How can we make Microsoft Teams better?

Complete Skype for Business Integration into Teams

Honestly, this is a tall order due to the fact that Teams was not launched this way in the first place, but my real world experience, and feedback from the field, is that having Skype-for-Business-like functions in Teams (chat/Presence/etc) be separate from Skype for Business itself is not only confusing for many users, but inhibits adoption. Users want to consolidate the number of apps they use, not increase it. I personally find this to be true.

Teams is an incredible tool with so much potential, but living and breathing in Skype for Business, like so many of us do, Teams isn't a completely organic feel due to the disparity of chat identities. If I could go into Teams, manage my projects/files/OneNote, engage in Chats, see and join my meetings, engage in Audio/Video calls (I can do all this now), AND THEN also place and receive all my PSTN calls, Teams would be my new permanent application for doing all this, and email would start to fade into the background.

This is the direction I truly hope to see things go. Teams' potential is incredible, but realizing its full potential, in my humble opinion, relies on complete Skype for Business integration.

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    Josh Blalock shared this idea  ·   ·  Flag idea as inappropriate…  ·  Admin →
    completed  ·  Warren responded  · 

    This topic will be closed out as completed since the vast majority of the S4B convergence has already released to the public.

    If you have any specific requests, please open a new topic or vote for an existing topic that more specifically targets your wish.

    The team is aware of the issue of using Teams will force you from using S4B.
    I’ve opened a topic specifically for that based on the feedback below – vote for support of this request at https://microsoftteams.uservoice.com/forums/555103/suggestions/35124451

    As for notification issues and being able to view multiple conversations, there are topics for allowing different types of notifications – http://microsoftteams.uservoice.com/forums/555103/suggestions/16925461 and a topic for multi-window for chats and more – https://microsoftteams.uservoice.com/forums/555103/suggestions/16926739
    The ability to send audio or video messages can be voted for at – https://microsoftteams.uservoice.com/forums/555103/suggestions/32372014

    Thank you for all the feedback and suggestions.
    -Warren

    127 comments

    Comments are closed
    • Andy Saleen commented  ·   ·  Flag as inappropriate

      This would finally give a single interface to do work in. This is in everyone's best interest and will maximize the usefulness of the Teams product.

    • Seth commented  ·   ·  Flag as inappropriate

      The desktop screenshare is an important feature of skype that my users utilized often.
      Forcing users to do a video conference first before being able to share their screen is a huge inconvenience. Either allow users to set a preference so that their webcam is not defaulted on during a video call or provide a way to share a screen outside of a video call.

    • Alok Sanyal commented  ·   ·  Flag as inappropriate

      "Share Your Desktop / Screen" like Skype for Business is one Vital feature where i still prefer TeamViewer over Skype for Business as Teamviewer is a much better with one big feature "If the shared screen requires admin credentials skype for business hides that while Teamviewer allows me to enter my credentials" Please provide this for remote management

    • ANdRe commented  ·   ·  Flag as inappropriate

      A status list would be great for each channel to see, who is online at the moment. Could be a small frame on the right side to slide in and out.

    • Allan Rodolfo commented  ·   ·  Flag as inappropriate

      This would be useful. I too like the idea of having the contact list of everyone in our company instead of just typing to search. Or some type of address book.

    • Pete Bostrom commented  ·   ·  Flag as inappropriate

      The Teams client could potentially be a replacement for the SfB client if this was in place. No need for users then to have the confusion of which application to use.

    • Johan Vendrig commented  ·   ·  Flag as inappropriate

      One of our main reasons to go to Skype for Business is to unify our communications; we use multiple IM/chat apps at the moment. It is great that MS teams pulls some of the broader O365 and S4B functions together into one UI. However unless the S4B and MSTeam Chat/IM function becomes one and the same (or at a minimum fully synchronised) this will become very confusion for users with some user working in the Teams space (eg Dev) and others living more in the S4B space (eg Sales)

    • Chris commented  ·   ·  Flag as inappropriate

      100% percent behind this. It would be extremely helpful to be able to view all the users from your organization just like you can view them in Skype for Business. I know there is already a separate thread for the ability to have the same user availability mechanism as Skype for Business, but I believe this needs to be implemented with it.

      Without knowing the context of who is available (or their status) on the team/in your organization then this messaging is no better than sending an email and moving on to something else while you wait for a response.

    • Kevin Ruschman commented  ·   ·  Flag as inappropriate

      Having the ability to put different contacts in groups is very beneficial. Surprised that there isn't a real contact list anyways. Even Skype consumer has that.

    • Rick Weinberg commented  ·   ·  Flag as inappropriate

      1) Allow Skype conversations to be recorded when happening in Teams
      2) Integrate Teams into Skype rather than the other way around. Teams is far less robust with nearly no IM option while Skype has a robust set of options from which we can look up contact info (like org, phone number, etc), share screens, start a meeting, add attendees, etc. Teams has NONE of these options and is a far less preferable chat tool. I really don't know the benefit of using another interface to chat. It literally just needs the ability to START a chat with people from a Team in Skype. Then you get the best of both worlds. Now it's just super confusing, causes my system to work harder, and adds little to no value.

    • Ben commented  ·   ·  Flag as inappropriate

      Add a contact list to see who is available, away, and offline like Skype for Business has. For example, add a tab above Chat named "Contacts" that shows a listing of contacts with the ability to sort by status (online, away, offline, unknown).
      Also fix the issue where closing the app shows a user as away, although they are still using their computer with Microsoft Teams running in the background.

    • Tom commented  ·   ·  Flag as inappropriate

      This would be great because I wouldn't need to have both open and the MS Teams GUI is just better.

    • toby commented  ·   ·  Flag as inappropriate

      Conversation history needs to be available in Outlook desktop as well when interacting with Skype for business - compliance issue for financial.

    • Dan commented  ·   ·  Flag as inappropriate

      There does not seem to be a way to view lists of users - the only option is to search. It would be nice to have the ability to see a list of who:

      - has already started using Teams
      - is available within the organization

      This would be particularly useful when chatting, and also when adding members to a team. It is frustrating to have to type and search or to rely upon Exchange distribution groups to find people. For chat in particular, it would be great to have a list of all team members to see their online status rather than needing to search for them first.

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