How can we make Microsoft Teams better?

Multiple Notifications Bugs

Hello,

We have been testing Microsoft Teams for almost a week now, while we love the product; however, it is proving to be counter productive when it stops sending notifications, we are using alternative means to notify each other to check messages on MS Teams.

What we noticed for example is that if discussions continue in a thread for over a day, no new notifications whatsoever are being triggered. In some occasions, even though we have an ongoing discussion, notifications stop, but only work if you tag the other person, but again, this is not a new thread, so it shouldn't require this.

If you start a new thread, notifications resume, but not all of them. For example, sometimes I only have sound, sometimes the task bar icon starts flashing, and often we don't get a notification badge on the right of the screen.

We also experience that we do not get a dock notifications when the macOS app is in the background. We need to cmd+w (close the window) after each message so teams will show the notification.

Please fix this issue since important messages does not get the required attention.

This issue needs serious attention.

Thank you

294 votes
Sign in
(thinking…)
Sign in with: Facebook Google
Signed in as (Sign out)

We’ll send you updates on this idea

Zaher Reda shared this idea  ·   ·  Flag idea as inappropriate…  ·  Admin →
thank you!  ·  Warren responded  · 

I’m going to close this thread out with a Thank you!
The requests in this topic and many in the comments already exist in other UV items. Here is a list of some of the big ones which can be up-voted and commented upon in their respective threads.

Allow different notification options on Teams and Channels – http://microsoftteams.uservoice.com/forums/555103/suggestions/16925461

Integrate with Windows notification center (native notifications) – http://microsoftteams.uservoice.com/forums/555103/suggestions/16950997

Use built in notifications for macOS (native notifications) – http://microsoftteams.uservoice.com/forums/555103/suggestions/16941685

Notifications are easily missed – http://microsoftteams.uservoice.com/forums/555103/suggestions/18161440

Add Team wide reminders – http://microsoftteams.uservoice.com/forums/555103/suggestions/17062255

Sound is too low and other sounds problems – http://microsoftteams.uservoice.com/forums/555103/suggestions/18931243

Follow and unfollow conversation thread – http://microsoftteams.uservoice.com/forums/555103/suggestions/18711997

Browser/OS independent desktop notifications using HTML5 – http://microsoftteams.uservoice.com/forums/555103/suggestions/18671746

Please up-vote the appropriate topics you support.

-Warren

34 comments

Sign in
(thinking…)
Sign in with: Facebook Google
Signed in as (Sign out)
Submitting...
  • Anonymous commented  ·   ·  Flag as inappropriate

    Notifications come in with over 1 h delay in Outlook for us, testing for few weeks now. Sometimes we get 'missed msg notification' hours after we actually saw it ...

  • Harkins commented  ·   ·  Flag as inappropriate

    Not sure why this thread was closed listing all the other links that are just enhancements from what I can tell, when what this thread is about is clear bugs for the existing notification. Notifications are useless from my experience because they don't seem to work most of the time.

  • Anonymous commented  ·   ·  Flag as inappropriate

    This is definitely an issue we're experiencing as well. Inconsistent or delayed notifications from DM's or Teams/Channels.

    The activity feed can also be a bit slow to update when someone deletes a message, which can leave some hunting for a message that no longer exists in a conversation.

  • Abby Becker commented  ·   ·  Flag as inappropriate

    I continually have to re-follow channels I have followed already multiple times a day. Additionally, I have un-favorited a Team, but it still shows that I am following it.

  • Kyle commented  ·   ·  Flag as inappropriate

    Same issue here. We were going to use teams but found it way to flaky and unreliable for communication. Until these issues can be fixed I guess we will be looking elsewhere.

  • Alex Naylor commented  ·   ·  Flag as inappropriate

    Sometimes I don't appear to get any notifications, while at other times I get them on my desktop or my mobile or, on one occasion, both.

    My colleagues are getting a similar experience.

    All of the notifications appear to be setup OK (e.g. banner and email) and I have been unable to work out any pattern of when I have received notifications on either or both of my devices.

  • verelpode commented  ·   ·  Flag as inappropriate

    Yes, we also experience failure of audio and visual notifications in the MacOS version of MS Teams. When I click the "Video call" or "Audio call" icons in MS Teams, the person I call hears NO audible notification that I am calling him/her, if he/she is using the MacOS desktop version of MS Teams. The Windows version plays sounds, but sounds are broken in the MacOS version. The visual notification banner/popup is also faulty in the MacOS version. The video call feature is practically useless when I try to call colleagues using MacOS because they usually miss my calls because they don't see or hear the notification that someone is calling them. It is very frustrating.

  • ms commented  ·   ·  Flag as inappropriate

    Yes, the notifications are useless and rarely work. Rather a must-have feature for a chat app.

  • Adam commented  ·   ·  Flag as inappropriate

    Same in our office. Banner notification often do not show up at all, and conversation is not updated unless I will click around the channels in application.

  • Vanessa commented  ·   ·  Flag as inappropriate

    I have the same issue. It is very frustrating. I have to click around the conversations every now and then to check, if I received messages. There are no notifications.

  • Chiara Tormen commented  ·   ·  Flag as inappropriate

    I have the same issue on a daily basis. To see new messages, I have to click around conversations. This happenes both on one-on-one conversations and in teams.

  • Laura commented  ·   ·  Flag as inappropriate

    I do get the messages right away on the mobile phone (iPhone 6), however not on the web app. Only by clicking around several times and somtime even 1-2 hours later.

← Previous 1

Feedback and Knowledge Base



You are about to visit the UserVoice site for Microsoft Teams

We have partnered with UserVoice, a 3rd party service providing public discussion forums for product-specific feedback.

By clicking "Continue to UserVoice" you agree to UserVoice's Privacy Policy and Terms of Use.