Collapse/expand conversations (hide/show replies)
Users are asking for a few different things:
- Collapse/expend all button -- single click to collapse or expand all threads
- Admin setting for collapse/expand
- Button to re-collapse a thread once its been expanded (right now you have to navigate to another channel in order for the thread to re-collapse)
Please add more granular requests in the thread below.
Item 1 and 2 are Under Review.
Item 3 has been Completed.
I’ll keep you posted as I hear more on this request.
is this still under review?
Robert Mulsow commented
For #2 it would be great to have a management setting, how big should be the post "preview". I think currently it's collpased till 200 characters. Would be great to extend this through admin to 500 or so.
There needs to be an option to turn "off" the "auto-collapse". Currently in a Regulatory Inspection and we are using Teams and several message have been missed due to the auto collapse. We have also encountered this same issue in many Teams projects. It would almost be easier to go back to Skype or some other platform that did not do this. Irritating is putting it mildly.
Make that function available from Administrator so we can FINALLY TURN IT OFF for GODSAKE! Hiding message is STUPID.
Dunno who thought of hiding the message is a good idea. They clearly don't know how hard it is for regular user to actually notice there is a "see more". This kind of stupid stuff is the one that prevented our company fully utilizing Teams. All these stupid small annoying problem that discourage user to choose Teams as their communication and collaboration Tool.
As stated by many already. PLEASE add the option for users to choose whether to default collapse/expand threads across some/all channels. I moved my team across to Teams and all of them want to move back to Slack because of this. It seems this functionality was planned way back in 2017/18 - how has it not gone live?! Microsoft are literally losing users over this...
Martin Bornhold commented
If possible I would like to change requirement 2) from the original post into this direction:
User defined setting which controls the number of replies shown by default. Besides the plain number of replies, it should also allow to set it to something like "Show all unread replies, but at least N replies." Another interesting option might be to set it as a time range like "Show all replies within the last N hours."
Motivation is to allow users to see the "most recent" replies of a conversation by default, instead of having to click a button any time. For sure "most recent" is defined different by every person, therefore the setting should allow plain number of replies plus extra options like mentioned above.
David Golding-Ray commented
Collapsing/expanding the thread should be a user choice, but when you expand and then collapse again, it hides all replies, even the latest, it would be better to collapse all but the last reply.
Over two years and you are still thinking about it? Come on! Can't you see, based on all of the comments, that it was a really BAD idea to ALWAYS collapse conversations without offering the user any control? I would settle for a simple config option to turn auto-collapse OFF entirely. You are doing me no favors by collapsing long conversations or replies, in fact, you're making things more difficult for me. I NEED to see everything, always.
Steve Gauthier commented
I don't mind collapsing threads - But Each thread should at the very least be able to expand both itself and each of it's associated replies with a single click.
Also, individual reply's should never collapse with their own "see more/see less" options. Cluttering the UI, and hiding valuable information to save a few pixels is just all around bad form.
Collapse/Show thread is more than sufficient to provide a clean and usable threaded messaging interface.
Kristi Beattie commented
Hello?!?!?!???! Is anyone at Microsoft listening?? Why is the Auto collapse / auto- expand problem not addressed?
I naively pushed our studio to switch over to Teams from Slack. Holy ****, I had no idea Teams didn't have these options available to be selected by the User under Settings. Now that we are in the midst of a highly technical project with real time coordination occurring between multiple firms, we are losing messages because it is impossible to track them all, to see them all in any logical order. I feel like I'm in the movie, Memento every time I try to catch up on all of the correspondence.
Microsoft: No excuses. Fix this ASAP.
Thorsten Bauer commented
The user needs a button to collapse or expand all threads at once.
This makes it easier to visually capture content without activating it individually in each discussion
A user preference setting for expand/collapse would be great. Myself, I would use a default of 5 previous posts open so you can keep context to the last. The sooner this is fixed the better, this is one of the loudest compliants we hear.
How have you guys not fixed this yet? It is a huge problem with everyday user experience.
Robert Dawkins commented
A very awful experience! We use teams to investigate product and machine failures. Conversations tend to be long and down to lots of detail. Since all coversations are collapsed it is very easy to miss information other members are posting in different parts of the world in different time zones.
Conversations do not follow a chronological order making almot impossible to trace information nested in the threads. As a result communication fails, work is duplicated, unnecesary delays and more problems are created. As it is, the tool it is not fit for purpose. Please fix this ASAP
Louise Ricci commented
Get this done already. We have been moving to Teams this year and we've had numerous complaints about this. Please make this happen!
Mike Hodson commented
It's been 2 years since "1 and 2" were Under Review.
Where the **** is the option? 2 years is a long enough review.
Ian S commented
I would also like to turn Auto-collapsing off.
Please let users (or at least admins) set auto-expand everything by default!!!
NOBODY at my company like to have the conservations automatically collapsed
I don't belong to many Teams and the one I use the most is always hidden. There's more than enough white space to show it in, so why bother? The see more function should definitely be a see all button at the very least.
James Kennedy commented
We often miss requests from team mates because of this feature. Teams should not make communications harder.