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don't switch to "away", just because I'm using a different application (i'm still at work!)

The availability status should indicate whether or not someone is available, which means they are available to chat.

So it does not make sense to switch my status to away, just because I'm answering email or do something else on my computer.

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Maia shared this idea  ·   ·  Flag idea as inappropriate…  ·  Admin →
completed  ·  AdminAlex (Teams Engineering, Microsoft Teams) responded  · 

The fix for this is officially completed! For the specific issue of status changing to away in Teams when you are still active on the device, there was still a small % of users who saw the broken behavior, but as of today, all should be working correctly. Please note this was a backend fix, so no client update is needed.

If you believe you are still having an issue, please feel free to capture logs by typing Ctrl + Shift + Alt + 1, and send the file from your downloads folder along with detailed repro steps to teamsml@microsoft.com.

Thanks everyone – and enjoy!

Show previous admin responses (8)

192 comments

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  • Itiviti commented  ·   ·  Flag as inappropriate

    Whats the status? it was said that it would be resolved before end of August.

  • Justyn Davidson commented  ·   ·  Flag as inappropriate

    There are other discussions where this fix is called out as "Need more information".
    The very viability of this product relies on users trusting that it will help them collaborate, not hinder them. As I said elsewhere: Suphatra, we have got to get this fixed. We use Teams but now rely on Jabber (of all things) to know the presence of our... Teammates. Every patch release I check to see if it's working and it's never resolved. Please move this up in priority before my team loses faith in the product. Critical and simple behavior that Microsoft (and every competitor) already has in other products - it should be a no-brainer in Teams.

  • Anonymous commented  ·   ·  Flag as inappropriate

    Any update on this? I'm still getting email pings on my mobile when I'm clearing still working on my desktop, just not chatting on Teams.

  • Tom Corcoran commented  ·   ·  Flag as inappropriate

    We just started piloting Teams, this is a must-have feature to see who is logged into Teams - without it this software is unusable. When will this bug fix be released?

  • Stephanie commented  ·   ·  Flag as inappropriate

    Status doesn't update automatically like Skype did, constantly says I'm inactive, even when I'm using the program, whats up with that?

  • Pooja commented  ·   ·  Flag as inappropriate

    Hi Suphatra,
    Regarding Skype for Business, 'time' shown with the status as 'Away' is not showing correct. for one day away its showing 119 days or 137 days away. Please have a look.
    thanks

  • Andy Mercer commented  ·   ·  Flag as inappropriate

    It's not the delay that bugs me; it's the lack of communication. Saying that it'll be done by the end of August, and then just refusing to comment for a month. I've had to stop recommending people switch to Teams, instead recommending stay away for now. Which sucks because for the most part it's great.

  • Harrison Heck commented  ·   ·  Flag as inappropriate

    Can we expect it this year? Seems like 99.9% of ETAs given for Teams are completely missed, and not by a few days, but by months.

  • Jason commented  ·   ·  Flag as inappropriate

    I've noticed that Teams will often set me as Away while I'm still working at the PC; its not until I actively use the Teams app that I'm changed back to Available. This behaviour should be changed such that if I'm working on the PC I should remain Available until I change it myself (or leave the PC).

  • Anonymous commented  ·   ·  Flag as inappropriate

    When will this be rolled out to the "outer rings" ? We really need the status to be working correctly!

  • Anonymous commented  ·   ·  Flag as inappropriate

    hello... not sure what's going on, but my status seems to keep changing and/or not synced up. I want to remain in "Do not disturb" status but notice:

    My status changes on it's own (don't know when it happens) back to "Available"
    My status icon on the bottom left (either Available or Do not disturb, for example) is not always the same/synced up with my post's status. For example, my status shows Do not disturb, but my post shows Available or vice versa.

  • Andy M. commented  ·   ·  Flag as inappropriate

    Seriously, any update on the timeframe of this fix? We are a couple days away from dropping Teams because I can't tell management when this is going to be fixed.

  • Mohankumar commented  ·   ·  Flag as inappropriate

    Automatically away status waste of us going every five mins after login and running in background. It should go to our status from Available to AWAY. please when login in TEAMS always online. If we force to select AWAY about status only should say AWAY.
    Until log-off always AVAILABLE should show to all till logoff especially in other process and task running also AVAILABLE need to show to all.

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