Make "Teams" and "Chat" the same Tab
There is no reason that Teams and Chat should be different top level categories in the left navigation. They are the same thing, perform exactly the same function, and making two different items simply confuses the navigation and makes badge notifications and discoverability much more difficult to use.
Please combine Chats into the Teams tab so that you can browse all conversations in one place rather than needing to navigate to different tabs to see different conversations.
Chats and channels perform essentially the same function, which is talk to some people and collaborate. Forcing the user to check two different lists to see if somebody is messaging them is a really bad experience, it is like having two different chat apps.
This is one usability issues that makes Teams less usable for collaboration than both Slack and Skype.
This feature is still being reviewed by the feature team. No decision has been made yet. I’ll keep you posted.
This should be a user-level preference, if implemented. I can see it making sense for people with a limited number of Teams and a small number of chat colleagues. However, for organizations where people are members of 20+ Teams and use Teams instead of email and SFB, the idea of having chat and Teams in one long list is quite frightening.
I strongly disagree. A chat is a one on one private conversation that is not part of a team, and is ideal for "internal" communications in preference to using email.
Absolutely agree. We currently use Flock for company comms, it's just super simple, one window and you select which chat, regardless of group or personal... teams is just another type of chat... this combined with the option to remove threading (another separate issue) would make Teams so much better!
Absolutely agree with this. There is a distinction between the uses for Team and Chat but that doesn't mean they should be separate tabs. It would be so much easier if I could see both my teams and my chats on the same tab but in different sections like Slack has.
Mark Moore commented
I also would like to down vote this idea. Conversations in Teams are viewable by anyone including people you add later to a team. These conversations are potentially a vast supply of knowledge relating specifically to the team. Chat is for private conversations between specific individuals. I would go so far as to say that if you are conducting "chats" related to work/project decisions, that is a backward collaboration step and simply persists the age old "empire building" and "knowledge is power" culture, where only the chosen few know what's going on
Disagree whole-heartedly. I am stuck using Webex Teams at work and they use a single tab. It a word, it is horrible.
Look at Slack/Mattermost, a single list is much more easy than having to click back and forth. You can still have them grouped together to "give a feeling of difference". Please evolve existing concepts/solutions from other tools, don't reinvent want is not broken. This goes for a lot of features in Teams.
Having worked with/in Teams for a few weeks now it has potential for your team *of developers who writes code*, but I get an eerie feeling this is more and more evolving to a communications hub for a whole company and thus the features are aimed more and more towards the necktie-departments. Please get the channel and peer-to-peer messaging right first.
Thomas Emil commented
This is an important one! It is a real hassle to navigate to the Chat view every time you want to quickly read the chat history and/or reply to a message. The prompt solution doesn't fulfill the need to be able to see what the last few messages were, and it is also very intrusive.
I would love a chat bar solution at the bottom of the screen, in the same fashion as Facebook's solution. If this could also be made available even when you're not within Teams, then we're really talking!
YES! Deal breaker for mass adoption. at the very least you need to allow for a SINGLE UNIFIED LIST of ALL chats & channels the person has favorited or has been mentioned in recently. having to check multiple tabs is just as bad as having to check multiple chat clients. This is the difference between me begrudgingly installing because my boss won't use anything else and me uninstalling my other chat clients for full 100% adoption.
Dave Auyeung commented
I disagree. They have two different functions even though they behave similarly. Chat is not good for messages that need to be kept around. You quickly lose context of the conversation. For instance, if I look back to several months ago, it'd be hard to find something specific and remember exactly what was being talked about. For Teams, you have the context of the team/channel and other stuff is not mixed in.
Do something to allow us to check all unread messages in a streamlined way, e.g: a keyboard shortcut to jump from one unread channel to next one that works without mouse or different key combinations. A short-term buffer for allowing jumping back would be an extra awesomeness!
Even if you don't want to move Teams and Chat into the same tab, the least you could do is create an additional tab that shows all the latest messages (whether they're in a Teams channel or in a Chat) sorted by date posted..
I don't notice messages for hours because I had Chat tab open while someone wrote in a Teams channel.. it's also so annoying that channels don't move to the top when they have a new message.. I have to constantly scroll to the bottom to check if someone posted a message in the different channels.. it's truly mind-boggling.. I also have no idea what the purpose of the Activity tab is, since it only displays useless message (at least if your Teams only have ~50 people)
I disagree with this - especially if chat would go to skype. The delineation in function is necessary to separate what you're working on. This, however, is based on the idea that I can stay in Teams and chat with people on Skype for Business.
I hate hate hate hate the chat tab. Merge it with Teams the way slack does. This is the single biggest irritation to using Teams.
Great response admin Warren (that you're considering it) - here's a thought: give a config option to display the tabs separately or merged, then users can decide. I've seen this approach adopted in other software such as Pivotal Tracker - an agile project management site like Trello with story cards, where users can choose to view Backlog and Current as two separate lists, or a single merged list with the Current cards as a set above the backlog cards. In Teams I would much rather scroll my mousewheel to navigate up to team chats and down to individual chats than have to click separate tabs.
Paul E. commented
Dear Feature Team,
When taking heed to your end-user suggestions and comments and begin to streamline these two needlessly separated functions, please also:
- add tons of unnecessary text clutter
- force text preview lines upon us
- lock down text size preferences
- cram 3 tiny unrecognizable photos into one chat icon
Please take all the time you need to review this issue. I, for one, still really enjoy the migraine created when I dig through teams chat and channel to out where Mary-Ellen posted what time she wanted break for lunch.
*all in good fun, good luck making everyone happy, seriously though, fix this one guys*
I've used Hipchat but in a situation where there were many fewer groups (teams) and users so one listing made sense. How about a third Tab that allows the users to pin his/her favorite chats and Teams. Or allow your favorites to be pinned individually in the Activity, Chat... list with the ability to hide the current Chart and Teams tabs.
Also respectfully disagree.
Chat and Teams are two different things. One is completely private, and the other is either completely public, or at least public to the team.
If it is even remotely possible that anyone will ever say something in a team that was meant for a chat there is no way I'd want to take the chance.
If you don't believe me, try "mentioning" something in a loud voice that to blow off steam in your next exec-level meeting. See how well that works, since "teams" and "chats" are the same thing.
Not to mention what might be a plethora of compliance issues, becuase group chats are the ONLY thing that is really private in teams, and there also may be a discovery protection against "private" converstations in chats (okay, maybe...)
Having not used Hipchat and not used Slack is a good thing here, becuase I can see how different and in my opinion, badly, things could be designed.
They serve very different functions. The teams area is a public conversation, the chat is a private one. Having separation is a good thing for our organization. I know some people like Slack, but it doesn't have to be that way... it can be better.
Carlo Wahlstedt commented
I agree with the principle of this but I do like the clean separation as well. One suggestion would be to put the chat responses (no matter the context) in the same location, but still allow for the clean separation.