How can we make Microsoft Teams better?

Complete Skype for Business Integration into Teams

Honestly, this is a tall order due to the fact that Teams was not launched this way in the first place, but my real world experience, and feedback from the field, is that having Skype-for-Business-like functions in Teams (chat/Presence/etc) be separate from Skype for Business itself is not only confusing for many users, but inhibits adoption. Users want to consolidate the number of apps they use, not increase it. I personally find this to be true.

Teams is an incredible tool with so much potential, but living and breathing in Skype for Business, like so many of us do, Teams isn't a completely organic feel due to the disparity of chat identities. If I could go into Teams, manage my projects/files/OneNote, engage in Chats, see and join my meetings, engage in Audio/Video calls (I can do all this now), AND THEN also place and receive all my PSTN calls, Teams would be my new permanent application for doing all this, and email would start to fade into the background.

This is the direction I truly hope to see things go. Teams' potential is incredible, but realizing its full potential, in my humble opinion, relies on complete Skype for Business integration.

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Josh Blalock shared this idea  ·   ·  Flag idea as inappropriate…  ·  Admin →
completed  ·  Warren responded  · 

This topic will be closed out as completed since the vast majority of the S4B convergence has already released to the public.

If you have any specific requests, please open a new topic or vote for an existing topic that more specifically targets your wish.

The team is aware of the issue of using Teams will force you from using S4B.
I’ve opened a topic specifically for that based on the feedback below – vote for support of this request at https://microsoftteams.uservoice.com/forums/555103/suggestions/35124451

As for notification issues and being able to view multiple conversations, there are topics for allowing different types of notifications – http://microsoftteams.uservoice.com/forums/555103/suggestions/16925461 and a topic for multi-window for chats and more – https://microsoftteams.uservoice.com/forums/555103/suggestions/16926739
The ability to send audio or video messages can be voted for at – https://microsoftteams.uservoice.com/forums/555103/suggestions/32372014

Thank you for all the feedback and suggestions.
-Warren

127 comments

Comments are closed
  • Brian Harris commented  ·   ·  Flag as inappropriate

    I want skype for business in Teams, but I want persistent voice more than any other feature. Discord is marketed as a gaming social platform but the persistent voice chats there allow the casual collaborative environment that could make Microsoft Teams THE killer app.

  • Rick Vilorio commented  ·   ·  Flag as inappropriate

    Would like to have the ability within my domain to integrate Teams messaging with Skype without needing to add users individually to Teams.

  • Seth commented  ·   ·  Flag as inappropriate

    I've moved our entire org over to Teams and disable Skype across the board.
    There is no reason I can find for our environment (or any other environment) to need both if Teams can provide some of the core features provided by S4B.

    -Screensharing needs to not require a video/phone call
    -Presence integration into outlook is a MUST
    -Presence system based on device usage NOT app usage is a must

    If we can get those things in place - 95% of my user complaints will be solved and our environment will no longer have a use for S4B

  • Stefan Tsalapatis commented  ·   ·  Flag as inappropriate

    Such integration is not the appropriate for contact centers, service, agents. What we need is a headless unified (S4B, Teams) Client SDK.
    Replacement of S4B client in favor of MS Teams, is not a viable solution in corporate environments for various reasons.

  • Boris commented  ·   ·  Flag as inappropriate

    We, when installing Teams, simply disable Skype for business and all

  • David commented  ·   ·  Flag as inappropriate

    Top comments from internal testers at work.

    Why do I need to install another app, I already have Skype for business installed? Or Why do I need Skype anymore?

  • Just a person commented  ·   ·  Flag as inappropriate

    I agree with making Teams able to be a direct replacement to S4B. Those who don't need the Teams functions can use S4B and others like me can use Teams. I hate having to juggle the two

  • James commented  ·   ·  Flag as inappropriate

    Skype, Skype for Business and Teams?

    Couldn't this be a single app for business?

    Skype for Business is useless without access to all Skype addresses, so I have to use two apps and now a third Team app to duplicate functions in Skype for Business.

    This is what I hate. No one wants to use any of this unless its integrated. So every still uses plain old Skype and doesn't have time for the rest.

  • Dan commented  ·   ·  Flag as inappropriate

    Share presence and chat between Teams and Skype for Business on-prem.

  • Boris commented  ·   ·  Flag as inappropriate

    Skype for business needs to be put to sleep as a sick dog and actively develops the Teams :) We could not accustom users to Skype for business for several years, the users took the Teams immediately within a couple of weeks

  • Anonymous commented  ·   ·  Flag as inappropriate

    I agree with the comments. There seem to be many entry points to do things and having one entry point, which to me would be Teams would be a Hugh advantage. In essence, Teams would become my second desktop. I would start my day there and try to stay there.

  • Sean O'Quin commented  ·   ·  Flag as inappropriate

    If the t thread gets too complex or you want to remote view a desktop, it would be ideal to have a "start a meeting" function firing up Skype! Bonus being able to define which users in the chat should be in the Skype meeting

  • Mike commented  ·   ·  Flag as inappropriate

    Yes, please implement this. We would love to tie these features into our existing conferencing system. The collaboration in Teams is way above what S4B does, but for A/V, room systems and desktop phones its S4B.

    The fact that this wasn't implemented from day one makes me wonder how MS operates internally, do all employees run two clients? Are operations that silo'd that this is not an issue?

  • Ryan Pizzi commented  ·   ·  Flag as inappropriate

    Wholeheartedly agree with this. While I'd love for the persistent chats to be accessible via skype, our main heartache is that IM's in teams stay in Teams. It should communicate over your Skype rather than having yet another messaging app. With that said, Teams is almost amazing and I think will be when integrated with Skype.

  • Anonymous commented  ·   ·  Flag as inappropriate

    Date time of messages are wrong (01/01/1970 01:00) when talking to a contact which use Skype.

  • Anonymous commented  ·   ·  Flag as inappropriate

    Add skype contact groups in Skype would be great in order have list contacts by groups, order them ...

  • Anonymous commented  ·   ·  Flag as inappropriate

    Please have the option to create Contact groups similar to Skype with some of the same features when you right click on the Group Name

  • Jason Mayde commented  ·   ·  Flag as inappropriate

    It would be great to have the full suite of Skype emojis in MS Teams. As our users transition to Teams, it's a great way to keep things familiar.

  • Anonymous commented  ·   ·  Flag as inappropriate

    The only reason I have SFB open is to make and receive PSTN calls, If you integrate that I am good to go with using Teams for everything.

  • Joseph Fountain commented  ·   ·  Flag as inappropriate

    they should just unify the two threads, they could still mark them inside to show some were skype and some were teams, but really the users don't care and shouldn't need to be bothered with that info

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