I really like Teams. I do. But the current chat layout is not suited for professional chats. It's way to space consuming. It looks like something imported from MSN with smiley's that take half of the screen. I would say that Slack have nailed it because they focused on the ability keeping a tight window with lots of chat text visible. In Teams the window is full and starts scrolling after like 10 sentences.
We’re currently working on defining a compact mode experience. I will post more details when we have more to share.
I do agree with most of the previous comments, the survey does not in any kind match what I expected. (To make it simple I expected something that replaces Slack in our Offices, which means it should feel the same). The current design seems like somebody mixed the discussion and promotion (wall based) approach that yammer uses, and a direct / group chat.
The following is just a personal opinion:
For the time that has past since i first came across this Idea the output is not matching anything I did expect. What is preventing you from releasing the changes you made in 4 Months and than narrowing down the Problems further.? (The increased with and so on). I did expect the first release of chat improvements 2 Months ago, while we are still filling surveys.
Matt Kerr commented
I would prefer to have threads be fly-outs like Slack and have the main chat be a thread on its own, like IRC chat. Core feature set should borrow from IRC not from Yammer
Matt Kerr commented
Too easy to accidentally use the wrong reply box between threaded messages or starting a new thread
Need compacted conversations with a notification that a new reply is there - even if it just bolded or a different colour . With multiple conversations in the one channel it is a pain to have to scroll through all the past posts to get to new material.
If they are compacted it would be easier to open the chats you want to respond to or view.
Having each thread compacted and replies right justified might help with people replying rather than starting a new thread.
Between people starting new threads to answer a question or replying it can be a mess.
Your survey doesn't inspire much confidence that you've actually understood what people are concerned about here. The version I saw in the survey ultimately just got rid of the extra side margins, makes better use of screen real estate but does not make the messages more compact.
I see other comments directly below mine that I agree with completely. We want to use Teams as a realtime persistent chat between team members about what we're working on -right now-, not a facebook wall to post discussion topics. You already have Yammer for that. If it was possible to disable threading for a specific channel so it just looks like skype for business chat, that might at least help with conversation view for those of us who want to use this as team chat.
Here's the issue. I don't dedicate an entire screen for Teams' use. Teams is a communication/coordination tool that I use when I need to communicate with my team members. But I'm not using it all of the time. Rather, I need it to support my workflow and not get in the way of it.
As such, I shrink the window down, and need it to have a smaller footprint, so my screen real estate can be used for assets that I focus on more often. Teams, to me, is essentially a chat client and productivity coordinator. Please give it a smaller footprint. (like, say, 1/8th of a screen) and then assume that is the amount of space I want to use for all Teams interactions.
Your "UI" and visual design seem to be getting in the way of your "UX" and streamlined interaction here. This might be why you're getting a lot of complaints (see below). Visual design guidelines are important, but not at the expense of your user base getting the most seamless usefulness out of your product's functionality.
So much wasted space. I have teams max-height on my screen and can see *five lines* of text; in my 80x24 IRC window I have 20 lines.
Freaky emojis that don't stop. Someone once said nothing but ":)" in a quiet channel and we all stared in horror at the oversized garish smile until we realized the only thing we could do was talk until it scrolled off the screen. Users should have the ability to turn off auto-emojifying their own input, and also the ability to turn off having to see others' emoji.
Threaded conversations don't actually work in chat, *especially* with the above-mentioned lack of ability to see more than a few lines at once. Or when one person replies normally and another person replies in the thread.
In team channels, everyone's input is left-justified. In private chats, my input is right-justified. This makes it hard to read back in the history of the conversation as lines don't always start in the same place.
Overall it's just too bubbly and cutesy and inefficient. I'd love if it had an IRC mode, where we could just see timestamp, name, and text.
Stuart England commented
"threaded" messages should pop into the side panel, at least optionally.. threading of messages is so important and one of the main reasons we are dropping hipchat. However much of the benefit of threading is lost in teams because the general chat takes up so much screen real-estate. We are not kids using this tool, we are business professionals we don't need telly tubby type graphics
I'd like to see the screen size significantly reduced, currently the entire office can see my chats and for a professional solution this doesn't work. I used Link before, perfect sizing
I took the survey, but I want to re-iterate - put the name/time to the left of the message with the avatar. That will nearly double the space available for actual messages.
Threads belong in Yammer - You need to differentiate!
Ditto the thread comment below - Just don't see how they work in a busy channel.
Why not offer user the ability to configure their own client display preferences - Avatars off, presence on/off, post tabbed after name etc.
Also consider option to disable threading on a per team/channel basis.
One size does not fit al...
Deepak Magoo commented
1. Search & second bar under left navigation occupies lot of area. It would be nice if we can toggle the visibility of this bar alike we can do in Planner, Power BI and others.
2. Under Files tab, there must be feature of search alike we get in SharePoint web interface. This is a very basic feature and we don't want user to go to SharePoint for this ask.
Any possibility to customize \ shrink font sizes?
The entire package takes up too much screen real estate.
No way to search.
Love it otherwise.
Diego Morales commented
It's great that you are doing heavy research on it and all. Cool, go for it. But can't you add another view options sooner? Then measure what people are actually using. If optionally removing the threads feature is hard, than at least provide another a more-compact-with-threads option.
For people used to slack/xmpp/irc (most IT/dev professionals), the ridiculous amount of wasted space in Teams interface is beyond bad, is DISGUSTING. Besides being totally inneficient.
And I thought that threads could be nice and I try to use them, but I am getting to the conclusion that they are just confusing, some people replying on the thread, other creating another thread... it's a mess, and MOST DEFINITELY, it does NOT compesate for the amount of wasted space.
Please hurry to solve this. (oh I am trying to convince my people to switch to slack, but you got the high ground here now, so how about not loosing that oportunity?)
can you make a more compact chat template, like Slack?
Any updates? Really need a refreshed UI to better utilize screen estate.
Replace the incipid purple and lilac with a darker colour with more contrast
When in compact mode, do not display the navigation drawer unless the mouse is clicked it is very confusing when it opens by simply moving the mouse.
Improve the antialiasing of the navigation menu icons.
Basically, make it look professional.
Daniel Chick commented
How is testing going? What do the test users think of the changes?