Make "Teams" and "Chat" the same Tab
There is no reason that Teams and Chat should be different top level categories in the left navigation. They are the same thing, perform exactly the same function, and making two different items simply confuses the navigation and makes badge notifications and discoverability much more difficult to use.
Please combine Chats into the Teams tab so that you can browse all conversations in one place rather than needing to navigate to different tabs to see different conversations.
Chats and channels perform essentially the same function, which is talk to some people and collaborate. Forcing the user to check two different lists to see if somebody is messaging them is a really bad experience, it is like having two different chat apps.
This is one usability issues that makes Teams less usable for collaboration than both Slack and Skype.
The team has not made a decision on whether to move forward with this feature. We will update when we have new status to share.
THis is the most annoying thing ever - MS teams neither allows
1) previewing content for incoming messages so you HAVE to click into the application,
2) combine "teams" (think, group chat" and "chats" (individual or ad hoc chats)
so you have to click through several godforsaken rooms before finding the active chat.
Daniel R commented
I find that I'm having to switch between the teams and chat tab about six hundred times a day, depending on the activity rate of chat correspondents vs. team members. It would be really useful to me to have chats and teams on the same screen.
Having a user setting to enable the merged view would be fine, so that users who prefer the separate tabs can keep the display the way they prefer.
Tim Wilson commented
Teams is unusable for any power users who want to productive (ex: developers) without this feature implemented.
This might be a nice idea for smaller companies where people only have 5-10 conversations, but this would absolutely destroy Teams in an enterprise environment. Anecdotal, but I am required to reach out to dozens of people in multiple departments on a 1x1 basis per day (think a help desk position, but for a large company). Should I really be expected to add every single person in the company to a single team so I can talk to each of them individually? Should every one of the thousands of employees be on the same team channel? Imagine that chaos!
If you somehow decide to implement this feature, I would ask that you make this optional and/or put a user limit on this feature, because forcing this change on any company with a large number of employess would make teams entirely useless.
Marta Weber commented
I agree with this being a GREAT optional feature. Individual chats are fine in the chat tab however, I have a group chat with my team members that was started before our team was up and running in full. Now, instead of them working within the team and commenting on items in the team, they are commenting in the chat still and it is extremely confusing. The ability to drag and drop a chat (including the history) into the team would be very beneficial to relocating a chat when it would make the workflow more efficient and effective.
If this is implemented, it should be an option not a forced change for everyone. I prefer to keep them separate, but I can certainly see why some want to keep them together. It's just now how I work.
Paul B commented
It would great to make this an optional feature for customers.
please do not merge them. this will create so much chaos. it is very nice the way it is.
Andrea Cassioli commented
This is a must to be productive.
I disagree that they are the same function, but it is is giant PITA to have multiple active chats on 2 different tabs. IF you can't combine the two together, a UI tweak to make it easier to monitor chats between the two tabs would be awesome. Maybe an activities tab that was useful for more than finding when you've been called out on a group chat you ignore (just so I can make the notification go away)?
Completely agree on combining Chat and Team threads into one tab. This is a major gap WRT to Slack. It's very inefficient and annoying to have to frequently toggle back and forth.
Nathan Evans commented
The request above is an actual solution. And I probably agree with the solution though I'd probably indicate if it is a team or chat (I'm in Product/UX myself). But really the following problems need to be solved.
1. Missing a chat because it was done on a thread that's buried in teams.
2. Notifications for teams messages not clearly showing incoming chats, items that need a quick response, etc. I spend most of my day in chat and have ended up moving away from actually using the teams portion because of this. We now just create a large chat to support those.
3. Because of 1, people don't post to those teams. This creates more chat threads that really could be consolidated.
I don't like how my conversations with a given person or group are split between chats, Teams channels, and calls. When I want to communicate with someone (or multiple "someones"), the first thing I care about is WHO I want to communicate with. I don't care initially whether it's a chat, a "Teams" chat, or a video call.
I would like just a single "conversations" screen with a list of each individual person and each group (team) that I've communicated with. The history for each individual/group should show chats as well as calls. From the specific individual or group, I can then either sent a chat message or start a video call.
This is one thing Skype for Business had going for it -- simplicity. It did a couple of things (chat and video calls), and it did them well. If Teams is going to kill and replace SFB, then it needs to be able to work that way if that's all you need.
I think this would be a great efficiency feature, combining to areas of activity into one more dynamic place.
Perhaps with the new items (unread etc) appearing at the top, then favourites, and then the rest of the chats and teams. Could be so much more slick. I think this would be a brilliant step.
Alex - please bump this. My company never leaves chat to check channels ever, so communication is actually worse at times. Both should be visible from the same pane of glass. Slack does this well and I've never had this issue until switching to teams.
Or maybe make some Shortcut button, to switch between Chats and Teams, same problem here - this is problematic to jump between this 2, there are many "midlemans" in the MS Teams right now, which makes it hard to use, devil in details.
Why even dont make it Slack-like, chat and threads in channels? Because otherwise you force us to Use chats, and go back to Teams to create thread about theme after this, its not right
Jonathan McHatton commented
I highly agree with merging the Teams and Chat tabs. At the very least, users should be given the option to do this if they so chose.
Please, please, please do not do this. My company runs webex teams and the combined teams/chat tab is absolutely horrendous. Doing this would be a step backwards.
I do not agree. Chat with individuals is different from discussion with the whole team (which could be multidiscipline and international) or discusing a specific project (channel). WhatsApp like interface is ok if group and contact fits in the screen. If you are a member of multiple teams it is better to have them separate from your individual contacts imho.
Not sure I agree with this one as there is a difference between structured project based chat and adhoc unstructured one to one/ group chats