don't switch to "away", just because I'm using a different application (i'm still at work!)
The availability status should indicate whether or not someone is available, which means they are available to chat.
So it does not make sense to switch my status to away, just because I'm answering email or do something else on my computer.
Maia
shared this idea
The fix for this is officially completed! For the specific issue of status changing to away in Teams when you are still active on the device, there was still a small % of users who saw the broken behavior, but as of today, all should be working correctly. Please note this was a backend fix, so no client update is needed.
If you believe you are still having an issue, please feel free to capture logs by typing Ctrl + Shift + Alt + 1, and send the file from your downloads folder along with detailed repro steps to teamsml@microsoft.com.
Thanks everyone – and enjoy!
191 comments
Comments are closed-
Twixon
commented
Also, some users show as offline even though I'm chatting with them at that moment.
and they see on their computer that their status is active. -
Anonymous
commented
I believe the status should work like Skype for business that is green when you make it green for available
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LC
commented
I'd like to be able to change my status to something user-defined. We used to use Spark, and we could do this. If not user-defined, can we at least add a field for time we're returning?
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Morgan
commented
I've noticed that Skype for Business will show users as available, but if they haven't been active in Teams, it will show them "away," so I find I often have to check S4B first to see if someone is actually available.
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Jose Cerna
commented
I been seeing status unknown in multiple users that I know have it on systray running and we have even chatted.
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Mark-Allen
commented
I have read through some of the comments and wanted to add a couple of points. 1) we should be able to FIX the status and it will never, ever change. 2) an option should be available to allow us to revert to Away or Unavailable (or whatever) after a set period of time. It is not up to Microsoft to set my status. That is up to me. Just my two centimes.
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Erin
commented
Manny, I also have the issue with "Do Not Disturb" resetting to "Available."
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Anonymous
commented
When will this fix get rolled out?
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Deepthi
commented
When can we expect this to get implemented? Thanks!
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Manny
commented
And speaking of inaccurate status -- anyone else having problems with the "Do Not Disturb" not staying set?
When I used to use Skype, whenever I did screen share sessions with clients, I would always set my status to Do Not Disturb so that I wouldn't get popup notifications that time.
Doesn't seem to work with Teams. Even though I set my status to Do Not Disturb, it seems to fall back to Available all by itself. And I get the notifications on my window where all my clients can see them.
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Risa
commented
Right now, even though I'm active in Teams, I'm showing as yellow, which is a step backwards.
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Anonymous
commented
Still reading "Status unknown"
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Deepthi
commented
+1
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Deepthi
commented
+1
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Rodolfo Gutierrez
commented
Can this be re-opened or does a new one needs to be created? The presence only reflects the status when using teams. It needs to be on whether the system is active or not, not the Teams window.
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Tyler
commented
I am having trouble with this too. Unless the Teams window is active, I show as away after just a minute or two.
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Cindy Ma
commented
same as everybody, looks like unless I am active on the Teams window, it would not count as available but away.
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Stace Hamilton
commented
Mine also shows away if the screen is minimized or if it's open on a extended desktop.
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Matt
commented
Were still having issues with it. It seems like if you are not actively mousing over the teams window it will mark you as away like it just did to me even though I am typing this comment.
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Will Morgenweck
commented
I think this is still a problem. We have many users where it says Away or status unknown.