I am getting "You've got new notifications in Microsoft Teams" emails about messages I've seen and responded to hours ago
Seems like this just started today. I am getting "You've got new notifications in Microsoft Teams" emails about messages I've seen and responded to hours ago, so as today has gone on I am continually getting these emails. It seems like Teams server doesn't realize I'm logged in and using Teams (Win 10 desktop) client and have viewed all messages I've received.
Can you also include an actual description of what happened in the email notification, please - like Jira does? For example: coworker xyz posted: <text_here>
Instead Teams' email just says "SOMETHING HAPPENED"!
It's very distracting
is this fixed? Annoyed of receiving emails of Teams chats that I have already answered and even being still active at Teams.
having the same issue in my company, still no solution yet?
Has anyone figured out how to stop this behavior?
Charles Ulrich commented
Suddenly getting these as well on users set to UpgradeToTeams.
We are also getting these email messages when we shouldn't. Also now they are addressed to users last names instead of full names. I would guess this is because full name for us is setup Last Name, First Name, but why Teams is pulling the first part of full name instead of first name or display name is a mystery. I think this is less of a feature request and more of a bug. This was working correctly and is no longer working that way.
Bryan Revelle commented
We noticed this started happening this week for a few users after changing their TeamsUpgradePolicy to be UpgradeToTeams.
Ethan Herbertson commented
Yeah, this is happening again.
Yes, this started around August 8th for me as well. Wasn't happening before.
I'm trying to be a Teams advocate in my company but these types of bugs just give ammo to the skeptics.
Joe Winters commented
Just started happening to me as well over the past two days. Please fix!
Chris Bradley commented
This is happening to multiple users over the past few days. One example of many is that I replied to the message hours before but was spammed with 5 of the same "You've got new notifications in Microsoft Teams" emails that were identical. Please advise.
Kimberly Panos commented
What's the point of having Teams IM if it sends an email anyway. Please make it stop! All I found I can do is create an email rule that deletes them all.
In my organization, many will want to be able to see all conversation as email threads and reply to them from Outlook. This will be a deal breaker for us if we can't reply in the Teams apps or directly from email.
This is a major pain. Along with notification badges not clearing in the teams mobile app after you've read them in the desktop app.
Getting emails hours after a message has been read and replied to in Teams mobile app.
Richard Bradley commented
It is great that I can get an email notification when I miss a chat message. Based on one I missed yesterday, it looks like Teams waits 30 minutes before sending the email. I have no issue with this but I suspect that some of my users might like to be able to configure how long it waits.
That said, a test performed today has not resulted in an email notification being received yet - even after waiting over an hour. I am logged into Teams and I can currently see a notification in an inactive browser window but the message remains unread.
However, this is not the only reason for my feedback – it is about consistency and intuitiveness…
The content of the email notification and the action of clicking on "Open Microsoft Teams" could be improved and perhaps these notes and attached screen-shots may help explain.
I am 100% focused on the browser experience of E1 users - the user base has a mixture of Windows, MAC and Chromebook users as well as iPhone, iPad and Android smart phones and tablets (and there is no requirement for the additional cost of E3 licenses).
1. The email from Teams to my Office 365 account results in some of the content being blocked “To help protect [my] privacy…” A Microsoft product blocking a Microsoft communication over fears for my privacy! It blocks the Teams icon and the speech quotes bubble.
2. The content of the email presents the time in a remote time zone. Irrespective of whether I and using English (American) or English (UK), the likelihood of me wanting to see it in the PST zone depends on where I am in the world. This is not consistent or intuitive. The time I received the email in the attached example was 19:19 GMT (UTC+0) half an hour after the message was sent shown in the email body as 10:49 AM PST (no consistency in 24-hour versus 12 hour time presentation either).
3. For some strange reason there is a lot of white space at the bottom of the email that keeps going however much I scroll down!
4. When I click on “Open Microsoft Teams” it doesn’t just toggle me to an already open browser view, it opens a new browser tab and tries to open the link URL:msteams (which does nothing useful if the Teams App is not installed – which can’t be installed on a Chromebook and is undesirable to install amongst the user base for which we want to provide a browser-only experience.
5. In the newly opened tab it suggests I might like to “Open web app”. It would be very good for this to be configurable so that it knows I never want it to ask me (or my other web-only users).
At least when the Web app does open it takes me to the conversation I missed – so it is useful – just a shame it takes so many mouse clicks and time to load the page of information.
Email notifications right now are mostly useless. They appear hours late, and just say you have a missed message.
The email should arrive no later than an hour (maybe more like half an hour) after the missed message, should contain the missed messages, and if the missed messages are clicked, it should highlight them in the teams message window, so it's clear which messages they are.
Michael Florentin commented
Sometimes I receive emails notifying me about unread messages in channels, that I am in fact up to date in. Furthermore, the emails can arrive hours after the last activity in the channel.
James O commented
@Andreas, thank you for pointing that issue out. Hopefully, these are not related; but, if these are indeed related, then that is another thing that the Teams team should change because if I read and/or reply to a message (which the app seems to be able to detect), then I shouldn't get an email about it no matter what my status is set to.
James O commented
Additional issue: the email I receive shows the "missed message" times in a different timezone (PST). It should display times relative to the recipient's timezone. So if I miss a message at 8:00am CST, the "you've got new notifications" email shouldn't say the message was missed at "6:00am PST," it should say "8:00am CST"