How can we make Microsoft Teams better?

Compact mode

I really like Teams. I do. But the current chat layout is not suited for professional chats. It's way to space consuming. It looks like something imported from MSN with smiley's that take half of the screen. I would say that Slack have nailed it because they focused on the ability keeping a tight window with lots of chat text visible. In Teams the window is full and starts scrolling after like 10 sentences.

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    We’ll send you updates on this idea

    Thomas Nimstad shared this idea  ·   ·  Flag idea as inappropriate…  ·  Admin →
    planned  ·  Suphatra responded  · 

    Hi everyone, thank you for your patience since the last update.

    We want to extend a huge thanks to all of you who have engaged with us on this topic of compact chat. Your input has been invaluable and helped inform our design and decision-making.

    As we look to 2019, we will be pursuing plans to continue to make the product more and more space efficient. We see this as a guiding design principle, as well as a backlog of requests from UserVoice that we catalogue, discuss, debate, brainstorm and problem solve.

    This principle is also why we will not be making a sharp design turn towards a permanently heavy dense design. Our user base is a wide range of people — such as high school students, the visually impaired, open source developers, and your every day knowledge worker. Because of our broad reach, we must maintain a standard of usability that meets many visual needs.

    Lastly, we are seriously considering a compact mode. This would be an option — a switch, you might say — that makes everything quite dense. We are entering a new phase of product development that makes this more possible than before. To that end, I’m changing the title of this request to “Compact Mode.” We’ll keep you abreast of these plans as we learn more ourselves.

    Meanwhile, we really appreciate your patience, your feedback, and your support of Teams. Thank you for being part of #MicrosoftTeams!

    Sincerely,
    Suphatra

    970 comments

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      • Mason Schuler commented  ·   ·  Flag as inappropriate

        Compact mode is not reflecting the original ask. Chat is the primary issue. Why would you the primary ask over the potential of a few use cases that don't fit? It's a HORRIBLE user experience as it stands and makes the tool nearly unusable to conduct meetings and chat. How could this not be addressed more urgently?

      • Ryan commented  ·   ·  Flag as inappropriate

        If its not going to be clean and compact then I will just stay with SLACK!

      • Anonymous commented  ·   ·  Flag as inappropriate

        This has too many votes to be ignored. Please revisit your stance on this and prioritize it

      • Ian Caldwell commented  ·   ·  Flag as inappropriate

        Great to see an update - but not many happy comments. As correctly mentioned in the update, there are a wide range of users, so UX is not a simple thing. But, this is not just a single-use app, this is Teams, a multi-dimensional work tool - we expect our users to spend hours each day in the Teams app, so the interface can and must be held to a much higher standard. In Outlook, a user can customize their interface extensively. Teams replaces a lot of email, and adds much more - so customization is not a nice-to-have, it is a must.

      • Anonymous commented  ·   ·  Flag as inappropriate

        I completely agree with what Sean is saying here. It is absolutely preposterous.

      • Sean Ellis commented  ·   ·  Flag as inappropriate

        "we will not be making a sharp design turn towards a permanently heavy dense design"

        Glad to see that this is clear. No-one was asking for that. Many of us have gone to great pains to point out that this is NOT what we want.

        "... we are seriously considering a compact mode. This would be an option"

        This is also good news, and is exactly what we need. We need this to be maximally dense - at least 4x as dense as the default mode.

        "we really appreciate your patience"

        Thanks. But...

        "[PLANNED]"

        Planned?!

        You (as in Microsoft, not you specifically, Suphatra) have been saying since Feb 9 last year that you have been actively working on this. You have had months to update the status to anything other than "working on it". You said that you had "spent months testing designs with users, reiterating concepts, and reading through your feedback".

        It appears that none of these things were true.

        To restore the trust of the UserVoice community, you need to do four things:

        1. Commit to a release schedule, so we are not left in limbo for another two years.
        2. Show progress, and soon.
        3. Share that progress at all stages, so we can feed back early and avoid a repeat of the "collapsed threads" debacle.
        4. Listen.

        We have shown you what we need. We have even shown you how to do it. We now need you to execute and deliver.

        We will continue to press for this feature. It is the first hurdle that all my colleagues so far have balked at when evaluating Teams.

      • MrMan commented  ·   ·  Flag as inappropriate

        This is quite disappointing. It was all a shell game this entire time, no one doing anything?

      • Anonymous commented  ·   ·  Flag as inappropriate

        Suphatra finally replies... to reveal to us that they pretty much have been lying to us the past 2 years. One just has to expand the admin comment to see it.

        Funny how every other modern chat program in the enterprise space that people use don't have such restrictions. Time to give up on Teams and move on.

      • Anonymous commented  ·   ·  Flag as inappropriate

        News headline December 2022: 'Compact mode arrives... and isnt what we wanted'

      • Anonymous commented  ·   ·  Flag as inappropriate

        Omg you guys are hopeless. Two years to fix a layout. How can you expect people to use this... How is this not a priority for you, or is for us, your PAYING customers

      • Anonymous commented  ·   ·  Flag as inappropriate

        Teams has everything we need except this and I'm considering throwing it all away just because of this single issue. Why Teams have to look like Skype and be slow and laggy like Skype. Everything that reminds me of Skype in teams makes it bad.

      • Ben commented  ·   ·  Flag as inappropriate

        This is incredibly disappointing. All we are asking for is an option to turn on "Compact mode" in the settings, the same way we can choose a light or dark theme.

        I use Teams every day and find the layout, user interface and user experience to be one of the worse (of all the programs I use) . What is incredibly frustrating is that Teams has so much potential, and could be so much better. The "Teams" team really needs to take some notes from the PowerBI and most importantly the VisualStudioCode teams. VS Code has become one of the best text editors on the market. It is fast, extensible, incredibly well thought out but most importantly they listen to their users and properly engage the community and turn important features around quickly.

        We are a MS shop and really like where MS is heading and some of the initiatives you guys have made in the last 3-4 years, but you have really dropped the ball with Teams.

        What we are asking for is not overly complex, and that is probably one of the reasons so many people here are frustrated. If we were asking for something unreasonable or complex, I could understand, but making tweaks to the UI or adding a few different themes and layouts is *simple*. In fact you could have a thriving echo system of layouts if you allowed users to design their own.

        Managers on the Teams team take note: take this issue seriously!

      • Adam Svendsen commented  ·   ·  Flag as inappropriate

        Extremely dissapointing. If we treat our customer like this we would not have any by 'end of 2019'

      • Thomas commented  ·   ·  Flag as inappropriate

        As the creator of this thread I find it extremely frustrating that nothing happens for something that's fairly simple. And last update from Suphatra says MS cannot change because layout must suite all. Also as a side note MS also renamed the thread and removed the word "Professional" from the title. Clearly professional users is not the target here, only casual users. All we 7000 thousand voters asked for is a "Compact mode" (or dense) view setting as an alternative, and you can keep you precious "Default **** view" as is it.

      • Anonymous commented  ·   ·  Flag as inappropriate

        Really disappointed that this isn’t being taken seriously. If it was it would be done by now or you’d have a solid plan for it. Instead one of the most requested changes isn’t convenient and keeps getting bumped. You need to listen to your users here. A switch is fine. Even a slider. But do something.

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