Skype integration (Consumer Federation)
It would be nice to integrate public Skype (not Skype for Business) into Teams. I am able to chat with Skype for business users within my organization but when working with external clients I still have to go back to public Skype. If I could even just simply chat and call with Skype users as well that would allow me to use Teams as my sole communication platform.
Admins can now enable their tenant to allow Teams users to chat with and call Skype users by using their email address and vice versa.
More details here: https://docs.microsoft.com/microsoftteams/teams-skype-interop for more details
641 commentsComments are closed
This means that Teams will not be the promised single environment for all collaboration tasks. That does not seem to be in line with the advertised mission statement.
We have been using Teams for a while now but our customer service and project management users have to coordinate their communication on Teams and Skype (consumer edition) simultaneously because Teams does not support the IM/chat (with call function) with Skype consumer users. Please reconsider this decision.
why would you decline it!? are you out of your mind!?
So many users or customers are using Skype in the Consumer version. I cannot not imagine why this has been declined! SfB does it. Teams should integrate all the best features of SfB. Slack and WebEx Teams has it too. So Teams, a Microsoft tool, will not be able to do it? Difficult to understand...
We want to upgrade from Skype Consumer to Teams but many senior members and the directors board are reluctant to, as then they will need to run two platforms. One to contact SfB and Teams contacts, and another to contact suppliers and clients who may not have the subscription software. If that's the case it will prevent our, and others adoption of the software.
I was of the impression that Teams was a collaboration platform that was meant to simplify team work and make it more efficient. It would be ideal if I could do most 'chat' communication (Outlook, Skype Consumer, SfB through Teams, so that I have one "communication/collaboration management" program. Otherwise it doesn't simplify things, but rather makes it more complicated and less likely to be adopted in the long term?
we are missing important business functions for archive and litigation hold every time business users needs to step aside and use Skype for communication with clients/vendors that do not have Teams.
This will not happen if Skype will be supported
So the typical working day will look like switching between two IM clients, Teams and Skype. One for internal, another for external communication. Am I right this schizophrenia is not going to end?
So you want customers to use Teams as the communication tool but have not provided the ability to communicate with external Skype users. Thats a bit backwards! Especially when many organizations use this service for client communications, HR and sales meetings.
When will this functionality be available? Otherwise its pretty pointless. We will stick with Slack!
Steen Kirkby commented
It looks like the integration with consumer Skype is coming very soon.
From the Office 365 roadmap under "in development" features:
Microsoft Teams - Calling Support between Teams and Skype Consumer
This is one of the SfB calling capabilities coming to Teams. Support for 1:1 Skype Consumer Calls. This feature is targeted for availability by Q2 CY 2018.
Estimated Release: June CY2018
Feature ID: 24209
Added to Roadmap: 10/24/2017
Last modified : 05/01/2018
Lance Sandino commented
funny that it's "declined" when SLACK has this feature and TEAMS wants to be SLACK....
Kristin Miltner commented
Great, glad to see our feedback matters. I don’t get it, Skype and Skype for Business already does this, doesn’t Microsoft own that tech? Slack lets you do this. I thought Teams was MS’s answer to Slack?
Jared Pickerell - Troy Public Schools commented
I do hope that the feature team will reconsider this! How are we supposed to migrate from Skype for Business to Teams when we loose a major feature like this? Not all business/people have Skype for Business (or Office 365/Teams) but many that don't still have consumer Skype accounts. Not gaining Skype (consumer) federation means losing contact with those business contacts (or having to resort to us using Skype for Business/Teams AND a consumer Skype account to communicate.
Henk Thomassen commented
Yep. Our Sales people keep showing me PPT decks to convince me that this feature will be there (and also do this with customers), but I am not sure if Microsoft will clearly announce when they withdraw something from the roadmap that was there earlier. Also, the question - what we should be able to tell our customers - is not just whether there will be any kind of integration/federation, but also what modalities will be supported (just presence/chat, or also audio/video; peer-to-peer only or also conferences). Public IM connectivity for Skype for Business has undergone a lengthy evolution process, where features have been added and removed over time. It may be too much to ask what exactly MS is planning for in the long run, but would be nice to know if there are plans at all.
Looks like it is declined (sadly) Suphatra's answer below is an old one but the question was why it no longer applies. For reference here is what mark said that she refereed to:
Mark Noble commented · March 14, 2017 22:22
Seems to integrate with SfB already... and SfB integrates with Skype. Interesting decision... maybe after they get the Federation issue worked out?
Henk Thomassen commented
If the status of this suggestion is not 'Declined', what status does it have? Is it Postponed, to be considered at a later stage?
Lachlan Macdoanld commented
Why is this Declined?
Lachlan Macdoanld commented
What happened to this statement....Hi everyone, it looks like this got put as “declined” — I actually have a best practice on my team to NEVER put anything as declined (you’ll see some older tickets have that, that was before my time, folks). So I’m sorry this got slipped through — its not a decline, for the very reason that Mark points out below.
Also special thanks to Andreas for seeing the activity on this closed item and bringing it to my attention.
And thank you to all of YOU for helping us makes Teams better!
Ewald M commented
Well we were waiting for a better Skype Consumer Integration into S4B (not only Peer2Peer , include Skype Consumer Clients in conferences) for ages... now MS wants to cut this off for Teams??? Really need this feature (federation wiht millions of skype consumer users) because its a differentiator from cisco spark...
Evgenii Badakh commented
We need this feature so much!
Michael Gorn commented
We really need this feature!!
[Deleted User] commented
This is not good! We need this!