Complete Skype for Business Integration into Teams
Honestly, this is a tall order due to the fact that Teams was not launched this way in the first place, but my real world experience, and feedback from the field, is that having Skype-for-Business-like functions in Teams (chat/Presence/etc) be separate from Skype for Business itself is not only confusing for many users, but inhibits adoption. Users want to consolidate the number of apps they use, not increase it. I personally find this to be true.
Teams is an incredible tool with so much potential, but living and breathing in Skype for Business, like so many of us do, Teams isn't a completely organic feel due to the disparity of chat identities. If I could go into Teams, manage my projects/files/OneNote, engage in Chats, see and join my meetings, engage in Audio/Video calls (I can do all this now), AND THEN also place and receive all my PSTN calls, Teams would be my new permanent application for doing all this, and email would start to fade into the background.
This is the direction I truly hope to see things go. Teams' potential is incredible, but realizing its full potential, in my humble opinion, relies on complete Skype for Business integration.
This is under review! If you have more ideas/feedback specifically on this item, please sign up for user testing here: https://1drv.ms/xs/s!AryUNzh1ogZzif8pDcOcx2pW45I87w
You can also tweet me at @skprufo if you have any questions.
Brian Harris commented
I want skype for business in Teams, but I want persistent voice more than any other feature. Discord is marketed as a gaming social platform but the persistent voice chats there allow the casual collaborative environment that could make Microsoft Teams THE killer app.
I've moved our entire org over to Teams and disable Skype across the board.
There is no reason I can find for our environment (or any other environment) to need both if Teams can provide some of the core features provided by S4B.
-Screensharing needs to not require a video/phone call
-Presence integration into outlook is a MUST
-Presence system based on device usage NOT app usage is a must
If we can get those things in place - 95% of my user complaints will be solved and our environment will no longer have a use for S4B
Stefan Tsalapatis commented
Such integration is not the appropriate for contact centers, service, agents. What we need is a headless unified (S4B, Teams) Client SDK.
Replacement of S4B client in favor of MS Teams, is not a viable solution in corporate environments for various reasons.
We, when installing Teams, simply disable Skype for business and all
Top comments from internal testers at work.
Why do I need to install another app, I already have Skype for business installed? Or Why do I need Skype anymore?
Just a person commented
I agree with making Teams able to be a direct replacement to S4B. Those who don't need the Teams functions can use S4B and others like me can use Teams. I hate having to juggle the two
Share presence and chat between Teams and Skype for Business on-prem.
Skype for business needs to be put to sleep as a sick dog and actively develops the Teams :) We could not accustom users to Skype for business for several years, the users took the Teams immediately within a couple of weeks
I agree with the comments. There seem to be many entry points to do things and having one entry point, which to me would be Teams would be a Hugh advantage. In essence, Teams would become my second desktop. I would start my day there and try to stay there.
Sean O'Quin commented
If the t thread gets too complex or you want to remote view a desktop, it would be ideal to have a "start a meeting" function firing up Skype! Bonus being able to define which users in the chat should be in the Skype meeting
Yes, please implement this. We would love to tie these features into our existing conferencing system. The collaboration in Teams is way above what S4B does, but for A/V, room systems and desktop phones its S4B.
The fact that this wasn't implemented from day one makes me wonder how MS operates internally, do all employees run two clients? Are operations that silo'd that this is not an issue?
Ryan Pizzi commented
Wholeheartedly agree with this. While I'd love for the persistent chats to be accessible via skype, our main heartache is that IM's in teams stay in Teams. It should communicate over your Skype rather than having yet another messaging app. With that said, Teams is almost amazing and I think will be when integrated with Skype.
Date time of messages are wrong (01/01/1970 01:00) when talking to a contact which use Skype.
Add skype contact groups in Skype would be great in order have list contacts by groups, order them ...
The only reason I have SFB open is to make and receive PSTN calls, If you integrate that I am good to go with using Teams for everything.
Joseph Fountain commented
they should just unify the two threads, they could still mark them inside to show some were skype and some were teams, but really the users don't care and shouldn't need to be bothered with that info
Joseph Fountain commented
I agree, we don't need more apps at work, we need less and more streamlined apps, teams seems so close to right, but for now skype just has more functionality, particularly screen sharing without voice/video, screen control and conversation history in outlook (makes it searchable). Skype is also smaller so if you are chatting it doesn't take up your whole screen where teams seems to be an app you work in exclusively
Could we add all the Skype function into Team, so I don't need to open 2 applications at same time? I do like Team more.
Skype has it's advantage like easy to find people to chat, and desktop sharing, etc. I hope you can combine them into one app.
With time spent and the launch here our users are getting the Skype-like features. I'm pleasantly surprised to find technology averse dept and location managers using voice, video and screen sharing with Teams.
I'm concerned that this will be confusing regardless of the implementation. Notification sync'ing between the two has potential, but conversation history? S4B has no concept of a channel, so what channel in Teams is the S4B history going to sync with? A private Teams chat with all members of the S4B chat? And visa-versa?
Too many apps with overlap now...maybe S4B should be retired. :-)