Make "Teams" and "Chat" the same Tab
There is no reason that Teams and Chat should be different top level categories in the left navigation. They are the same thing, perform exactly the same function, and making two different items simply confuses the navigation and makes badge notifications and discoverability much more difficult to use.
Please combine Chats into the Teams tab so that you can browse all conversations in one place rather than needing to navigate to different tabs to see different conversations.
Chats and channels perform essentially the same function, which is talk to some people and collaborate. Forcing the user to check two different lists to see if somebody is messaging them is a really bad experience, it is like having two different chat apps.
This is one usability issues that makes Teams less usable for collaboration than both Slack and Skype.
This feature is still being reviewed by the feature team. No decision has been made yet. I’ll keep you posted.
John Smith commented
Please do this - super annoying as is.
Yes please. I googled specifically for this.
Yeah, if this could be an easily enabled option that would be great. Having to switch gears in my mind and toggle between them is frustrating and slows me down. If some users dislike this make it optional, or make it so all of your "favourites" (across chats and teams) are available in the same place for quick access. Why this hasn't been enabled since this was raised in Jan 2017 baffles me.
Can't emphasize this one enough. If Teams is to compete with Slack (which I also use daily), it's absolutely essentially that users be able to easily see chats/team chats which have new messages in them.
Having teams and chats in two separate pages makes reviewing your messages obnoxious/confusing, but more importantly, it increases the risk that a message/thread will be missed. A suitable solution would be to place a list of Teams at the top, and then a list of Chats at the bottom (like Slack!), i.e. keeping Teams and Chats in separate lists but on the same page, as many others have pointed out is important to their user experience.
Regardless of how it is implemented, there absolutely to be a way to see all your conversations, from the same page/view. This is the main issue that makes me want to totally ditch MS Teams in favor of Slack right now.
We just converted from hipchat to teams, and the first thing our teams did was quit using the teams part of teams. Why? Because they kept having to flip back-n-forth between "Chat" and "Teams" to check messages or hold conversations rather than having all their activity in one place. I don't know if combining them one one category -- even optionally -- is or is not the right solution however their definitely needs to be some kind of "dashboard" view, option, or capability that let's the user stay in one place to see and interact with everything.
There should be an option to have them in the same tab, but they should be divided like on Slack (Teams or Chats at the top)
Please implement this! At least make it an option. I am so sick of having to constantly switch tabs. What a terrible experience.
Jose Ramirez commented
I disagree with this request!! Both need to be separate. One is private the other is not. It will be confusing for people if they are combined. Where would I go to keep something private? Outlook?
The problem for me is that when I have a group message my brain thinks team instead of chat and I ALWAYS go to the team tab confused because I can't find it. I would probably be ok if group chat and team were in the same tab, OR if they created a combined tab that just contained everything. The activity tab is nice to see what you have waiting for you, but not for finding the group you need to send a message to. Also when trying to switch from slack the functionality of teams is irritating at best. The simplicity of creating a channel that a few people can chat in about whatever you want is helpful in slack, but the only way to do that in teams is to create a team with a channel or a group chat. Both of which to me serve similar purposes but are in different tabs.
Chris Gillotti commented
I strongly disagree with this functionality! These need to be separate! Chat is for private messages and are like IMs between two users for direct communication. It may not be related to a specific subject at all. Teams channels are for a larger audience to communicate, and are very much subject oriented.
Lets set that aside for a second and talk about scrolling. If you are part of 20 + teams, you already have a long list of teams to scroll through. Now imagine how many people you IM daily and add that tot he list of items to scroll through. It gets way too messy in a single tab. Having them separate makes it way easier to navigate and prioritize conversations.
I am not sure what dynamics other users have, but in a company of 5000+ users, this would highly impact the user adoption in a negative way.
I am part of 11 teams. Most of those teams have multiple channels under them. I am already scrolling through teams. Adding the long list of chats to teams will make my life **** just by the amount of scrolling needed. The separation we have now makes it easier for me to jump between the two. Please do not change that.
It's already hard enough to tell if you're responding to an individual or an old meeting. Don't make this harder. Meetings are groups with lots of context required to understand whats going on. Chats are typically smaller threads with specific conversational elements. Mixing these 2 together would be terribly confusing.
I disagree in that Chat is used for private conversations on a 1-2-1 or small group basis whereas Teams is for Team conversations that everyone who is a member of can see. Its good that they are separated for those reasons, especially if Skype for Business is going the distance in the future, there'll be a need for a built in separate Skype/Chat function in Teams.
However, the notifications/pop ups for messages could be improved and the ability to open the chat window(s) separately to Teams would be beneficial so that you could use both apps at the same time
Michael Read commented
At first glance, this feature sounds good as part of an effort to declutter the app, and the ability to consolidate the active conversations would be positive, but.....I also want to see the ability to detach chat windows so that I can work elsewhere in MS Teams while also having a chat window open. So, if both items were combined permanently, then it would further take away from the multitasking capability.
I like the splitted functionality. In the teams channels we discuss only things within the scope of the channel. In the chat all other - non dedicated - subjects will discussed. So it's a clear overview in the teams channels, without the background noise.
I'd like to weigh in that as soon as I read this idea I saw the benefit because from my own usage, i'm constantly toggling between those two tabs. I rarely use activity, calls, or files.
Jace Copier commented
having to toggle between teams and chat has complicated things. Most employees now just stick to chat and don't bother with teams as things get lost if you stick in the one area. would be nice if everything regarding a discussion was within one area so it would be easier to see when a conversation has occurred whether it be a chat or a conversation with a team.
Lisa R commented
Adding another vote for this being a user-level preference -- working in a large enterprise, i don't want both fairly long lists combined into an incredibly long list.
I don't mind having them in separate tabs, but would love to have the option of a 'full team chat' sidebar in the main conversation window.
Otherwise we have members of the team starting conversations, others starting new conversations in response, and more replying below any of the above. It gets confusing.
Please implement this. Having to move back and forth between the Chat and Teams tabs is an unnecessary waste of time.