Persistent notification on Mac
I'm using Mac and one annoying thing is that I'm not getting notified of new messages in team channels (whether I'm mentioned or not) because I missed the banner in the top right of the screen, either from being away from my desk or focusing on my second screen. The red icon is added to the actual application icon in the dock menu when I get a direct chat but there should be something here to indicate that team chats have new messages
We are happy to share Teams now supports native notifications on Mac OS 10.15 and above. Users can now switch to Mac notifications styles in Teams and set alert type to Alerts by going to the Apple menu at the top left of your Mac device, select System Preferences>Notifications>Alert Style = alerts.
To learn more about changing your notification style in Teams, please visit https://support.microsoft.com/office/change-your-notifications-style-in-teams-0da93820-93d0-4da3-86b6-fc28d19908e3.
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Microsoft recently added the enhancement to have the Teams icon flash orange so you don't miss a chat message, but it only seems to work if Teams is minimized to the taskbar. This is problematic and somewhat defeats the purpose of the flashing icon as a missed message notification if someone closes the teams window instead of minimizing it, regardless if it stays running in the background or not. You can't expect users to always minimize the window, and we don't use Teams because the notifications for missed messages are lacking. Trillian does it well... popup and flashes in the taskbar so you cannot miss a message. Please fix this or provide a chat notification option to popup a chat window, or something to make it impossible to miss.
Darin Hawley commented
I don't need the chat notifications to be persistent as much as meeting notifications. I mean, why not just consistency with how Outlook works?! It's so frustrating to see that a meeting has started and ALMOST be able one click away from joining, but disappears a moment too soon. Then I have to open the app, dig into the calendar, find the meeting, and join from there. Ugh.
I miss nearly every chat notification every time I'm not looking at my screen. And I use spaces (minimum 3 screens) so i'm almost never viewing the Teams window unless in a meeting or chatting with someone, causing more missed messages.
Put an indicator icon in the menu bar that looks like a light that's green when there are no notifications, and turns red when a notification is is unhandled. NOT flashing, just solid red.
I need this feature as well. Missed several chats due to this.
Three years later and still nothing. Teams is meant to be a dedicated chat service first and foremost, but still can't get the basics right. Myself and my colleagues miss so many chats because of the lack of notification.
Our organisation moving to Teams was the worst thing ever in terms of networking and collaboration.
I miss chats like that regularly.
Suggestion for the Teams team: Now that you can manually pop-out a chat into its own window (see https://tinyurl.com/slhynqa), when a chat notification is missed, Teams could automatically pop-out that missed chat. The presence of the popped-out chat window acts as the persistent notification.
FYI, this would be very similar to Skype For Business handling of missed notifications.
Using windows and it is also a problem to me! Why can't Teams be like Skype, blink and catch your attention as a new window whenever a new message is received (in both "Teams" or just chat)?
has this been done?
Francisco Leon commented
This is a critical defect and needs to be fixed. Notifications need to be persistent. As it is now, Teams is only useful for people that stare at Teams all day and never do any work. Productivity happens in windows OTHER than Teams. Requiring users to stare at the Teams window to see incoming messages is a productivity killer.
This is a MUST. I keep missing chat notifications, only to see that someone messaged me yesterday. Do you just assume users are only using and focusing attention on Teams and nothing else all day long? Please fix this.
David Hasenauer commented
Note, for me this is not an IOS issue, but a persistent notification is missing critical, must have feature available in most other collaborative tools. I just started using Teams, and turned to Google to see if I could figure out how to enable this feature. This led to this post and in reading the comments, many are about enabling persistent notifications. I am really shocked that you've been ignoring the requests, and frankly pleas, for several years. I have told all my Team members to use Jabber Chat if they wish to reach me since I keep discovering Team chats several hours after the fact. I really don't get it, how hard can this be? You will make a lot of Teams User happy. I have attached a screenshot of the control under Jabber options. Please, implement this for Teams.
Toby Trichell commented
This issue keeps coming up on a daily basis that causes a great deal of user frustration. Please reconsider.
Curtis Kimball commented
You can turn on notifications at the channel level.
That should add notifications for posts in team channels.
My issue is that the notifications seem to clear as soon as you load Activity, despite still having unread posts.
Teams is horrible. Notifications is the worst part.
My users are also asking for this. To be able to keep the notification until they clic on it. Like the Outlook calendar notifications.
We are in 2020 now, it was suggested in 2017 and under consideration since 2018.
Can you add it as an option so anyone can choose what they consider best?
Microsoft.... You need to fix this. Messages are used differently than email in a business environment and as such, should have an option for a separate notification window (think Outlook reminders... you could even add it to that if you ask me) that can be made persistent if the user desires.
R Strauss commented
Note that Warren's comment about being "under consideration" is was almost 15 months ago...
I complained to my HUGE employer. Teams sucks compared to Slack. Less info is visible in a larger window, it's very poorly organized. We're trying to use Teams, but we use Slack on the side for notification. I'll blog about how lousy it is. Facebook, Twitter and Google fill the news because of their monopolies and lack of ethics, but Microsoft is the archetype of the evil monopoly.
L Pryor commented
I just started with a company that uses Teams and this is causing me to miss some important notifications. My last company used Slack where the notification remained until cleared.
This program is SO frustrating!!!! Why can't you Microsoft people make a fricken update where the notifications banner has the option to stay until it is cleared??? EVERY day I miss so many messages at work that just sit there for sometimes over an hour. UGH!!! SO FRUSTRATING!!!
It looks like this issue has been going on for years. WTF????