don't switch to "away", just because I'm using a different application (i'm still at work!)
The availability status should indicate whether or not someone is available, which means they are available to chat.
So it does not make sense to switch my status to away, just because I'm answering email or do something else on my computer.
The fix for this is officially completed! For the specific issue of status changing to away in Teams when you are still active on the device, there was still a small % of users who saw the broken behavior, but as of today, all should be working correctly. Please note this was a backend fix, so no client update is needed.
If you believe you are still having an issue, please feel free to capture logs by typing Ctrl + Shift + Alt + 1, and send the file from your downloads folder along with detailed repro steps to firstname.lastname@example.org.
Thanks everyone – and enjoy!
192 commentsComments are closed
Same issue. If I put my status to "Available" manually, it switches me back to "Away" automatically after some time. I am sitting in front of my Mac, so this status behavior makes this tool unusable.
It would be good to be able to set a timeout, maybe 1 or 2 hr, after that Teams switches to "away" when not using the tool actively.
If i turn the status to available it turns back to away a few moments later. However i have noticed that if i use the iOS app my status on desktop and iOS turns to available. On exiting the app the status goes back to away
Thilo Tanner commented
Thanks for that, except that this is not working. As Pierre stated already, you change your status to available and after a few minutes it switches back to away. In our organization, everyone is now tagged "away".
Would it be possible, to better test new releases before releasing them to public? Since days, Teams gets worse and worse: wrong status, @mention is broken on Mac, notification emails, even though app is open, etc. etc.
Pierre Goiffon commented
Thanks for the answer Suphatra but........ this is not a valid solution : if you set manually your status to active as you propose, then a few minutes later Teams automatically set it back to away. I tried it several times, same result, even after restarting Teams and even the whole PC...
Axel Behrens commented
Actually I don't want to set my status manually but preferably have it set automatically like in Skype for Business
Antoine Heskia commented
What would be nice is to let the users to decide whether they want teams to display the same status as Skype whether they prefer to set it "manually"... Maybe a new setting could created for this feature.
Pierre Goiffon commented
I have exactly the same problem since the last update : the active status last a few minutes, and whatever I do it changes to away. I need to explicitly change my status to active...
In the previous version the status was set automatically to away also, but when no activity (mouse / keyboard) was detected. It was set back to active automatically, and that was pretty nice ! (just a little downfall though : with 2 screens the teams window needed to be on the same screen as the active window for it to detect activity)
Patrice Gimenez commented
You become set to inactive too quickly. I can't keep up with my other business if I always have to be active in the Teams App! Need to give me at least 15 minutes before you show me as inactive. I have a small group 25 employees. We don't constantly have an ongoing chat. Periodically we do actually read out email!
I'm active in Teams and yet it shows Away. I change it to Available and within 5 minutes it is resetting to Away.
I noticed the same. Very annoying.
That is happening for me too after the latest update. And it became even worse after the restart - now it is showing my status as 'offline' and does not respond to status updates.
From one user: I just started using teams at a new company and I constantly see everyone as “Away” even though they are at their desk, just not using Teams.