How can we make Microsoft Teams better?

Complete Skype for Business Integration into Teams

Honestly, this is a tall order due to the fact that Teams was not launched this way in the first place, but my real world experience, and feedback from the field, is that having Skype-for-Business-like functions in Teams (chat/Presence/etc) be separate from Skype for Business itself is not only confusing for many users, but inhibits adoption. Users want to consolidate the number of apps they use, not increase it. I personally find this to be true.

Teams is an incredible tool with so much potential, but living and breathing in Skype for Business, like so many of us do, Teams isn't a completely organic feel due to the disparity of chat identities. If I could go into Teams, manage my projects/files/OneNote, engage in Chats, see and join my meetings, engage in Audio/Video calls (I can do all this now), AND THEN also place and receive all my PSTN calls, Teams would be my new permanent application for doing all this, and email would start to fade into the background.

This is the direction I truly hope to see things go. Teams' potential is incredible, but realizing its full potential, in my humble opinion, relies on complete Skype for Business integration.

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    Josh Blalock shared this idea  ·   ·  Flag idea as inappropriate…  ·  Admin →

    125 comments

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      • Randy Chapman commented  ·   ·  Flag as inappropriate

        I would love to be able to use Teams as an interface for Skype for Business Server (on-premises) when in a hybrid setup.

      • Martin Newell commented  ·   ·  Flag as inappropriate

        It either needs to completely replace skype for business or be completely separate, as it is having both running just makes them both unusable.

      • Joe C commented  ·   ·  Flag as inappropriate

        I signed up for user testing and this is a feature I would be ecstatic to be involved with. Our organization moved to Skype from multiple messaging services and have now been introducing Teams and from a lot of non-technical users they are still very confused as to why we have both tools active. Having the full Skype integration in Teams would make things much more straight forward for our organization.

      • Anonymous commented  ·   ·  Flag as inappropriate

        Completely agree! This is a game changer for teams. It takes the product from yet another offering to be the center of my MS world. I was skeptical at first about Teams but with this feature it would really pull together a compelling suite of offerings.

      • Chris Tolmie commented  ·   ·  Flag as inappropriate

        I have Teams; Yammer and Skype for Business apps running on my laptop. Oh, and OneDrive for all my stuff; Edge to access SharePoint and One Note for all my notes. I am confused as to how to organise myself. And then there is Delve . . They are all good, but why make them separate? I have files pinned on Yammer, but they are held separately from files in SherePoint. I can video on Skype or Teams, but not make calls from Teams . .

      • Anonymous commented  ·   ·  Flag as inappropriate

        I highly recommend they take this very seriously, because it's really unfortunate for people's first experiences with this product to be frustrating and glitchy. I don't know why Microsoft didn't think ahead about how this would impact the user.

      • Juan Rios commented  ·   ·  Flag as inappropriate

        Team Channel should be a Chat group at Skype (that way you can follow Team coms in both worlds)

      • Chris Owens commented  ·   ·  Flag as inappropriate

        Absolutely. Add the meetings tab and then have the ability to integrate into the Skype mobile app to kick off a meeting. That would be great.

      • Arden Shackelford commented  ·   ·  Flag as inappropriate

        I've commented before about this but I wanted to come back and reiterate that getting this integrated will greatly assist in user adoption across businesses.

      • Anonymous commented  ·   ·  Flag as inappropriate

        This should be put on a very high priority. It isn't fun to support both products with so much overlap, and neither work awesomely. Different teams only use Skype...Others only use Teams. Please completely integrate to avoid all the fuss and confusion. Then polish the heck out of it, and iron out all the major bugs.

      • Anonymous commented  ·   ·  Flag as inappropriate

        When I create a calendar event I have the option to add a Skype Meeting. I would like an option to add a MS Team meeting.

      • Ray commented  ·   ·  Flag as inappropriate

        I completely agree and if this doesn't happen your just going to breed more confusion and seriously damage the credibility and reliability of this app and users are just going to move on to other solutions like Slack and simply not care. Get this together sooner rather than later otherwise its going to fall on its face.

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