Make "Teams" and "Chat" the same Tab
There is no reason that Teams and Chat should be different top level categories in the left navigation. They are the same thing, perform exactly the same function, and making two different items simply confuses the navigation and makes badge notifications and discoverability much more difficult to use.
Please combine Chats into the Teams tab so that you can browse all conversations in one place rather than needing to navigate to different tabs to see different conversations.
Chats and channels perform essentially the same function, which is talk to some people and collaborate. Forcing the user to check two different lists to see if somebody is messaging them is a really bad experience, it is like having two different chat apps.
This is one usability issues that makes Teams less usable for collaboration than both Slack and Skype.
This feature is still being reviewed by the feature team. No decision has been made yet. I’ll keep you posted.
Paul E. commented
Dear Feature Team,
When taking heed to your end-user suggestions and comments and begin to streamline these two needlessly separated functions, please also:
- add tons of unnecessary text clutter
- force text preview lines upon us
- lock down text size preferences
- cram 3 tiny unrecognizable photos into one chat icon
Please take all the time you need to review this issue. I, for one, still really enjoy the migraine created when I dig through teams chat and channel to out where Mary-Ellen posted what time she wanted break for lunch.
*all in good fun, good luck making everyone happy, seriously though, fix this one guys*
I've used Hipchat but in a situation where there were many fewer groups (teams) and users so one listing made sense. How about a third Tab that allows the users to pin his/her favorite chats and Teams. Or allow your favorites to be pinned individually in the Activity, Chat... list with the ability to hide the current Chart and Teams tabs.
Also respectfully disagree.
Chat and Teams are two different things. One is completely private, and the other is either completely public, or at least public to the team.
If it is even remotely possible that anyone will ever say something in a team that was meant for a chat there is no way I'd want to take the chance.
If you don't believe me, try "mentioning" something in a loud voice that to blow off steam in your next exec-level meeting. See how well that works, since "teams" and "chats" are the same thing.
Not to mention what might be a plethora of compliance issues, becuase group chats are the ONLY thing that is really private in teams, and there also may be a discovery protection against "private" converstations in chats (okay, maybe...)
Having not used Hipchat and not used Slack is a good thing here, becuase I can see how different and in my opinion, badly, things could be designed.
They serve very different functions. The teams area is a public conversation, the chat is a private one. Having separation is a good thing for our organization. I know some people like Slack, but it doesn't have to be that way... it can be better.
Carlo Wahlstedt commented
I agree with the principle of this but I do like the clean separation as well. One suggestion would be to put the chat responses (no matter the context) in the same location, but still allow for the clean separation.
Recommend the author to change the title and description. I wouldn't have voted on this item simply reading the description because I don't agree that they are the same thing. There are things that could enhance the ux while maintaining all existing functionaility - such as a tab merge. If that was the description, I would've voted without thinking. Please also note that a merged tab is not the only solution to this problem either.
Nathan Berger commented
to Andy Merskin below - there are other feature requests (such as pop-out windows) that would better address using both at once.
Andy Merskin commented
To everyone who disagrees with this idea on the basis that Teams and Chat serve different purposes: you're not wrong. But it's very likely you switch between those tabs very often to reach specific people, and participating in your team discussions. There are much more efficient ways to display this separation in the UI without sacrificing their distinct purposes.
Slack and Hipchat do this extremely well. Switching between contexts is a breeze—I don't even have to think about it. In Microsoft Teams, it's a major hassle. It's wasting a lot of people's time clicking 2-3 extra times to get somewhere when it could just be 1 click every time.
Andy Merskin commented
Definitely approve of this idea. In my huge company, people are only a part of a small handful of teams, so having a dedicated "Teams" tab seems like a waste. Switching between them requires twice the amount of clicks and feels frustrating every time.
Not to mention, there's a 1-2 second latency switching between Teams and Chat that makes it feel even more cumbersome.
I am not sure this makes sense for me, though I am willing to consider options. I see the distinction and value between conversations and chat. Conversations are channel based and chat is more universal across the enterprise.
I would definitely like that, however, I understand that others would not like them lumped. May I make a suggestion, Have a page that you can add your favorites from chat and teams on there.
Our chat has both business and goofing emails in that section, but I can see where having both of these sections together can be cumbersome for bigger companies.
Like I said above, Solution - HAVE personal "dashboard" or page that we can list what we want on there "Activity Window (with optional of how many to show like 5, 10 etc.)", favorite Teams (opt for how many etc), favorite chat (opt for how many) etc.
The other thing is have the ability to pop out a team/chat etc. There are some teams I work with ALL day and would like to just have that open in separate window.
Haley P commented
I would like to vote AGAINST this idea. Our clients have official / business related speak in the teams, and the Chat is for fun/ goofy or unofficial communication. Please do NOT lump them.
I agree with offering the option but, frankly, my biggest gripe and annoyance is the over use of the term TEAMS. That redundancy alone...let alone the functionality differences even though it's the same word is frustrating. I know you're more creative than this! :) Trying to train users and keep their department 'team' separate from the 'team site' from the 'team' app from the 'team group' (oh boy...now I'm stuck using another overly used term...) is just plain confusion. There's got to be a way to be descriptive, unique and not require a lot of rework....?
Miguel Vazquez commented
Now that the obvious bugs in Teams have been solved, this is the most painful feature I miss.
In Slack, I have all channels and personal chats in 1 page and I am made aware immediately of new chats.
In Teams, if I spend some time chatting with a teammate, I miss new chats on team channels, except if I am mentioned.
Jamey Steinmann commented
I like the current layout. If this is something that needs to happen, please put it in the User settings so there is a choice of which layout to use. I think a unified chat/teams layout would be a cluttered UI experience.
Vydruth Pulluri commented
I like the current layout more.. So if this is done please make it customizable so that people who like it now will not hate the change you make.
I agree with this but you can also respond to someone from the command prompt bar by @messaging an individual or group chat. That way you do not need to leave your original screen.
Tomáš Prokop commented
We are trying to force our users to keep information and conversation in project grous instead of sharing in DMs (data protection). Current layout works great.
Oz Donald commented
Here's the problem with the current layout, it's not efficient if there is a constant communication.
Slack & Discord allow the users to view channels + DMs/Private Messages on the same screen without having to tab through a sub-interface to switch between "Teams"/Channels & DMs/Private Mesages.
Example - I'm discussing with John Doe in DMs, but I get an alert that I have a mention in Channel A. So now, I have to click on Teams, then the channel.
One *could* make the argument that I use the activity feed, put the point still stands, I need to click on activity and then the appropriate message to see it, which is two clicks.
Granted it's only *one* extra click but with Slack & Discord, everything's on one screen and there's no back and forth between sub-interfaces in the UI.
If anything, we should have the option to do both. Have Teams/Chats tabs OR the option merge them sort of speak and have Teams/Chats on the same interface.
If you folks do this, please make it an option. I work with several teams containing large numbers of people. I appreciate the contextual separation between teams and chat. Also, I react more regularly to the badge on chat than on teams. So if some team activity (which I don't care about as a rule like a group mention), I would find it very frustrating not being able to distinguish the badge from a pending chat.