Move conversations to different channels
If a conversation is started in one channel but gains importance to the point where the conversation deserves its own channel. Or a conversation was started in the wrong channel and needs to be moved
Kevlangdo
shared this idea
if you have an existing post that you want to show in a different channel, you can edit the message and cross-post. This will add the top-level post to the different channel, but will not include the full set of replies. We will keep this request in mind as we evolve the cross-posting feature in the future and update if the status changes.
Details on cross posting can be found here: https://support.office.com/article/cross-post-a-channel-conversation-in-teams-9c1252a3-67ef-498e-a7c1-dd7147b3d295.
651 comments
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Jason
commented
Those cross posting instructions don't work when you edit existing posts; only on new posts. When he said "you can edit the message and cross-post," that is false.
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Derek
commented
@Alex Cross-posting is not a solution in any way whatsoever. The OP said "but gains importance". That means it has a bunch of replies, attachments etc. Also you cannot cross-post after a message has been posted (it doesn't make a difference though as copy and paste has the same effect)
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Anonymous
commented
Move conversation is different than cross-channel postings. Consider that someone just started conversation in wrong channel, we need solution how to move entire conversation with replies and attachments into other channel.
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Damien
commented
Not. Even. Close
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Denis Derolez
commented
On my Teams, the "Post in multiple channels" option only appears when creating a new conversation. If I modify an existing conversation or reply in the conversation thread, this option does not appear.
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LN
commented
The "try this instead" misses completely the point of the original request. If the discussion around the original post evolves, so that the discussion gets more relevant to another channel, then it would be completely pointless and even misleading to just cross-post the top-level post to another channel...
Many thanks to @Alexander Weinhard for the viable workaround. Just tested it, it works and moves all replies, but it has not the same look as an original posting of this channel. -
IndefiniteBen commented
Try this instead doesn't work for our needs. We want this to move conversations from an old channel to a new private one.
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Glenn
commented
This recommended solution assumes that we have the ability to "edit" messages. Our corporate IT policy is to treat Teams messages like emails, so we do not have the ability to edit them and therefore, this is not a viable workaround.
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Aidan
commented
I can see that cross-posting is supported for new posts - but there doesn't seem to be any way to do this when editing an existing post. Do you mean that you plan to add that in a future update?
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Derek
commented
@Alex The cross-posting feature is not a solution whatsoever. Might as well copy and paste the message. It should be as easy as drag and dropping the conversation from one channel to another. Like grabbing it from the main pane into the left bar, just like moving a file in Windows Explorer. It comes without saying that all replies go along with it. Should only be able to move it into any channel in within the team, apart from private channel. Should be doable by the original poster or by a team owner.
As a bonus, this drag and drop feature could be extended to move a new conversation into another message as a reply. The terrible UI at the moment results in people starting new conversations when they are meant to be replies. -
Anonymous
commented
When you edit a message, the option to post to multiple channels doesn't appear. It only displays when you are creating a NEW message.
Admins should TEST before proposing workarounds
This is Microsoft quality most of the time, "try this and give us feedback" when they havent even try it before, shameless -
Gavin Jones
commented
The need for being able to move conversation threads is a must for aiding adoption for Team owners. People posting in the wrong channel should be able to have their conversation moved by the owner (or moderator) and notified that someone has done so.
The only alternative at the moment is not cross-posting (which hinders, not helps this scenario as you by definition have a split thread) but manually asking the post originator to delete their own message and re-post it in the "correct" channel. Even if they are willing, this workaround breaks down as soon as there are replies, leaving a deleted start of the thread and the replies still staying there.
Please add true functionality for owners and post creators to be able to move an entire thread to a different channel
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Mark Volders
commented
I understand the work-around, but it is not a valid suggestion. Users want to move the entire conversation with all of the replies. Reposting a message would also make it seem like a new conversation which is not the case.
If you want to build this right, you would have a conversation history so you would be able to see where the conversation was started and who moved it to another channel. -
Anonymous
commented
Yes, same here. I can only cross post when I create a new message.
Also, the point of "moving conversation" is to include all replies and assets (pictures, documents) included in the post. Moving the meta data of a post is also essential, because you do not want to lose context of when the post happened.
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Doug
commented
When you edit a message, the option to post to multiple channels doesn't appear. It only displays when you are creating a NEW message.
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Alexander Weinhard
commented
I use the "Share to Outlook" function to move complete conversations to other channels. Just send it via mail to the respective channel and delete it from the original one.
This is not suitable for moving masses of conversations - especially when consolidating channels or even complete groups -, but a least it's a possibility to move conversations without losing any information. -
Artur_A
commented
Сross posting is not a solution for conversation moving. In the mobile app we have Forward function and sometimes it helps not to make copying. In desktop app we haven't even forwarding. But it was useful to find out.
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Todd Edwards
commented
The 'Try this Instead' suggestion does not fit the scenario that was intended for this user voice entry. This is not part of the cross posting area it is completely different, we need to be able to completely move the conversation to another channel/team. You have nearly 7000 votes on this. Get it done.
As a separate improvement to the cross posting there should be the option to cross post were all replies from both channels/teams are shown on both locations of the post.
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Anonymous
commented
would be great to give the team 'Owner' ability to move other people's messages to other channels for them too.
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Justin
commented
That is not exactly what I am looking for. thanks for the option but wont work for our needs.
We need to capture the full conversation and all ancillary data for our incidents. This can then be looked at later for insurance, reimbursement, and reporting needs.