How can we make Microsoft Teams better?

Complete Skype for Business Integration into Teams

Honestly, this is a tall order due to the fact that Teams was not launched this way in the first place, but my real world experience, and feedback from the field, is that having Skype-for-Business-like functions in Teams (chat/Presence/etc) be separate from Skype for Business itself is not only confusing for many users, but inhibits adoption. Users want to consolidate the number of apps they use, not increase it. I personally find this to be true.

Teams is an incredible tool with so much potential, but living and breathing in Skype for Business, like so many of us do, Teams isn't a completely organic feel due to the disparity of chat identities. If I could go into Teams, manage my projects/files/OneNote, engage in Chats, see and join my meetings, engage in Audio/Video calls (I can do all this now), AND THEN also place and receive all my PSTN calls, Teams would be my new permanent application for doing all this, and email would start to fade into the background.

This is the direction I truly hope to see things go. Teams' potential is incredible, but realizing its full potential, in my humble opinion, relies on complete Skype for Business integration.

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    Josh BlalockJosh Blalock shared this idea  ·   ·  Flag idea as inappropriate…  ·  Admin →


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      • Johan VendrigJohan Vendrig commented  ·   ·  Flag as inappropriate

        One of our main reasons to go to Skype for Business is to unify our communications; we use multiple IM/chat apps at the moment. It is great that MS teams pulls some of the broader O365 and S4B functions together into one UI. However unless the S4B and MSTeam Chat/IM function becomes one and the same (or at a minimum fully synchronised) this will become very confusion for users with some user working in the Teams space (eg Dev) and others living more in the S4B space (eg Sales)

      • ChrisChris commented  ·   ·  Flag as inappropriate

        100% percent behind this. It would be extremely helpful to be able to view all the users from your organization just like you can view them in Skype for Business. I know there is already a separate thread for the ability to have the same user availability mechanism as Skype for Business, but I believe this needs to be implemented with it.

        Without knowing the context of who is available (or their status) on the team/in your organization then this messaging is no better than sending an email and moving on to something else while you wait for a response.

      • Kevin RuschmanKevin Ruschman commented  ·   ·  Flag as inappropriate

        Having the ability to put different contacts in groups is very beneficial. Surprised that there isn't a real contact list anyways. Even Skype consumer has that.

      • Rick WeinbergRick Weinberg commented  ·   ·  Flag as inappropriate

        1) Allow Skype conversations to be recorded when happening in Teams
        2) Integrate Teams into Skype rather than the other way around. Teams is far less robust with nearly no IM option while Skype has a robust set of options from which we can look up contact info (like org, phone number, etc), share screens, start a meeting, add attendees, etc. Teams has NONE of these options and is a far less preferable chat tool. I really don't know the benefit of using another interface to chat. It literally just needs the ability to START a chat with people from a Team in Skype. Then you get the best of both worlds. Now it's just super confusing, causes my system to work harder, and adds little to no value.

      • BenBen commented  ·   ·  Flag as inappropriate

        Add a contact list to see who is available, away, and offline like Skype for Business has. For example, add a tab above Chat named "Contacts" that shows a listing of contacts with the ability to sort by status (online, away, offline, unknown).
        Also fix the issue where closing the app shows a user as away, although they are still using their computer with Microsoft Teams running in the background.

      • TomTom commented  ·   ·  Flag as inappropriate

        This would be great because I wouldn't need to have both open and the MS Teams GUI is just better.

      • tobytoby commented  ·   ·  Flag as inappropriate

        Conversation history needs to be available in Outlook desktop as well when interacting with Skype for business - compliance issue for financial.

      • DanDan commented  ·   ·  Flag as inappropriate

        There does not seem to be a way to view lists of users - the only option is to search. It would be nice to have the ability to see a list of who:

        - has already started using Teams
        - is available within the organization

        This would be particularly useful when chatting, and also when adding members to a team. It is frustrating to have to type and search or to rely upon Exchange distribution groups to find people. For chat in particular, it would be great to have a list of all team members to see their online status rather than needing to search for them first.

      • Adam ChopkoAdam Chopko commented  ·   ·  Flag as inappropriate

        Yes, I'd like to see a list of everyone in the company. Ideally, the admin could group people by functional area (e.g., Operations, marketing, finance, etc.) or option to list alphabetically so then it's easy to find people in the company. Right now, you need to know their name, as there is no Directory view.

      • Yoav RheimsYoav Rheims commented  ·   ·  Flag as inappropriate

        @Erik, yes but at least make a better sync between the two: currently you can call, the history is not saved in Teams, etc. It's very annoying...

      • Erik UmenhoferErik Umenhofer commented  ·   ·  Flag as inappropriate

        There are many times when people will want Skype and not Teams and vice versa. Nothing wrong with options.

      • commented  ·   ·  Flag as inappropriate

        It's currently annoying to have two notifications appear when I get a ping from someone. I'll have my Teams and Skype notification appear letting me know I have a message. Wouldn't it be better to merge the two in order to push people to the new platform? Humans are creatures of habit and don't like change, so they'll choose the path of least resistance if they have two options. And that means using Skype for business. I've already seen the pushback with people on my team when I've tried to show them Teams. Their eyes gloss over and they continue to use Skype. I don't see their being big buy on unless the important functionality of Skype for business is merged into the Teams platform and Skype for business is phased out. Kind of like what happened with Lync. We were all pushed to update and use Skype for business. Keep regular Skype for consumers if it's worthwhile, but get rid of Skype for business.

      • Stanislav ZhelyazkovStanislav Zhelyazkov commented  ·   ·  Flag as inappropriate

        Allow chat, voice and video between person who has connected to Microsoft Teams and a person who has connected to Skype For Business. These two services should merge at some point. You should be able to join Skype for Business meetings from Microsoft teams app without launching Skype for Business app. You should be able to chat with people outside of your organization from Microsoft Teams app and etc.

      • Vijay SriVijay Sri commented  ·   ·  Flag as inappropriate

        So I joined Microsoft . When a friend of mine pinged me from Skype, it showed up in the Teams app. That was very cool. After sometime he joined the Microsoft Teams and pinged me from within the Teams client. Now, there is a separate chat window. Not cool at all. The person I was chatting with is same, they just changed the channel of communication. Teams should kept the chat in one single window!

      • Drew LandDrew Land commented  ·   ·  Flag as inappropriate

        Don't always want a team chat but want to see peoples status and have quick access to them even if they're not in my "Recent" conversations list. Want basically the favorites section with the ability to group people and collapse and expand the groups.

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