How can we make Microsoft Teams better?

Complete Skype for Business Integration into Teams

Honestly, this is a tall order due to the fact that Teams was not launched this way in the first place, but my real world experience, and feedback from the field, is that having Skype-for-Business-like functions in Teams (chat/Presence/etc) be separate from Skype for Business itself is not only confusing for many users, but inhibits adoption. Users want to consolidate the number of apps they use, not increase it. I personally find this to be true.

Teams is an incredible tool with so much potential, but living and breathing in Skype for Business, like so many of us do, Teams isn't a completely organic feel due to the disparity of chat identities. If I could go into Teams, manage my projects/files/OneNote, engage in Chats, see and join my meetings, engage in Audio/Video calls (I can do all this now), AND THEN also place and receive all my PSTN calls, Teams would be my new permanent application for doing all this, and email would start to fade into the background.

This is the direction I truly hope to see things go. Teams' potential is incredible, but realizing its full potential, in my humble opinion, relies on complete Skype for Business integration.

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    Josh BlalockJosh Blalock shared this idea  ·   ·  Flag idea as inappropriate…  ·  Admin →

    75 comments

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      • Anonymous commented  ·   ·  Flag as inappropriate

        This should be put on a very high priority. It isn't fun to support both products with so much overlap, and neither work awesomely. Different teams only use Skype...Others only use Teams. Please completely integrate to avoid all the fuss and confusion. Then polish the heck out of it, and iron out all the major bugs.

      • RayRay commented  ·   ·  Flag as inappropriate

        I completely agree and if this doesn't happen your just going to breed more confusion and seriously damage the credibility and reliability of this app and users are just going to move on to other solutions like Slack and simply not care. Get this together sooner rather than later otherwise its going to fall on its face.

      • Jorge BragaJorge Braga commented  ·   ·  Flag as inappropriate

        Skype For Business is a very useful tool. For me it is a glorified phone with vídeo, whiteboard and other features.
        One of the main features for me is it that allows recording of the meeting (planned for teams as well).
        But sometimes you just want to call someone (not in a team) in a enhanced meeting. S4B is great for that. You should integrate Teams and S4B.

      • DavidDavid commented  ·   ·  Flag as inappropriate

        This concept has promise. I've only been playing around with Teams for a couple weeks, but if it had dial in capabilities for meetings I could look at this being rolled out company wide and replacing some other existing UC tools and saving money.

      • Anonymous commented  ·   ·  Flag as inappropriate

        My top requests for Skype for Business being integrated more thoroughly with Teams are:

        1. Contact List + Grouping features
        2. Conversation History saved into the same folder in Outlook
        3. Add Present option to the bottom of personal chat conversations, as it appears in Skype for Business

      • Anonymous commented  ·   ·  Flag as inappropriate

        Get the top 10 requested changes done and get rid of Skype for Biz altogether. How about that?

      • Connor SlackConnor Slack commented  ·   ·  Flag as inappropriate

        I prefer having them separate. I find the Teams UI and functionality to be much better & easier to use than the interface for skype & our users feel similarly. We've actively avoided using skype for team chat thus far because it's so messy.

        How I break this down is:
        If you want a more video-conferencing centric chat application, use skype
        If you want an O365 integrated and managed alternative to Slack or Hipchat, use Teams.

        Please do not merge the two.

      • Joseph ThornleyJoseph Thornley commented  ·   ·  Flag as inappropriate

        When should I turn first to Skype for Business? When should I use Teams? The overlap between the functionality is confusing and causes my team members to use both less than they would if they were better integrated.

      • ThierryThierry commented  ·   ·  Flag as inappropriate

        Same for Outlook and Outlook groups, one app for collaboration, why having different apps, it's a confusion not a différenciation, at the end the user will decide whether to use the extra feature or not.

      • Anonymous commented  ·   ·  Flag as inappropriate

        Skype for Business is the worst application Microsoft has even made... As soon as Skype calls works in iOS Teams then i'd just delete SFB..

      • Anonymous commented  ·   ·  Flag as inappropriate

        I would prefer to only ever use Teams while I develop. If you could migrate Skype meetings over, I would never need it again. Teams is vastly superior for developing with teams across the country.

      • TBTB commented  ·   ·  Flag as inappropriate

        Would love to see these two platforms completely merge and get rid of any separation through some sort of rebranding.

      • Brian HarrisBrian Harris commented  ·   ·  Flag as inappropriate

        I want skype for business in Teams, but I want persistent voice more than any other feature. Discord is marketed as a gaming social platform but the persistent voice chats there allow the casual collaborative environment that could make Microsoft Teams THE killer app.

      • Rick VilorioRick Vilorio commented  ·   ·  Flag as inappropriate

        Would like to have the ability within my domain to integrate Teams messaging with Skype without needing to add users individually to Teams.

      • SethSeth commented  ·   ·  Flag as inappropriate

        I've moved our entire org over to Teams and disable Skype across the board.
        There is no reason I can find for our environment (or any other environment) to need both if Teams can provide some of the core features provided by S4B.

        -Screensharing needs to not require a video/phone call
        -Presence integration into outlook is a MUST
        -Presence system based on device usage NOT app usage is a must

        If we can get those things in place - 95% of my user complaints will be solved and our environment will no longer have a use for S4B

      • Stefan TsalapatisStefan Tsalapatis commented  ·   ·  Flag as inappropriate

        Such integration is not the appropriate for contact centers, service, agents. What we need is a headless unified (S4B, Teams) Client SDK.
        Replacement of S4B client in favor of MS Teams, is not a viable solution in corporate environments for various reasons.

      • BorisBoris commented  ·   ·  Flag as inappropriate

        We, when installing Teams, simply disable Skype for business and all

      • DavidDavid commented  ·   ·  Flag as inappropriate

        Top comments from internal testers at work.

        Why do I need to install another app, I already have Skype for business installed? Or Why do I need Skype anymore?

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