Skype integration (Consumer Federation)
It would be nice to integrate public Skype (not Skype for Business) into Teams. I am able to chat with Skype for business users within my organization but when working with external clients I still have to go back to public Skype. If I could even just simply chat and call with Skype users as well that would allow me to use Teams as my sole communication platform.
Matt
shared this idea
Integration with Skype Consumer is no longer under review, and officially planned.
495 comments
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Anonymous
commented
Need the ability to communicate with external users on public Skype is a must for our Organization. Is there a way to postpone the transition of Skype for Business to Team?
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Sean Lakusta
commented
As a school district, we frequently have Teachers connect with people around the globe who have Skype (consumer) accounts. Not having this in Teams is preventing us from disabling Skype for Business and migrating entirely to Teams.
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Anonymous
commented
is there any further update on this. we are holding off migrating the company to Teams until this is resolved.
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Anonymous
commented
+1 Another business holding off on Teams adoption because we are losing a key feature from S4B!
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Roberto Rušnjak
commented
We already tested teams but this missing features is stopping us to implement it company wide. It's difficult to explain to a final user that MS products isn't compatible...
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Anonymous
commented
Alex, is there a reason why people have to even suggest that you integrate skype support in teams?
It would seem that being able to "communicate", the point of the product, by default makes it obvious that you need to support your OWN product to enable greater functionality.
Restricting this will not make people use Teams it will have the OPPOSITE effect.
It seems that the tenant has been updated to include SFB and Skype users, but dont see any guidance on how to use it???
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Anonymous
commented
Had an interesting development today. Last week my O365 organization was migrated to Teams and we received the notification was complete. Today I needed to conference with a client who only has Skype consumer. Normally using my Skype for Business client this wasn't an issue and worked seamlessly. Today however, when I launched my SfB client, it informed me that Chats were now available using Teams, and there was no option to continue on to use SfB. So, went into Teams to try to connect with the Skype consumer customer. No luck. Then tried S4B on other computers and all did the same thing.
So Microsoft, you block my ability to run Skype for Business and force me to Teams, but you don't support using Teams to talk to Skype consumer?! This is a very poor user experience. Do better please. I like Teams overall, but experiences like this make me reconsider my options.
I got around my issue by quickly creating a consumer Skype account and using the web interface, but as a business and long time MS customer I shouldn't need to be finding ways around your tools. -
Anonymous
commented
I noticed that under the external access policy in Teams I now see a "Users can communicate with Skype users" option in addition to the one for SfB/Teams. It still doesn't work, but perhaps this is a sign that it's actually being worked on? Or was that there the whole time and I just never noticed it?
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Anonymous
commented
Microsoft come on! How can you develop software that isn't compatible with your own software? We cannot use MS Teams because of this issue.
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Anonymous
commented
"Thanks for all of the feedback on this. The feature team is taking a look at this request again, and I hope to have good news to share soon."
This is interessting news (not good news yet) - but as long as it isn't confirmed to be a definitive feature, we can only hope and continue to use SfB. I mean this feature was labeled as 'WORKING ON IT' and was canned. So our hopes aren't huge and we're still disappointed by the fact, that Microsoft advertises Teams as feature parity complete (which translates to a lie and will ever be a lie by Microsoft, that will stick within our heads - the damage is done). -
Anonymous
commented
Please add personal Skype to Teams functionality. Only being able to chat with other SfB or Teams is way too restricting.
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Anonymous
commented
Most of my clients are companies that deal with individual consumers. Without a doubt my clients will not embrace Teams without the ability to chat with Skype Consumer. Once Teams is forced on the company, I will get requests to migrate them to a platform other than Office 365. As seen in this thread this integration is not optional for many organizations, it is a requirement. This includes my company. Forcing us to use multiple clients is not the right path to take and Microsoft needs to listen to the "voice" of the people that are suggesting, implementing and using Office 365 and Teams.
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Michiel
commented
Incredible that a feature request like this, added in 2016, is still not implemented. How could anyone convince their endusers to start using teams, when they still have to use Skype and Skype for business?
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Oliver
commented
Yes! It's always hard to explain customers why MS products aren't compatible with each other.
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Thomas
commented
agree, it's very important feature to my customers. it could help us to accelerate Teams adoption.
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Jonathan Meneses
commented
agreed. why go and create a software that isn't interoperable with what it's replacing?
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Thor Christian Tuv
commented
Microsoft Teams have a lot of great stuff, but failing on the basic ability to communicate is a critical point: To be able to communicate with external (customers, partners) public Skype users is a KEY for getting Teams going. Without communication across the platforms (Skype, SfB, Teams) the users will not accept to use Teams. Very-Very-Very important!
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Ingo Ratsdorf
commented
If Microsoft wants teams a success, then it needs to a universal tool, not having Skype, Skype for Business and Teams installed. It's getting ridiculous.
+1 for Skype integration. -
Sergei
commented
This is very important feature !
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Krzysztof
commented
This is very important feature for our company as well !
I am waiting impatiently for the news !