I'm using Mac and one annoying thing is that I'm not getting notified of new messages in team channels (whether I'm mentioned or not) because I missed the banner in the top right of the screen, either from being away from my desk or focusing on my second screen. The red icon is added to the actual application icon in the dock menu when I get a direct chat but there should be something here to indicate that team chats have new messages
This item is still under consideration by the feature team.
Still evaluating since 2018???
We need this feature ASAP Please!
Switching from Skype to teams (on Windows) I also regularly miss chats send to me, due to this missing feature.
Drew Webb commented
Do we have an update on this? The last response I see is from 2018, nearly 2.5 years ago.
We love MS Teams but the absence of a "new message count" indicator on the dock menu (either a red icon like chat or similar) is making it difficult for us to get our teams to adopt Channels. With our smart phones, tablets, pcs and related apps, we have been trained to look for those indicators. When not available, conversations are missed. Although there is a bold new message indicator when on the Teams section, when you move to the Chat section (where the vast majority of people live), there is no indicator outside of notifications that there is any new communication.
Our company recently switched from Skype to Teams ... The poor notifications is major complaint from a lot of my co-workers.
With Skype, chats had much better response times from users ... Teams has slowed down communications! As this is it's primary function, it's a huge FAIL!
It's unbelievable that something so simple has been ignored for so long.
Diana Terry commented
I'm copying and pasting my response into multiple threads so apologize for the redundancy, but I see a lot of users saying to change how the banner notifications are set but I don't that's the problem with not seeing notifications. I'm a UI/UX designer working on a Mac if that helps.
"I wish there was an easier way to visually see unread notifications.
For the Microsoft team, when there are multiple unread messages, most of them go missed since the Activity feed shows everything and there's no ability to keep the unread filter on after navigating away from the Activity panel.
I would love to see a way to keep the unread filter active OR keep the red dot on the Chat and Teams panel icons until those individual messages are clicked on, whether it be within the Activity panel or the native channels. Many of my coworkers do not see notifications, most specifically from the Teams section. Because of this, we do not utilize the Teams section and only really use the Chat section. Something about the UX is just not making notifications easy to find."
Nick Gilbert commented
I've only realised today that this is the reason I keep missing Teams chat messages!
I'm glad we actually primarily use Slack as Teams chat is very unreliable way to send someone a message. If they don't happen to see it when you send it, they likely won't see it for hours or days.
Please fix this ASAP. It's been 3 years now.
If the purpose of Teams is to communicate with other members of your team how is constantly missing a chat notification even remotely acceptable? Moving from Skype to Teams is a huge step backwards unless you really want to avoid communication with your team.
How can this NOT be a setting???!!!! I came here seeking the "how to," but it appears it is a need for others as well. This is god-awful on Microsoft's part!
Yes - we really need better notifications on chats that stay visible! I miss 90% of chats coming in :( because the notifications in the corner don't stay visible.
To clarify, the change simply needs to be this...
I am requesting that a change be made to allow the user to specify that the banner notification would be persistent. If you don't want it to be persistent, then give that option. Having said that, I want to be able to chat with my employees and that the chat message notification pops up as a banner and stays there until they either reply to my message...or they could ignore me by clicking the "x"...either way, they would be forced to do something with it. I would have it set up the same on my computer where the banner would be persistent so if I'm in a meeting it's an easy way for them to message me and notify me of whatever they are trying to reach me about.
Currently, when someone messages me and I happen to miss the banner because I'm not looking at my computer at that time or in a conversation with someone, the only way to see that there is a message in the hopper to view and reply to is to click on the arrow that shows all the icons in the system tray where the Teams icon has a little red dot on it.
I couldn't agree more. When you go to the notification settings, you should be able to select banner as the notification type and also that the notification would be persistent
Benjamin Valyou commented
My workaround for this is turn on feed notifications for all channels I care about, but because you can't set default channel notifications and have to turn them on channel-by-channel this is a horribly inconvenient way to do it, and the feed is pretty poorly presented honestly.
I want to be able to turn off notifications for all channels and still get a badge in the dock AND on the teams sidebar icon inside the app when there are unread messages in a channel I haven't hidden. There should be an option to opt-out of the badge on a per-channel or per-team basis.
Microsoft recently added the enhancement to have the Teams icon flash orange so you don't miss a chat message, but it only seems to work if Teams is minimized to the taskbar. This is problematic and somewhat defeats the purpose of the flashing icon as a missed message notification if someone closes the teams window instead of minimizing it, regardless if it stays running in the background or not. You can't expect users to always minimize the window, and we don't use Teams because the notifications for missed messages are lacking. Trillian does it well... popup and flashes in the taskbar so you cannot miss a message. Please fix this or provide a chat notification option to popup a chat window, or something to make it impossible to miss.
Darin Hawley commented
I don't need the chat notifications to be persistent as much as meeting notifications. I mean, why not just consistency with how Outlook works?! It's so frustrating to see that a meeting has started and ALMOST be able one click away from joining, but disappears a moment too soon. Then I have to open the app, dig into the calendar, find the meeting, and join from there. Ugh.
I miss nearly every chat notification every time I'm not looking at my screen. And I use spaces (minimum 3 screens) so i'm almost never viewing the Teams window unless in a meeting or chatting with someone, causing more missed messages.
Put an indicator icon in the menu bar that looks like a light that's green when there are no notifications, and turns red when a notification is is unhandled. NOT flashing, just solid red.
I need this feature as well. Missed several chats due to this.
Three years later and still nothing. Teams is meant to be a dedicated chat service first and foremost, but still can't get the basics right. Myself and my colleagues miss so many chats because of the lack of notification.
Our organisation moving to Teams was the worst thing ever in terms of networking and collaboration.
I miss chats like that regularly.
Suggestion for the Teams team: Now that you can manually pop-out a chat into its own window (see https://tinyurl.com/slhynqa), when a chat notification is missed, Teams could automatically pop-out that missed chat. The presence of the popped-out chat window acts as the persistent notification.
FYI, this would be very similar to Skype For Business handling of missed notifications.
Using windows and it is also a problem to me! Why can't Teams be like Skype, blink and catch your attention as a new window whenever a new message is received (in both "Teams" or just chat)?