Collapse/expand conversations (hide/show replies)

Users are asking for a few different things:

1. Collapse/expend all button -- single click to collapse or expand all threads
2. Admin setting for collapse/expand
3. Button to re-collapse a thread once its been expanded (right now you have to navigate to another channel in order for the thread to re-collapse)

Please add more granular requests in the thread below.

397 votes

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Carlos Carvallo shared this idea · Nov 2, 2016 · Flag idea as inappropriate… · Admin →

partially done ·

Warren responded · Sep 9, 2018

Item 1 and 2 are Under Review.

Item 3 has been Completed.

I’ll keep you posted as I hear more on this request.

-Warren

Show previous admin responses (8)

working on it ·

Warren responded · Aug 6, 2018

This item is still in the works. The work is still carrying on.

Individual status are:
1) Is in the works
2) Is still under review
3) Completed

-Warren

working on it ·

Warren responded · Jun 1, 2018

This item is still in the works. No ETA is available at this time.

Individual status are:
1) Is in the works
2) Is still under review
3) Completed

-Warren

working on it ·

Warren responded · Apr 24, 2018

This item is still being actively worked upon.

Unfortunately I don’t have any new information to share at the moment. But I will keep digging.

AS for each item the status are:
1) Is in the works
2) Is still under review
3) Completed

-Warren

working on it ·

Warren responded · Mar 5, 2018

This item is still being actively worked upon. No new details to share at this time, but I will keep you posted as I hear more.

1) Is in the works
2) Is still under review
3) Completed

-Warren

working on it ·

Warren responded · Feb 13, 2018

now exists and you can re-collapse threads after you have expanded it.

is still in the works. I don’t have a solid timeline but good progress is being made.

is under review.

Stay tuned for more information it becomes available.

-Warren

working on it ·

Warren responded · Jan 4, 2018

No big updates. #3 is still being worked upon. (Also some density improvements are being worked upon as well.)

working on it ·

Suphatra responded · Sep 29, 2017

Hi everyone,

I noticed a lot of confusion in this thread about exactly how our expand/collapse works. Here’s a quick explanation:

By default, messages are collapsed. When you click into a conversation, it expands. To get it to recollapse, you need to navigate to a different channel and then come back. When you come back, you’ll see the thread has been re-collapsed. Currently there are no Admin settings related to expand/collapse.

We saw your requests for more granular expand/collapse functions (see numbered bullet in the request above) and we’re working on #3 — giving you a button to re-collapse a thread once its been expanded.

I’ll let you know once its shipped. Until then, have a nice weekend. :-)

Cheers,
Suphatra

working on it ·

Suphatra responded · May 25, 2017

This is in progress, folks!

Suphatra

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Bob commented · March 18, 2019 8:02 AM · Flag as inappropriate

I never want to collapse anything in the chat, please give me a user setting to NEVER do it!
Paul Pearce commented · March 18, 2019 2:27 AM · Flag as inappropriate

Rather than a button to "expand/collapse all" just a user setting to default all to start expanded would be much more useful. I frequently have conversations where I have to click "See more" on nearly every message...

Also, the "See less"/"See more" buttons not taking up two lines worth of space would be nice, there's so much empty space elsewhere, why would you put it somewhere you could be displaying the message?
Bill commented · March 3, 2019 2:02 PM · Flag as inappropriate

Super keen on getting rid of all collapsing, I lose information all the time, I'm always expanding, such a waste of time and clicks. I would turn it off if I could.
Solarfinder commented · February 4, 2019 10:31 AM · Flag as inappropriate

Looking at this thread, it appears that it's been running for quite some time with very little traction. Any thoughts on how we can add a priority?

I definitely agree with a good number of posts from other users, where quite a bit of information is lost when I am unable to see the full conversation. I have several customers that leverage teams as an informational hub with O365 tenant communications and only seeing the initial email header doesn't allow for appropriate flow and communication with the various teams.

I find it interesting that there isn't an option to allow this feature. While I understand the overall load times improve when you do not pull every single object on the first few calls, however, an async process that is configurable, to allow people to configure the first 5, 10, or more conversations in expanded mode would be helpful.
Phil Burgard commented · January 28, 2019 11:32 AM · Flag as inappropriate

Warren's response states a "Button to re-collapse a thread once it has been expanded" Where is the button mentioned?

Note: Our business partners would like a feature/button to collapse ALL Threads and Posts within a given channel. Toggle show all and hide all threads in a channel is the expected result of this request.

Thank you.
Phil
Anonymous commented · January 23, 2019 6:15 AM · Flag as inappropriate

Missing out on a lot of content due to the collapsing
Keri DeAngelis commented · January 18, 2019 8:52 AM · Flag as inappropriate

Has anything come of this? I really need an expand all option.
Eric commented · January 17, 2019 11:06 AM · Flag as inappropriate

I find I'm missing a lot of conversations due to the collapsing. I want to be able to turn it off.
Erik Olsson commented · December 13, 2018 1:36 AM · Flag as inappropriate

The feature is more annoying than useful. I need to see all messages the collapse feature is annoyingly slow. I would think expand all as default, or remove collapse.
joe copp commented · December 11, 2018 12:48 PM · Flag as inappropriate

There should at least be configuration options for the collapsing of messages in a conversation - both for size of individual messages and for number of replies. Even just additional options to "always exand" single messages and "always expand" all replies to a conversation would be a big win.
Bryant commented · November 28, 2018 10:40 AM · Flag as inappropriate

Our team really thinks this will make a big difference in the way we work. A setting that will auto-expand all the threads by default would be great!
Dao commented · November 20, 2018 4:54 PM · Flag as inappropriate

Really need auto expand !!!
Michael commented · November 20, 2018 4:20 AM · Flag as inappropriate

Also need auto collapse of teams when switching between them as well.
zodiac commented · November 16, 2018 12:03 AM · Flag as inappropriate

Really need auto expand.
Craig Chiffers - blog.chiffers.com commented · November 12, 2018 4:51 PM · Flag as inappropriate

I definitely agree with item 1 - being able to collapse all threads would mean a lot less scrolling!
Vivek Kumar commented · October 26, 2018 1:52 AM · Flag as inappropriate

I have missed lot many message when this do auto hide and very small icon to see more. I think by default this should show all message and it's conversession.
A commented · October 19, 2018 5:50 AM · Flag as inappropriate

+1

"Please, for the love of productivity, don't auto-hide my content!"

Who in the first place though this was a good idea? Copy the concept of already proven to work software, then slowly improve on it. Reinventing is not possible for a chat application anymore.

It could have been a intended feature, but I have seen messages where only 1 or 2 pixels of the top line of the text is visible and that cannot be on purpose. This seems like a fixed-height quick fix which risk some content being missed.
Matthew Day commented · October 18, 2018 4:42 AM · Flag as inappropriate

Need Auto-Expand for 'see more' and 'Nx repiies from' along with 'Select All' for copy/paste as there seems to be no other way of migrating teams from one tenant to another.
Jonny Garrett commented · September 27, 2018 10:01 AM · Flag as inappropriate

Needs auto expand.
Steve Minar commented · September 26, 2018 4:59 PM · Flag as inappropriate

This is a hot button for our organization. We'd like:
Make the tenant default: autocollapse off
Allow: users to collapse and uncollapse as they please, remembering state
Provide: UI/UX to collapse all, uncollapse all

We find the autocollapse of Team channels and the autocollapse of threads to be a real nuisance. I can't tell you how many times I've personally missed important messages because of autocollapse and the easy-to-overlook "See more..." link.

I'd much rather have the data always visible and have to scroll more or manage the collapsed sections on my own.

Please, for the love of productivity, don't auto-hide my content!