General Teams Performance Issues

Improving performance across the board remains a topmost priority for us. We acknowledge there is more work to do.

In order to get more focused feedback and to better share details on progress, we have decided to track the following separate User Voice entries.

Please upvote the items below if you're experiencing issues:
- High memory/RAM usage: https://microsoftteams.uservoice.com/forums/555103-public/suggestions/33643924
- High CPU/GPU/Power usage: https://microsoftteams.uservoice.com/forums/555103/suggestions/34091575
- Reliability issues: crashing, hanging, freezing: https://microsoftteams.uservoice.com/forums/555103/suggestions/38470810
- Slow app launch: https://microsoftteams.uservoice.com/forums/555103-public/suggestions/19020970
- Network reliability issues: https://microsoftteams.uservoice.com/forums/555103/suggestions/36560086
- Poor performance on Windows: https://microsoftteams.uservoice.com/forums/555103-public/suggestions/41710213
- Poor performance on MacOS: https://microsoftteams.uservoice.com/forums/555103-public/suggestions/36387562

Thank you!

18,162 votes

Jamie shared this idea · Nov 23, 2016 · Flag idea as inappropriate… · Admin →

thank you! ·

AdminAlex (Teams Engineering, Microsoft Teams) responded · Jan 26, 2021

Improving performance across the board remains a topmost priority for us. We acknowledge there is more work to do.

In order to get more focused feedback and to better share details on progress, moving forward we will track the following separate User Voice entries for different issues.

Please upvote the items below if you’re experiencing issues, and share relevant feedback:

High memory/RAM usage: https://microsoftteams.uservoice.com/forums/555103-public/suggestions/33643924
High CPU/GPU/Power usage: https://microsoftteams.uservoice.com/forums/555103/suggestions/34091575
Reliability issues: crashing, hanging, freezing: https://microsoftteams.uservoice.com/forums/555103/suggestions/38470810
Slow app launch: https://microsoftteams.uservoice.com/forums/555103-public/suggestions/19020970
Network reliability issues: https://microsoftteams.uservoice.com/forums/555103/suggestions/36560086
Poor performance on Windows: https://microsoftteams.uservoice.com/forums/555103-public/suggestions/41710213
Poor performance on MacOS: https://microsoftteams.uservoice.com/forums/555103-public/suggestions/36387562

Thank you!

Show previous admin responses (13)

working on it ·

AdminAlex (Teams Engineering, Microsoft Teams) responded · Feb 14, 2020

Great performance and user experience remain a topmost priority for us. Application launch time has seen improvements in the recent build. We will continue making improvements across the product including channel to chat switching and overall resource consumption.

working on it ·

AdminAlex (Teams Engineering, Microsoft Teams) responded · Jul 3, 2019

Performance has been and continues to be a big focus area for Teams. One main area we have made improvements in is responsiveness for the most frequent user actions of switching between Chat, Channel, and Activity. We are also focused on reducing resource consumption and application load time. More improvements are on the way.

~Alex

working on it ·

Warren responded · Sep 9, 2018

The feature is still being worked upon. Many different changes are going into Teams and will provide a slow but steady pace to our performance increases.

I don’t have any new details at the moment but hope to get some additional feedback in the next several weeks.

-Warren

working on it ·

Warren responded · Jul 31, 2018

The survey has now been completed.

Thanks to everyone who took time out to complete the survey. Your continued feedback really helps us target the issues.

I’ve moved the status back to working on it. The team is digging through all the great feedback and taking further steps to improve your experience.

Thanks again for your feedback and support!
-Warren

needs your feedback ·

Warren responded · Jul 23, 2018

A number changes have gone out and the feature team would like to hear your feedback again about performance.
This is a quick survey that will help target the future updates.

Please take a couple minutes to take this survey. (It should only take about 2 minutes to complete.)
https://microsoft.qualtrics.com/jfe/form/SV_ba8N1sAkFemYGNL

Thank you again for all your feedback and response.
-Warren

working on it ·

Warren responded · Apr 30, 2018

I want to assure you that overall performance, speed, cpu, memory, etc. are all being worked upon.

We want to get these improvements to you ASAP – and so are releasing fixes as they are made, which in turn will snowball into a larger improved feel. (As opposed to holding these in earlier rings, and then doing a big bang update.)

Please know that the feature team is hard at work on dozens of items to make these improvements. We’re seeing great gains in performance in earlier rings of deployment, and you will soon see these improvements as they’re released to further rings.

Again, it won’t be a single update that’ll address all the concerns, and it will take time. But gains are steadily and surely coming.

-Warren

working on it ·

Warren responded · Mar 20, 2018

This item is actively being worked upon.

There are several dozen separate update pieces being worked upon that will provide an overall performance boost. As these updates get closer to completion I’ll provide a timeline as they prepare to roll out.

There is a lot of good progress, as I get more details I will share them. The survey was a huge help in pin pointing how we can best serve you with these updates.

Thank you!
-Warren

working on it ·

Warren responded · Feb 6, 2018

Thank you all for the amazing response to the survey! The response was huge and very, very helpful.

The survey is now closed. We will start digging through all the provided data and continue working to improve Teams.

I will continue to post updates as we progress, so stay tuned.

Thank you!
-Warren

needs your feedback ·

Warren responded · Feb 1, 2018

We need your feedback!

Performance of Teams is a concern and we need some additional information to help drive this work to resolution.

Please take a moment to fill out this online survey. It only takes a couple minutes!

https://microsoft.qualtrics.com/jfe/form/SV_71iJe77gqMRmARv

Thank you all for your feedback and support on this issue.
-Warren

working on it ·

Warren responded · Jan 23, 2018

We are working to improve the performance and looking at the issue across many of the features and best ways to make a positive impact.
This is getting a lot of focus and though I don’t have any timeline to share, it is getting a lot of traction and investigation.

As timelines and further details are provided I will share that information with you as soon as I am able.

Thanks,
Warren

working on it ·

Warren responded · Nov 21, 2017

First off, thank you for all the feedback you have provided.
I have some good news to share! We have made a big improvement in how Teams uses memory. A large impact came from how Teams uses the Giphy picker.
The best news though… is that our memory usage improvements are out now! Heavy users should be seeing a significant (approx 230mb) decrease in memory usage.

Thank you all for your input and please keep it coming. Your feedback helps us build a better product.
-Warren

working on it ·

Suphatra responded · Sep 29, 2017

Hi everyone — just a heads up that I edited the description to include some of the most poignant comments from this thread. If you have any other info you can share about performance and speed, please keep adding them to the thread here. I’ll routing each to the Perf team, since that really helps for emphasizing urgency, demand, and user pain.

THANK YOU for helping us make Teams better!

Sincerely,
Suphatra

working on it ·

Suphatra responded · Mar 10, 2017

Hi everyone, I sent over your feedback to the performance team and they let me know they are actively working on this.

“Our development organization is continually working to improve product performance and has several efforts currently underway around memory usage, action responsiveness and application start time. Updates which improve performance are part of our regular update process. Thank you for your feedback regarding the performance of Microsoft Teams.”

I will check in on them in a few weeks to see if we can get exact numbers/details on what’s been improved, and I’ll let you know.

Meanwhile, have a great weekend and don’t forget to set your clocks forward by an hour for Daylight Savings!

Sincerely,
Suphatra

Email: sparavi@microsoft.com
Twitter: www.twitter.com/skprufo

1466 comments

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Matthis commented · December 11, 2020 2:49 AM · Flag as inappropriate

I think CPU load annoys me even more than memory usage.

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Anonymous commented · December 10, 2020 10:14 PM · Flag as inappropriate

Sorry, but I have to pile-on. Teams is great, but Teams is also a beast of an app and a resource hog. Would be nice if it was snappier using it. We have 9th and 10th Gen Core i5 processors with 16GB RAM and Teams still is a little sluggish at times.

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Andrew commented · December 10, 2020 10:51 AM · Flag as inappropriate

Teams need's to utilize less memory. It is debilitating when trying to work on other applications or share applications via teams meeting. This negates a large portion of the usefulness of Teams. My creative team can't participate in meetings without closing out of all Adobe applications, and my account team can't collaborate via teams in PowerPoint or Excel without it crashing.

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Anonymous commented · December 10, 2020 3:33 AM · Flag as inappropriate

906MB for me which means my Surface is sitting at 80% Memory, I can barely do anything else with this type of usage!

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Anonymous commented · December 10, 2020 3:26 AM · Flag as inappropriate

Teams uses 800 MB out of 2gb Ram and I am not even doing anything, can you please find a way that It will not use roughly 40% of what I have available?

It looks like it takes 40% of what everyone has and uses it, that is not acceptable for an app that I don't use but need to have active on the background

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Anonymous commented · December 10, 2020 12:14 AM · Flag as inappropriate

Teams uses 542 MB, and I am not currently using it...

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Toke Hededam Andersen commented · December 9, 2020 11:26 PM · Flag as inappropriate

Teams is a memory hog! Using 529 MB and doing nothing!
Please optimize this :-/

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Karin commented · December 9, 2020 11:09 PM · Flag as inappropriate

Just by opening Teams - it takes around 300 mb without doing anything. Still in top 3 by just opening Teams
And if you use it for online meeting , it jump in the top of using resources.

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peter kolop commented · December 9, 2020 5:52 PM · Flag as inappropriate

teams the memory hogger

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Lee Thomas commented · December 9, 2020 6:03 AM · Flag as inappropriate

Teams definitely hits PC performance. I'm using an i7 based PC with 8G RAM and it is just about possible to do other things as well as run Teams.

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Anonymous commented · December 9, 2020 5:42 AM · Flag as inappropriate

Looking forward to celebrating the one year anniversary of Alex's empty promises! Performance is shockingly poor on Mac and Teams is one of MS's flagship products. Please please get competent leadership in to prioritise basics over flashy gimmicks.

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Mikael Holbøll commented · December 9, 2020 2:04 AM · Flag as inappropriate

I can only agree. MS teams is taking a lot of my memory, making pc slow.
Is always in Top3, and mostly at the 1th. place.... NOT good
Normal it's 300+400 MB when I'm not using teams, and if using we go to 400-500MB or even more

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Dave commented · December 8, 2020 1:05 PM · Flag as inappropriate

Four years after the initial request and no large reduction in Teams memory usage.

When is the replacement product for Teams going to be released?

Teams has been out over 5 years and very old.

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Ann Hansen commented · December 8, 2020 12:58 PM · Flag as inappropriate

Teams definitely impacts PC performance in an extreme way. and needs to be addressed. Advising users to close other open apps, turn off virtual backgrounds, etc. as a workaround does not address the full issues and actually diminishes the use of modern features users like.

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Anon Y. Mous commented · December 8, 2020 8:08 AM · Flag as inappropriate

Teams remains a performance hog, bottom-line. Memory utilization may have a improved slightly, but CPU use is still off the charts.

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Anonymous commented · December 8, 2020 6:26 AM · Flag as inappropriate

Today seems to be one of the better days, Teams is "only" using 1.3GB of RAM.

Microsoft, you should be utterly ashamed of yourselves for pushing out this diabolical piece of badly written, unreliable and resource hogging crud. It's truly awful. PLEASE can you fix this?! It's been FOUR YEARS for heavens sake!

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Mehmet Parmaksizoglu commented · December 8, 2020 6:24 AM · Flag as inappropriate

Dear @Admin, it's been almost a year since the last update from you and covid-19 has made us even more dependent on Teams. Can we please deprioritise functions like "together mode" and instead focus on this performance issue? Thanks.

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Anonymous commented · December 8, 2020 6:08 AM · Flag as inappropriate

Always hogs my memory, today 786MB, 10% of available RAM. Not acceptable for professional use.

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m commented · December 7, 2020 1:29 PM · Flag as inappropriate

Why even when I clear everything, restart fresh, etc. Teams is still using anywhere between 800 and 1GB of ram???? How is this acceptable in such a prolific application? Don't you guys have any standards over there??? How can you ship an application which for many users will consume 1/8th or more of their available RAM.

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Anonymous commented · December 7, 2020 8:12 AM · Flag as inappropriate

This is still terrible. My company gave me an Intel i3 machine and when I'm in a Teams meeting, CPU usage is constantly 100% and it becomes borderline unusable.

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