How can we make Microsoft Teams better?

Complete Skype for Business Integration into Teams

Honestly, this is a tall order due to the fact that Teams was not launched this way in the first place, but my real world experience, and feedback from the field, is that having Skype-for-Business-like functions in Teams (chat/Presence/etc) be separate from Skype for Business itself is not only confusing for many users, but inhibits adoption. Users want to consolidate the number of apps they use, not increase it. I personally find this to be true.

Teams is an incredible tool with so much potential, but living and breathing in Skype for Business, like so many of us do, Teams isn't a completely organic feel due to the disparity of chat identities. If I could go into Teams, manage my projects/files/OneNote, engage in Chats, see and join my meetings, engage in Audio/Video calls (I can do all this now), AND THEN also place and receive all my PSTN calls, Teams would be my new permanent application for doing all this, and email would start to fade into the background.

This is the direction I truly hope to see things go. Teams' potential is incredible, but realizing its full potential, in my humble opinion, relies on complete Skype for Business integration.

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    Josh Blalock shared this idea  ·   ·  Flag idea as inappropriate…  ·  Admin →

    125 comments

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      • Seth commented  ·   ·  Flag as inappropriate

        I've moved our entire org over to Teams and disable Skype across the board.
        There is no reason I can find for our environment (or any other environment) to need both if Teams can provide some of the core features provided by S4B.

        -Screensharing needs to not require a video/phone call
        -Presence integration into outlook is a MUST
        -Presence system based on device usage NOT app usage is a must

        If we can get those things in place - 95% of my user complaints will be solved and our environment will no longer have a use for S4B

      • Stefan Tsalapatis commented  ·   ·  Flag as inappropriate

        Such integration is not the appropriate for contact centers, service, agents. What we need is a headless unified (S4B, Teams) Client SDK.
        Replacement of S4B client in favor of MS Teams, is not a viable solution in corporate environments for various reasons.

      • Boris commented  ·   ·  Flag as inappropriate

        We, when installing Teams, simply disable Skype for business and all

      • David commented  ·   ·  Flag as inappropriate

        Top comments from internal testers at work.

        Why do I need to install another app, I already have Skype for business installed? Or Why do I need Skype anymore?

      • Just a person commented  ·   ·  Flag as inappropriate

        I agree with making Teams able to be a direct replacement to S4B. Those who don't need the Teams functions can use S4B and others like me can use Teams. I hate having to juggle the two

      • James commented  ·   ·  Flag as inappropriate

        Skype, Skype for Business and Teams?

        Couldn't this be a single app for business?

        Skype for Business is useless without access to all Skype addresses, so I have to use two apps and now a third Team app to duplicate functions in Skype for Business.

        This is what I hate. No one wants to use any of this unless its integrated. So every still uses plain old Skype and doesn't have time for the rest.

      • Dan commented  ·   ·  Flag as inappropriate

        Share presence and chat between Teams and Skype for Business on-prem.

      • Boris commented  ·   ·  Flag as inappropriate

        Skype for business needs to be put to sleep as a sick dog and actively develops the Teams :) We could not accustom users to Skype for business for several years, the users took the Teams immediately within a couple of weeks

      • Anonymous commented  ·   ·  Flag as inappropriate

        I agree with the comments. There seem to be many entry points to do things and having one entry point, which to me would be Teams would be a Hugh advantage. In essence, Teams would become my second desktop. I would start my day there and try to stay there.

      • Sean O'Quin commented  ·   ·  Flag as inappropriate

        If the t thread gets too complex or you want to remote view a desktop, it would be ideal to have a "start a meeting" function firing up Skype! Bonus being able to define which users in the chat should be in the Skype meeting

      • Mike commented  ·   ·  Flag as inappropriate

        Yes, please implement this. We would love to tie these features into our existing conferencing system. The collaboration in Teams is way above what S4B does, but for A/V, room systems and desktop phones its S4B.

        The fact that this wasn't implemented from day one makes me wonder how MS operates internally, do all employees run two clients? Are operations that silo'd that this is not an issue?

      • Ryan Pizzi commented  ·   ·  Flag as inappropriate

        Wholeheartedly agree with this. While I'd love for the persistent chats to be accessible via skype, our main heartache is that IM's in teams stay in Teams. It should communicate over your Skype rather than having yet another messaging app. With that said, Teams is almost amazing and I think will be when integrated with Skype.

      • Anonymous commented  ·   ·  Flag as inappropriate

        Date time of messages are wrong (01/01/1970 01:00) when talking to a contact which use Skype.

      • Anonymous commented  ·   ·  Flag as inappropriate

        Add skype contact groups in Skype would be great in order have list contacts by groups, order them ...

      • Anonymous commented  ·   ·  Flag as inappropriate

        Please have the option to create Contact groups similar to Skype with some of the same features when you right click on the Group Name

      • Jason Mayde commented  ·   ·  Flag as inappropriate

        It would be great to have the full suite of Skype emojis in MS Teams. As our users transition to Teams, it's a great way to keep things familiar.

      • Anonymous commented  ·   ·  Flag as inappropriate

        The only reason I have SFB open is to make and receive PSTN calls, If you integrate that I am good to go with using Teams for everything.

      • Joseph Fountain commented  ·   ·  Flag as inappropriate

        they should just unify the two threads, they could still mark them inside to show some were skype and some were teams, but really the users don't care and shouldn't need to be bothered with that info

      • Joseph Fountain commented  ·   ·  Flag as inappropriate

        I agree, we don't need more apps at work, we need less and more streamlined apps, teams seems so close to right, but for now skype just has more functionality, particularly screen sharing without voice/video, screen control and conversation history in outlook (makes it searchable). Skype is also smaller so if you are chatting it doesn't take up your whole screen where teams seems to be an app you work in exclusively

      • Anonymous commented  ·   ·  Flag as inappropriate

        Could we add all the Skype function into Team, so I don't need to open 2 applications at same time? I do like Team more.
        Skype has it's advantage like easy to find people to chat, and desktop sharing, etc. I hope you can combine them into one app.

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