I really like Teams. I do. But the current chat layout is not suited for professional chats. It's way to space consuming. It looks like something imported from MSN with smiley's that take half of the screen. I would say that Slack have nailed it because they focused on the ability keeping a tight window with lots of chat text visible. In Teams the window is full and starts scrolling after like 10 sentences.
We’re currently working on defining a compact mode experience. I will post more details when we have more to share.
Thomas Nimstad commented
@James O; Well, the threading is part of the reason the chat flow sucks. I've personally never seen any good threading ever. The most popular old forums like PhpBB based ones etc was all single thread, and that's for a reason. There were those with thread but none of them went popular. And after being using Teams for close to two months I can see how the threads just create confusions for all members of the channel, not sure where to reply, and spawning new threads because missing out on details in another etc etc. A single flow would be much more straight forward. And interesting part is that Slack added threads but put them in separate flows, most certainly for the reasons I lists above. That said, having it configurable would make sense as long as we get rid of all the Reply links and excessive spacing.
Ismail Jones commented
About 30% of page width is completely empty. Allowing conversation text to fill that space would save a lot of vertical room, as well, making it easier to more of your conversation.
James O commented
There are some comments about getting rid of threads (distinct conversations) in a channel. I disagree--the conversations are important to how we use Teams. Perhaps threading/conversation support this could be a per-channel setting that can be turned off appease those who don't like it but kept for those that do. Sounds like it should be in a separate feature request in this forum.
When designing the UI/UX, please keep in mind low resolution devices in both landscape and portrait orientations and the desire for some people to share the screen with another app. Almost every chat/video conference program I've used is awful at making the best use of screen real estate. They assume they're they only thing the user is using. When I'm on a conference (Teams or otherwise) I almost always am looking at related documents, using OneNote, etc., while the presentation/conference is going on, on a netbook with 1024x768 screen.
Full width use of large screens would be appreciated also. Feels a little "mobile first"
Ingo Muschenetz commented
Completely agree with all of this. The current layout makes it impossible to scan quickly what's going on.
Definitely need a more compact view, and move the Reply button into a right click menu because it takes up too much space. Could push consecutive messages from the same individual together to de clutter too
Sandor Gonzalez commented
Compact layout: the current UI takes too much space and after a few sentences in the chat panel, you have to scroll up and down all the time
Disable conversation threads: some users may find this feature interesting. Others will find it annoying. The ability to disable it and simply show a chat as a single chronologically-ordered conversation (just like Slack) could be the solution.
Erik Hensarling commented
Please get rid of the "reply" line under every message ASAP.
I disagree and really like the layout and it support the idea of being able to manage the media data that can be integrated.
...but as this is such a popular subject it is obvious that a choice of 'tightness' need to be available to people can choose how they want to view the content.
Microsoft. team rocks, this is pretty awesome...
pretty sure the layout is there to emulate Slack...which is a pretty popular chat client.
Gordan Redzic commented
Totally agree. the look is really weak but I do love the tool :)
I agree 100%....Lync had the best chat window and contacts list...or just making it completely customized and let us drag the boxes to the size we desire
Agree completely, align all the text to the same side for easier readability, and remove the boxes around the chat windows. Also remove the padding on both sides of the chat (why is it there?)
Gregg B. Jensen commented
I really like the layout. You could do the Reply button on hover to save some space.
Dxb D commented
Yes a compact chat mode for powerusers would be a lovely addition after some of the bigger items get fixed first.
@Thomas: fully agree on getting rid of threaded chats.
And yeah, the team conversations use approximately the space that could be used for three lines of text for the silly reply button and the space between two "threads".
Thomas Nimstad commented
I think you're talking about the 1:1 chat. That one is ok, even though there could be small improvements (like removing the redundant name printed above each chat message since it's a 1:1 chat).
What I'm referring to, and what all other have reacted to, is the Teams > Channel chat where it's impossible to run a good dialogue due to the bloated interface with the Reply separator and excessive spacing and horribly sized emoticons etc.
As being the general opinion the "Reply" link needs to be an icon on the right side. Personally I like to get rid of threaded chats completely, it just confusing.
Hopefully we will get configuration options per Channel where the creator can configure "Allow threaded messages Yes / No" etc. Then everyone can do their choices.
Micah Rairdon commented
No way... I love the layout. WAY better than Skype and pretty much identical to Slack and HipChat.
Putting the "reply" as icon would really increase amount of text that could be shown. Also, would quite like to see the "New messages" button better highlighted.
Rich Brown commented
Completely agree on the need for a more compact layout with information on the screen. Slack and HipChat are great examples of a better UX vs Teams. The entire app feels a bit "clunky" in terms of the UX where everything consumes a little too much screen real estate.