How can we make Microsoft Teams better?

Complete Skype for Business Integration into Teams

Honestly, this is a tall order due to the fact that Teams was not launched this way in the first place, but my real world experience, and feedback from the field, is that having Skype-for-Business-like functions in Teams (chat/Presence/etc) be separate from Skype for Business itself is not only confusing for many users, but inhibits adoption. Users want to consolidate the number of apps they use, not increase it. I personally find this to be true.

Teams is an incredible tool with so much potential, but living and breathing in Skype for Business, like so many of us do, Teams isn't a completely organic feel due to the disparity of chat identities. If I could go into Teams, manage my projects/files/OneNote, engage in Chats, see and join my meetings, engage in Audio/Video calls (I can do all this now), AND THEN also place and receive all my PSTN calls, Teams would be my new permanent application for doing all this, and email would start to fade into the background.

This is the direction I truly hope to see things go. Teams' potential is incredible, but realizing its full potential, in my humble opinion, relies on complete Skype for Business integration.

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Josh Blalock shared this idea  ·   ·  Flag idea as inappropriate…  ·  Admin →
completed  ·  Warren responded  · 

This topic will be closed out as completed since the vast majority of the S4B convergence has already released to the public.

If you have any specific requests, please open a new topic or vote for an existing topic that more specifically targets your wish.

The team is aware of the issue of using Teams will force you from using S4B.
I’ve opened a topic specifically for that based on the feedback below – vote for support of this request at

As for notification issues and being able to view multiple conversations, there are topics for allowing different types of notifications – and a topic for multi-window for chats and more –
The ability to send audio or video messages can be voted for at –

Thank you for all the feedback and suggestions.


Comments are closed
  • Anonymous commented  ·   ·  Flag as inappropriate

    When I create a calendar event I have the option to add a Skype Meeting. I would like an option to add a MS Team meeting.

  • Ray commented  ·   ·  Flag as inappropriate

    I completely agree and if this doesn't happen your just going to breed more confusion and seriously damage the credibility and reliability of this app and users are just going to move on to other solutions like Slack and simply not care. Get this together sooner rather than later otherwise its going to fall on its face.

  • Bernd Friedmann commented  ·   ·  Flag as inappropriate

    The functionality is there. Just initiate a call through teams and it will give you a share menu on the bottom. works for video and just audio too.

  • Jorge Braga commented  ·   ·  Flag as inappropriate

    Skype For Business is a very useful tool. For me it is a glorified phone with vídeo, whiteboard and other features.
    One of the main features for me is it that allows recording of the meeting (planned for teams as well).
    But sometimes you just want to call someone (not in a team) in a enhanced meeting. S4B is great for that. You should integrate Teams and S4B.

  • David commented  ·   ·  Flag as inappropriate

    This concept has promise. I've only been playing around with Teams for a couple weeks, but if it had dial in capabilities for meetings I could look at this being rolled out company wide and replacing some other existing UC tools and saving money.

  • Anonymous commented  ·   ·  Flag as inappropriate

    My top requests for Skype for Business being integrated more thoroughly with Teams are:

    1. Contact List + Grouping features
    2. Conversation History saved into the same folder in Outlook
    3. Add Present option to the bottom of personal chat conversations, as it appears in Skype for Business

  • Ally commented  ·   ·  Flag as inappropriate

    Yes please! This is the main thing keeping us tied to Skype for Business and preventing the full leap to Teams. We'd love to consolidate our apps instead of just specialize them.

  • Anonymous commented  ·   ·  Flag as inappropriate

    Get the top 10 requested changes done and get rid of Skype for Biz altogether. How about that?

  • Connor Slack commented  ·   ·  Flag as inappropriate

    I prefer having them separate. I find the Teams UI and functionality to be much better & easier to use than the interface for skype & our users feel similarly. We've actively avoided using skype for team chat thus far because it's so messy.

    How I break this down is:
    If you want a more video-conferencing centric chat application, use skype
    If you want an O365 integrated and managed alternative to Slack or Hipchat, use Teams.

    Please do not merge the two.

  • Shawn Keene commented  ·   ·  Flag as inappropriate

    If someone else in my company tries to send me an IM using Skype for Business, it shows me as offline. But I am online in TEAMS. Why can't they reach me using Skype business? I have the "Chat with Skype Business" option turned on in TEAMS.

  • Joseph Thornley commented  ·   ·  Flag as inappropriate

    When should I turn first to Skype for Business? When should I use Teams? The overlap between the functionality is confusing and causes my team members to use both less than they would if they were better integrated.

  • Thierry commented  ·   ·  Flag as inappropriate

    Same for Outlook and Outlook groups, one app for collaboration, why having different apps, it's a confusion not a différenciation, at the end the user will decide whether to use the extra feature or not.

  • Morgan commented  ·   ·  Flag as inappropriate

    On the desktop app, I'm able to message users who are on Skype for Business but not Teams. It would be great to have this functionality for the Teams mobile app, too.

  • Ray commented  ·   ·  Flag as inappropriate

    Basically if someone is speaking to me from Skype for Business and tries to invite me to a group chat in Skype for Business that should work without issue. I shouldn't have to close MS Teams and reopen Skype for Business just for this use case.

  • Anonymous commented  ·   ·  Flag as inappropriate

    Skype for Business is the worst application Microsoft has even made... As soon as Skype calls works in iOS Teams then i'd just delete SFB..

  • Anonymous commented  ·   ·  Flag as inappropriate

    I would prefer to only ever use Teams while I develop. If you could migrate Skype meetings over, I would never need it again. Teams is vastly superior for developing with teams across the country.

  • TB commented  ·   ·  Flag as inappropriate

    Would love to see these two platforms completely merge and get rid of any separation through some sort of rebranding.

  • Eric commented  ·   ·  Flag as inappropriate

    I also use this nearly every day, the ability to share a screen without having to setup a meeting is ideal.

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