Collapse/expand conversations (hide/show replies)
Users are asking for a few different things:
- Collapse/expend all button -- single click to collapse or expand all threads
- Admin setting for collapse/expand
- Button to re-collapse a thread once its been expanded (right now you have to navigate to another channel in order for the thread to re-collapse)
Please add more granular requests in the thread below.
Item 1 and 2 are Under Review.
Item 3 has been Completed.
I’ll keep you posted as I hear more on this request.
Bob Loblaw commented
The "see more" link at the bottom of posts is way too small and easily missed! Especially if there's an image with the same color in the post. This is ridiculous that this is ongoing since 2016.
Drew Tyree commented
Can we get an update on this newer than Sept. 9 of 2 years ago?
Where are things at with Item 2? Would REALLY like to have the option to default to all threads expanded. This needs to be a priority.
Scott Wilkinson commented
This is a CRITICAL feature! It cannot be assumed that people are so addicted to Teams that they're watching it constantly. The reality is that many people only have time to tune into the Teams feed only every so often...and in the meantime a lot of stuff has accumulated. There MUST be an efficient way to see—AT A GLANCE—all the conversations that have been posted, say, in the last two days—without having to scroll endlessly.
I'd add that the "Activity" feed doesn't work for this—because it does not provide enough context at a glance to really know whether you should read or reply to something.
This is all part of bigger challenge: that we're just drowning in too much information. So finding ways to make greater amounts of information scannable and easier to process quickly is vital.
Number 2 is under review? You don't realise there are many complaints about this on various forums? This should be a per-user setting, not even an admin setting. Businesses are making mistakes because staff are missing crucial information in conversations because of the auto-collapsing feature. Seriously - let each user decide whether conversations should auto-collapse.
Another gripe - you scroll back up a conversation and you have to wait for the thread to re-load. Why? Why not just keep it in memory so I'm not constantly wasting time? Often the images won't reload at all.
Next, it is not practically possible to select a lengthy stretch of conversation to copy it out of Teams because of this constant reloading business. Argh.
Also, Why should downloading documents always go to the Downloads folder? Why not prompt me to choose a save location?
Teams is slick in many ways and shows good promise, but some very basic usability issues are left wanting.
When I go to an old threaded section, I see the "X replies from you and ..." After I click that to expand, that text changes to "Collapse All", can there be more buttons right next to this?
Several use cases for more buttons but this one came up today: several of the posts have "See More" on them. I have to go to each one and "See More" to all of them. Can there be a "Expand all" so that all the "See More"'s get expanded so I can read the whole thread? an "Un-See More" could be helpful too.
I'd like a "collapse most" button on a thread in addition to "collapse all". It would leave only the 1st and last messages visible. Collapse all leaves only the 1st.
+1 from education sector
We have a requirement to be able to keep messages in chronological order for important business processes like incident and release management. To bypass the native "thread jumping" behavior that exists in MS Teams, we're implementing channels with moderator settings turned on so these types of conversations are required to take place in a single thread instead of both in threads and with new top-level posts from all members.
So, our threads will get long. One side effect of this model we discovered today while testing, is that there is not currently a way to fully expand a long thread. It's very common for outside parties to join a threaded conversation hours and sometimes even days after it's begun. In order for them to read/skim through the thread, the MS Teams desktop client forces them to click a "show more" link many times. This user experience would be greatly improved by an "expand all" button.
Further, in the course of an incident or a software release, it's also very common for people to have to leave the thread to answer questions from their boss or direct messages from a teammate. I will give you bonus points if you preserve the channel state for the user such that the focus of the channel, thread, group chat, whatever is in the same place as it was previously. You'll get double bonus points if you turn these into user preference settings instead of global changes.
Roberto Jr commented
Nathaniel Gates commented
I'd like to be able to collapse (more compactly) an who thread/topic whatever you call messages in the right pain. There are topics I don't care about, and I don't care about the first or last message in that thread, an icon in the upper right to quickly collapse it would be cool, and compact it to just the title. or the first line of text.
Teams is stupid. If I'm replying to the last posted comment, it sometimes ends up 7 or 8 replies up, depending on these stupid collapsed conversations. I hate this. It's like the Gmail feature that shows all emails as conversations instead of individual posts. Same thing only you can't turn it off. I have impromptu team groupings on the Chat tab that work much better. Wish I could get the Teams tab to work same way. I should always be able to see every posting strictly in chronological order.
It would be user-friendly for you have options (collapse / always show the chat list on left side) for users.
this is way to complicate to do the chat text.
try to make it more easy to use please?
Conversations are so hard to use in teams :( When you collapse one and it takes you to a different place in the list. A collapse all option would really help,
This is such an old request with no followup. Now in covid-19 and students and business employees cannot see thread responses.
please do all 3!!
Please, please remove this auto-collapse.
I realise that I am trying to use this for a real purpose, when it was designed to be for some frivolous group chat, rather than getting work done.
As a teacher we cannot set a piece of work, without it being auto-collapsed. (The students want the material in the general text - not in assignments)
Needless to say the students - genuinely, say - but we did not see it!
Please, please do 1 and 2!