Collapse/expand conversations (hide/show replies)
Users are asking for a few different things:
- Collapse/expend all button -- single click to collapse or expand all threads
- Admin setting for collapse/expand
- Button to re-collapse a thread once its been expanded (right now you have to navigate to another channel in order for the thread to re-collapse)
Please add more granular requests in the thread below.
Item 1 and 2 are Under Review.
Item 3 has been Completed.
I’ll keep you posted as I hear more on this request.
Louise Ricci commented
Get this done already. We have been moving to Teams this year and we've had numerous complaints about this. Please make this happen!
Mike Hodson commented
It's been 2 years since "1 and 2" were Under Review.
Where the **** is the option? 2 years is a long enough review.
Ian S commented
I would also like to turn Auto-collapsing off.
Please let users (or at least admins) set auto-expand everything by default!!!
NOBODY at my company like to have the conservations automatically collapsed
I don't belong to many Teams and the one I use the most is always hidden. There's more than enough white space to show it in, so why bother? The see more function should definitely be a see all button at the very least.
James Kennedy commented
We often miss requests from team mates because of this feature. Teams should not make communications harder.
Please let users choose if they want the reviled "see more" 'feature' enabled. Longer posts within organizations are not rare and are almost always contain vital information for teams, so to have to constantly expand these messages to see the full message is dreadful.
The ability to set it to auto-expand everything by default. I NEVER want to collapse a conversation, that is what the **** scroll wheel is for. You just scroll past the expanded conversation.
Mandeep Brar commented
the ability to set this per channel would be handy. For example, our org-wide General channel is primarily used for announcements, which we have at least daily and it needs to be expanded every single time. Compared to when they were done via email, you just opened the email and read it. Now it takes 3 clicks instead of 1.
No Bots Please commented
To pile on a bit, both collapsed conversations and channels are annoying as ****. I constantly have to click on them in order to figure out if I need to pay attention, and I am constantly missing conversations.
Yes, a really long conversation takes up a lot of space. For every one of these, I see a couple dozen with somewhere between 3-6 replies and I have to click on each and every one of them.
Teams shows promise, but the user interface makes it way too hard to do things that should be easy.
It is ridiculous the amount of mouse clicking I need to do with MS Teams. Collapse and expand is one of the cause. Most threads does not make any sense unless you see the prior conversations. I have to expand the conversations every time! It's also very easy to miss conversations...Please improve this experience!!!
Having the ability to collapse see all or expand see more which would impact all of the collapsed or expanded conversations would greatly improve effeciency.
To pile on to this, I've now overseen the move from slack to Teams at 2 companies. It has been mostly smooth in both and I like Teams. The biggest neg in both instances was that ambient conversation dropped off a cliff after the switch. Private convos still happen - the chat feature is great - but the threads have some kind of UX issue that really stalls conversation.
After watching the use a lot, I strongly suspect it's the amount of hidden content- specifically hidden channels and more importantly, hidden replies in a thread. I suspect it would be transformative for engagement if we had the option to change the default to never hide replies in a thread - or no threads from a channel, or just really any design solve that involves less content hiding because when it's hidden it's effectively dead from an engagement perspective.
Bob Loblaw commented
The "see more" link at the bottom of posts is way too small and easily missed! Especially if there's an image with the same color in the post. This is ridiculous that this is ongoing since 2016.
Drew Tyree commented
Can we get an update on this newer than Sept. 9 of 2 years ago?
Where are things at with Item 2? Would REALLY like to have the option to default to all threads expanded. This needs to be a priority.
Scott Wilkinson commented
This is a CRITICAL feature! It cannot be assumed that people are so addicted to Teams that they're watching it constantly. The reality is that many people only have time to tune into the Teams feed only every so often...and in the meantime a lot of stuff has accumulated. There MUST be an efficient way to see—AT A GLANCE—all the conversations that have been posted, say, in the last two days—without having to scroll endlessly.
I'd add that the "Activity" feed doesn't work for this—because it does not provide enough context at a glance to really know whether you should read or reply to something.
This is all part of bigger challenge: that we're just drowning in too much information. So finding ways to make greater amounts of information scannable and easier to process quickly is vital.
Number 2 is under review? You don't realise there are many complaints about this on various forums? This should be a per-user setting, not even an admin setting. Businesses are making mistakes because staff are missing crucial information in conversations because of the auto-collapsing feature. Seriously - let each user decide whether conversations should auto-collapse.
Another gripe - you scroll back up a conversation and you have to wait for the thread to re-load. Why? Why not just keep it in memory so I'm not constantly wasting time? Often the images won't reload at all.
Next, it is not practically possible to select a lengthy stretch of conversation to copy it out of Teams because of this constant reloading business. Argh.
Also, Why should downloading documents always go to the Downloads folder? Why not prompt me to choose a save location?
Teams is slick in many ways and shows good promise, but some very basic usability issues are left wanting.
When I go to an old threaded section, I see the "X replies from you and ..." After I click that to expand, that text changes to "Collapse All", can there be more buttons right next to this?
Several use cases for more buttons but this one came up today: several of the posts have "See More" on them. I have to go to each one and "See More" to all of them. Can there be a "Expand all" so that all the "See More"'s get expanded so I can read the whole thread? an "Un-See More" could be helpful too.
I'd like a "collapse most" button on a thread in addition to "collapse all". It would leave only the 1st and last messages visible. Collapse all leaves only the 1st.