Just don't take away the vital significances of Green/Yellow/Red and all of the company etiquette that has evolved around those indicators.
We haven't rolled out Teams to the whole company yet, but if this "feature" is in place when we do, I expect we'll have help desk calls saying that their status isn't updating correctly. Much rather have it default to active and let me change it to away.
100% on board with those saying it needs to act like Skype. It looks like Skype, therefore people will think it works the way Skype has trained them.
I am constantly changing my status to Active, only to find it back as inactive. Our whole company appears to be inactive.
I keep resetting it manually, but then it keeps setting me back to inactive!
Agree with others that the status should align with Skype for Business.
Yes please change this back. Manually setting myself to available would be okay, if it stayed this way for more than 5 minutes at a time. It doesn't seem like it does. It's hard to imagine that even those who wanted this to be a manual thing, really got what they were after.
Our team using the status feature to determine who is available and who is not. We have found, even though we make the change to available and keep teams "live" but go do other things like check email, etc, that after a couple of minutes it changes status and goes to away. The user is clearly not away. Is this something that can be changed so it stays as available until the user changes to another status?