How can we make Microsoft Teams better?

Multiple Notifications Bugs

Hello,

We have been testing Microsoft Teams for almost a week now, while we love the product; however, it is proving to be counter productive when it stops sending notifications, we are using alternative means to notify each other to check messages on MS Teams.

What we noticed for example is that if discussions continue in a thread for over a day, no new notifications whatsoever are being triggered. In some occasions, even though we have an ongoing discussion, notifications stop, but only work if you tag the other person, but again, this is not a new thread, so it shouldn't require this.

If you start a new thread, notifications resume, but not all of them. For example, sometimes I only have sound, sometimes the task bar icon starts flashing, and often we don't get a notification badge on the right of the screen.

We also experience that we do not get a dock notifications when the macOS app is in the background. We need to cmd+w (close the window) after each message so teams will show the notification.

Please fix this issue since important messages does not get the required attention.

This issue needs serious attention.

Thank you

270 votes
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    We’ll send you updates on this idea

    Zaher Reda shared this idea  ·   ·  Flag idea as inappropriate…  ·  Admin →
    thank you!  ·  AdminWarren (Microsoft Teams, Microsoft Teams) responded  · 

    I’m going to close this thread out with a Thank you!
    The requests in this topic and many in the comments already exist in other UV items. Here is a list of some of the big ones which can be up-voted and commented upon in their respective threads.

    Allow different notification options on Teams and Channels – http://microsoftteams.uservoice.com/forums/555103/suggestions/16925461

    Integrate with Windows notification center (native notifications) – http://microsoftteams.uservoice.com/forums/555103/suggestions/16950997

    Use built in notifications for macOS (native notifications) – http://microsoftteams.uservoice.com/forums/555103/suggestions/16941685

    Notifications are easily missed – http://microsoftteams.uservoice.com/forums/555103/suggestions/18161440

    Add Team wide reminders – http://microsoftteams.uservoice.com/forums/555103/suggestions/17062255

    Sound is too low and other sounds problems – http://microsoftteams.uservoice.com/forums/555103/suggestions/18931243

    Follow and unfollow conversation thread – http://microsoftteams.uservoice.com/forums/555103/suggestions/18711997

    Browser/OS independent desktop notifications using HTML5 – http://microsoftteams.uservoice.com/forums/555103/suggestions/18671746

    Please up-vote the appropriate topics you support.

    -Warren

    31 comments

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      • Mike commented  ·   ·  Flag as inappropriate

        Come on Microsoft. This is almost 2 years old now, how is this not fixed?

      • Tey commented  ·   ·  Flag as inappropriate

        I can say notifications stop working for my teams as well.

      • Harkins commented  ·   ·  Flag as inappropriate

        Not sure why this thread was closed listing all the other links that are just enhancements from what I can tell, when what this thread is about is clear bugs for the existing notification. Notifications are useless from my experience because they don't seem to work most of the time.

      • Anonymous commented  ·   ·  Flag as inappropriate

        This is definitely an issue we're experiencing as well. Inconsistent or delayed notifications from DM's or Teams/Channels.

        The activity feed can also be a bit slow to update when someone deletes a message, which can leave some hunting for a message that no longer exists in a conversation.

      • Abby Becker commented  ·   ·  Flag as inappropriate

        I continually have to re-follow channels I have followed already multiple times a day. Additionally, I have un-favorited a Team, but it still shows that I am following it.

      • Kyle commented  ·   ·  Flag as inappropriate

        Same issue here. We were going to use teams but found it way to flaky and unreliable for communication. Until these issues can be fixed I guess we will be looking elsewhere.

      • Alex Naylor commented  ·   ·  Flag as inappropriate

        Sometimes I don't appear to get any notifications, while at other times I get them on my desktop or my mobile or, on one occasion, both.

        My colleagues are getting a similar experience.

        All of the notifications appear to be setup OK (e.g. banner and email) and I have been unable to work out any pattern of when I have received notifications on either or both of my devices.

      • crokusek commented  ·   ·  Flag as inappropriate

        Sound is not working for notifications. Sound from other apps works fine. Hmm.

      • verelpode commented  ·   ·  Flag as inappropriate

        Yes, we also experience failure of audio and visual notifications in the MacOS version of MS Teams. When I click the "Video call" or "Audio call" icons in MS Teams, the person I call hears NO audible notification that I am calling him/her, if he/she is using the MacOS desktop version of MS Teams. The Windows version plays sounds, but sounds are broken in the MacOS version. The visual notification banner/popup is also faulty in the MacOS version. The video call feature is practically useless when I try to call colleagues using MacOS because they usually miss my calls because they don't see or hear the notification that someone is calling them. It is very frustrating.

      • ms commented  ·   ·  Flag as inappropriate

        Yes, the notifications are useless and rarely work. Rather a must-have feature for a chat app.

      • Adam commented  ·   ·  Flag as inappropriate

        Same in our office. Banner notification often do not show up at all, and conversation is not updated unless I will click around the channels in application.

      • Vanessa commented  ·   ·  Flag as inappropriate

        I have the same issue. It is very frustrating. I have to click around the conversations every now and then to check, if I received messages. There are no notifications.

      • Chiara Tormen commented  ·   ·  Flag as inappropriate

        I have the same issue on a daily basis. To see new messages, I have to click around conversations. This happenes both on one-on-one conversations and in teams.

      • Remy commented  ·   ·  Flag as inappropriate

        We are experiencing the same issue. We don't get notification of new chats unless you click around from person to person.

        Others with a similar issue:
        https://microsoftteams.uservoice.com/forums/555103-public/suggestions/17366662-multiple-notifications-issues

        I also took a movie of my issue, in case you want to see it in action:
        https://techcommunity.microsoft.com/t5/Microsoft-Teams/New-messages-not-showing-up-in-teams/m-p/85094#M5486
        (two posts down)

      • Sam commented  ·   ·  Flag as inappropriate

        I'm part of a group of Mac users who are changing from Skype to Teams and we have a similar problem about this. The badge number doesn't increase when we receive new chat messages (although we do get the pop-up notification in the corner of the screen).

        We also noticed that in the application itself, the badge that appears on the Chat or Activity tabs after you received a message doesn't disappear when you click the message you're being notified of - it only goes away when you click into a different chat. Sort of unintuitive.

      • Daryl commented  ·   ·  Flag as inappropriate

        I am on 1.0.00.19451 x64 and received what I suspect is the same issue. However, clicking around, even switching to other conversations and back did not show the new message in my case. I could see the text both in a notification window that popped up as well as under the chat contact on the left hand "Recent" list as the latest message. I had to close and re-open Teams to get the new message to appear in the body of the chat window.

        Didn't find anything useful under %appdata%/Microsoft/Teams/logs.txt, but would be happy to provide the contents if it might help track this issue down. I also have a screenshot of the window in case anything is unclear.

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