Persistent notification on Mac
I'm using Mac and one annoying thing is that I'm not getting notified of new messages in team channels (whether I'm mentioned or not) because I missed the banner in the top right of the screen, either from being away from my desk or focusing on my second screen. The red icon is added to the actual application icon in the dock menu when I get a direct chat but there should be something here to indicate that team chats have new messages
We are happy to share Teams now supports native notifications on Mac OS 10.15 and above. Users can now switch to Mac notifications styles in Teams and set alert type to Alerts by going to the Apple menu at the top left of your Mac device, select System Preferences>Notifications>Alert Style = alerts.
To learn more about changing your notification style in Teams, please visit https://support.microsoft.com/office/change-your-notifications-style-in-teams-0da93820-93d0-4da3-86b6-fc28d19908e3.
78 commentsComments are closed
There should be an option for various ways to have a chat notification, such as sound, silent, pop up, etc. And not just when I'm @'d - any time I receive a Chat message.
I can just repeat what the others already said before me: how can this NOT be an option? I mean this should have been done in the first place when designing a chat application. It's cool that it's a multi-purpose app, but it sucks because of missing features like this one for example. Unfortunately, I'm forced to use this as it's company policy, otherwise I would never go near this (or anything else that's built by M$ for that matter).
As usual Microsoft is late to the game and by the time they get caught up to the competition, everyone has moved on to something that works.
Not just a Mac issue. We need this fixed for Windows as well.
My colleague misses my chat all the time, so I have to send her an email. Skype was definitely much better. This is not an OS issue, but application issue. Please make this feature a priority. It would help tremendously in work productivity. There should be an option for various ways to have notification, such as sound, silent, pop up, etc.
this is not just an OS/X issue, windows suffers the same problem. Need a more prominent way to see. A 2 X 2 pixel change to an icon in the system tray is not sufficent. As a bare minimum make sure of the notification panel & icon in windows 10.
jason stein commented
I want this feature
Not an iOS or MAC issue, we would like persistent chat notifications on Windows as well. make it a pop-out that you have to click OK to remove if a chat sits unread for 30 seconds or something like that. With skype I could at least download SuperToast to get that function. I'm missing a lot of conversations due to missed chat messages
Still evaluating since 2018???
We need this feature ASAP Please!
Switching from Skype to teams (on Windows) I also regularly miss chats send to me, due to this missing feature.
Drew Webb commented
Do we have an update on this? The last response I see is from 2018, nearly 2.5 years ago.
We love MS Teams but the absence of a "new message count" indicator on the dock menu (either a red icon like chat or similar) is making it difficult for us to get our teams to adopt Channels. With our smart phones, tablets, pcs and related apps, we have been trained to look for those indicators. When not available, conversations are missed. Although there is a bold new message indicator when on the Teams section, when you move to the Chat section (where the vast majority of people live), there is no indicator outside of notifications that there is any new communication.
Our company recently switched from Skype to Teams ... The poor notifications is major complaint from a lot of my co-workers.
With Skype, chats had much better response times from users ... Teams has slowed down communications! As this is it's primary function, it's a huge FAIL!
It's unbelievable that something so simple has been ignored for so long.
Diana Terry commented
I'm copying and pasting my response into multiple threads so apologize for the redundancy, but I see a lot of users saying to change how the banner notifications are set but I don't that's the problem with not seeing notifications. I'm a UI/UX designer working on a Mac if that helps.
"I wish there was an easier way to visually see unread notifications.
For the Microsoft team, when there are multiple unread messages, most of them go missed since the Activity feed shows everything and there's no ability to keep the unread filter on after navigating away from the Activity panel.
I would love to see a way to keep the unread filter active OR keep the red dot on the Chat and Teams panel icons until those individual messages are clicked on, whether it be within the Activity panel or the native channels. Many of my coworkers do not see notifications, most specifically from the Teams section. Because of this, we do not utilize the Teams section and only really use the Chat section. Something about the UX is just not making notifications easy to find."
Nick Gilbert commented
I've only realised today that this is the reason I keep missing Teams chat messages!
I'm glad we actually primarily use Slack as Teams chat is very unreliable way to send someone a message. If they don't happen to see it when you send it, they likely won't see it for hours or days.
Please fix this ASAP. It's been 3 years now.
If the purpose of Teams is to communicate with other members of your team how is constantly missing a chat notification even remotely acceptable? Moving from Skype to Teams is a huge step backwards unless you really want to avoid communication with your team.
How can this NOT be a setting???!!!! I came here seeking the "how to," but it appears it is a need for others as well. This is god-awful on Microsoft's part!
Yes - we really need better notifications on chats that stay visible! I miss 90% of chats coming in :( because the notifications in the corner don't stay visible.
To clarify, the change simply needs to be this...
I am requesting that a change be made to allow the user to specify that the banner notification would be persistent. If you don't want it to be persistent, then give that option. Having said that, I want to be able to chat with my employees and that the chat message notification pops up as a banner and stays there until they either reply to my message...or they could ignore me by clicking the "x"...either way, they would be forced to do something with it. I would have it set up the same on my computer where the banner would be persistent so if I'm in a meeting it's an easy way for them to message me and notify me of whatever they are trying to reach me about.
Currently, when someone messages me and I happen to miss the banner because I'm not looking at my computer at that time or in a conversation with someone, the only way to see that there is a message in the hopper to view and reply to is to click on the arrow that shows all the icons in the system tray where the Teams icon has a little red dot on it.
I couldn't agree more. When you go to the notification settings, you should be able to select banner as the notification type and also that the notification would be persistent
Benjamin Valyou commented
My workaround for this is turn on feed notifications for all channels I care about, but because you can't set default channel notifications and have to turn them on channel-by-channel this is a horribly inconvenient way to do it, and the feed is pretty poorly presented honestly.
I want to be able to turn off notifications for all channels and still get a badge in the dock AND on the teams sidebar icon inside the app when there are unread messages in a channel I haven't hidden. There should be an option to opt-out of the badge on a per-channel or per-team basis.