I really like Teams. I do. But the current chat layout is not suited for professional chats. It's way to space consuming. It looks like something imported from MSN with smiley's that take half of the screen. I would say that Slack have nailed it because they focused on the ability keeping a tight window with lots of chat text visible. In Teams the window is full and starts scrolling after like 10 sentences.
We are working on a design with more density in mind. Until this design is solidified we are putting this item back to Under Review.
Sean Ellis commented
"No additional update details"
Sorry to be negative, but are you really working on it? Really?
OK, let's avoid details and instead focus on some broad brush questions which are unlikely to change in the few days it should take to implement this feature...
- Will this be an option? (And if not, why not? You will never please a wide user base with one layout - see previous posts ad nauseam.)
- How much more compact will it be? Let's say, a ballpark figure for, say, how much text you can fit in an 800x600 quarter-screen window, compared to speech-bubble mode. 1.1x? 1.5x? 2x?
- Why is is taking so long to make what should be minor parameter changes to the text layout engine?
There's still a week before Christmas - that should be plenty of time to come back with a reply.
The chat consumes way too much real-estate. The bubbles are not necessary. It's not necessary to float them to different sides of the screen - it's unclean. When you type several sentences in a row it doesn't collapse them together. This results in metadata like your username and time&date takes up the majority of the space.
In fact the whole "reply" feature turning it into a threaded chat is going to end up causing more confusion that benefits. It doesn't promote a flowing timeline collaborative chat.
Slack is successful for a reason. Focus more on what works and less on integrations with numerous other office365 features you want to sell.
Thanks for the update, really looking forward to migrating from Slack. This might have been a case where an initial, quick, 'good enough' effort might have helped you more than trying to deliver the perfect thing :)
Jesse McNaughton commented
@Chris Webb: this entire thread is about providing an option for a cleaner, tighter UI. Emphasis on "option." In an ideal world, the entire UI would be configurable, with each individual feature having a separate setting - I could remove the reply button, but you could keep it.
That said, don't presume to tell me that I'm using the product "wrong." It doesn't matter how the product was intended to be used, it matters how customers want to use it. Starting threads is great for interjecting an asynchronous response, but is not a reasonable "default conversation mode" for most users - at least not the users I've interacted with.
Chris Webb commented
Teams already doesn't make it new picture and timestamp for replies, the problem is your starting new conversations for every single chat, use it for how it is dsigned with threaded conversations. Same with getting rid of the reply button, that doesn't make sense and is a huge issue for people that actually do use threaded conversations. If anything reply needs to be more defined and the new conversation should be a button.
Other items can't argue with.
Thanks for update Warren, kind of a let down thou because we seem to be told this is coming soon, then deploying soon, to more info later, transparency would be better than just being left out to dry. Even if you guys told us, testing the new UI was bad, and we need to go back to the drawing board or something is better than just sitting here wondering.
Can we get details of what "worked on" means?
Still being discussed if anything will actually be done?
Design plans in place and being developed/tested?
Teams is unusable in most corporate environments with the way it currently looks plain and simple. 1 year later and not a single thing has been done is crazy.
Please stop the 'one size fits all' BS. Your audience isn't 12. This is (supposed to be) a professional tool. Just give us options to choose from like any good personalizable UI. Seems like you're wasting development energy and time trying to satisfy everyone with a single UI density.
Accuraty / Jeremy commented
It is only staggering until you realize we are just being strung along. I've been watching this actively for 8 months now. There is obviously zero progress. For whatever reason this thing is not being allocated resources at Microsoft and I suspect we'll hear about it getting shut down soon. We've all seen this pattern before.
Fredrik Forséll commented
It's staggering that this takes so long.
Jesse McNaughton commented
Gino, it's not clear whether the items listed in your last post are already implemented, or pending implementation. Can you clarify this?
Your list of changes is missing some desperately needed items:
- The reply button on every single post is simply awful. At the very least, move it off to one side, so that it claims some of the width of the post, rather than increasing its length. Even better, put it behind the context menu along with the Edit / Delete / Unread options.
- Collapse an individual user's consecutive messages into a single, multi-line message (don't repeat their name, and the individual timestamps, for each consecutive message by the same user)
- Distance between posts is much too large. Not clear whether this is what you refer to about "Gutters reduced" nor, again, whether that's already implemented or pending
- Posts seem to line-break for no reason, even when they are not filling anywhere near the full width of the page.
- The sidebar font is too large, as is the width of the sidebar itself
- Once I've dismissed the prompt to install the mobile apps, stop showing it
- Provide the option to upload an avatar for my account, not just for teams
- Allow for the option to hide the website previews by default when members post links
Man Hoang commented
The current design (layout, theme, rounded corners, icons, ...) makes me think this is not an app created by Microsoft. It doesn't have the fluent modern looking of UWP apps. Also, the pale viloet color tone is boring and unpleasing to the eye.
Damon Betlow commented
So looks like calls were added to Teams, but still no compact layout for chat!
any update on delivery of this new UI to desktop?
The last update was in September, and it's now December! When can we expect the new layout?
I used Teams for five minutes and was shocked that a compact layout was not an option. Very frustrating. Please address this right away.
No updates? This software is even worse than skype for business which was even worse than skype... Why is it that "modern" means "wasted space". Business professionals need information density and not deadspace and large text bubbles.
I'd be more productive using an early 2000's version of AOL instant messanger than this program.
Gino - In September you said you've made "product-wide improvements" - but 3 months later, I can't find any updates, any idea why?
Martha Walden commented
Hello Gino - I hope that the color scheme will be addressed too. Pinks and violets, and muted contrast are bad on the eyes. Also not having a border on the app to distinguish it from other opened apps causes problems with navigation.
Thanks for listening,
As you can see in the comments, this feature does create a lot of frustration for the people that want / or are forced to move to MSTeams from some other tool (any other chat tool).
I have been following this topic since Q1 this year and must say that this is a huge disappointment in the way you did communicate progress and value customer feedback. After more than 6 Months of having Teams and Slack in place because chatting in Teams was not practical I did now (after guiding People to move onto MSTeams) Drop our whole Team site again after no progress is visible on this topic.
Suggesting work in progress without any outcome after so much time does for me and my colleges destroy the trust into this product and the people in charge of it.
Sorry to post on top but the compacted layout already exists in Teams! When I start Lync (aka SfB) call and press Show Chat, the messages are shown on a side in a nicely compacted format. So why such a long wait to have something like this in the main window?