Hide the reply button under every message
The "reply" button is WAY too large under each message. I recommend either making the button just a smaller icon and off to the side of a message, or only showing it on hover.
Hate to be the bearer of bad news. This item has been declined. There will be no work to hide or remove the reply button.
As many people have commented, a big ask is to help improve how people distinguish between giving a reply and starting a new message.
For that the focus will be on this item. “Better visual delineation between `Reply` and `Start a new conversation`”
205 commentsComments are closed
Jacob Andersson commented
As many others have commented users too often do it wrong and start a new conversation rather than replying to the existing one. So the change should be made with that in mind.
IMHO should it be more obvious to an end user to click "Reply" than "Start..."
Val Mushinskiy commented
Complete waste of space. MS needs to really rethink how they are structuring the interface and are using the available space
Anthony G commented
I agree with to not to eliminate this button completely, but to minimize it.
Seeing the current "Working On It" status to minimize the "reply" button is upsetting.
It's extremely evident that users are still using the "new conversation" field to reply and making this "reply" button even more inconspicious is going to lead to more and more people screwing up the threaded chat.
If the reply button is going to be made smaller then it MUST be in conjunction with a change to how threaded conversations are started. Without making "Start a new conversation" a button of some sort - users will turn this threaded convo view into a giant messy chat room with no organization.
David McMinn commented
I agree with Martin C, people at our company are constantly starting new threads instead of replying. Making the reply button smaller I would imagine is going to make that even worse. Maybe some more clear outlining around a thread and a text input instead of a reply button, with maybe the main "new thread" input moved to the top of the screen?
Martin C commented
I support this idea, but I am constantly amazed at the number of people who can't use the Reply button and post a new message thinking it's a reply, even though we tell them each time. Some signposting would be good, even if you make the button smaller
Alfred Tam commented
Making the Reply button less conspicuous is definitely the way to go
Phillip Adams commented
In my experience, reply SHOULD be default response as opposed to starting new conversation, however this is not the case in Teams currently. I'd rather see a text entry field in place of the reply button.
Streamlining the reply button so those who want to use a room as a single chat session as opposed to multiple threads would be fantastic. I believe this is the one issue keeping us from switching from Slack.
c b commented
And another thing, relating to replying. With Slack you basically end up with the cursor in the area to type. With MS Teams, you always have to make sure to click in that stupid reply area, (and of course in the right one).. that gets annoying.. tied together with the requirement to always hit a button to see the newest messages.
c b commented
Replying to what Craig wrote... Slack now has threaded conversations, and I think their approach is cleaner than what MS did. The thread actually shows up on the side, and only visible for the user when they click on it. And each posted message has the option to leave it just within the thread, or also make it broadcast into the channel. The MS Teams way of doing it is just too much and confusion for our users.
Craig Burtenshaw commented
After reading all the comments, please please do not get rid of threaded conversations. this feature is why we are using MS Teams instead of #slack. We don't want to have one amorphous conversation. We need threaded subjects/conversations in each channel.
When you have 50+ people in a channel it just doesn't work as one long stream.
What MS teams is trying to do here is great and is what sets it apart from #Slack
It's just a terrible UI and users don't understand intuitively how its supposed to work and you're supposed to use it
Craig Burtenshaw commented
I agree with others that it's to the contrary. In my experience with a team of over 50+ users too many people start intuitively typing in the new conversation box as a reply because they are used to Skype. Not one user has correctly hit reply to a conversation. So we have a stream of random new conversations.
I think the start a new conversation needs to be removed and replaced as a button. and then users only see reply under each conversation as their primary option
In the contrary, that botton helps stay your conversation as focused as possible
Mark Moore commented
Another +1 Jennifer B - Exact same issue, peopl,e not using reply to stay in same conversation because its not prominent enough!
Scott Francis commented
+1 Jennifer B - too many people intuitively start typing away in the bottom text field, thinking they are replying, only to create a new thread.
Everyone I talk to about this never realized that they could click on the little word "reply" to continue with the thread.
I would suggest removing the step <click-reply-to-open-a-text-field>, and just leave a blank text field under each thread (with the word 'reply' in the text field, as it is today (after you click 'Reply')).
I actually like the reply button in Teams better than Slack, maybe add the ability to disable reply on specific channels though.
I would put the reply button next to the "Save this message" and "Like this message", and be invisible too
Jennifer B commented
Hoping that whatever the change is on this, it doesn't make Reply too obscure. It has been a learning curve for many of our users to break the habit of opening a new thread for every post they make. If the Reply button was obscure, I fear this would be a harder habit to break.
"Reply" button wasted too much visual end-state. Keyboard short works perfectly in this case. It is interesting why use "C" as the short cut to "reply". Why not "R" or "Ctrl + R" so that it is consistent across MS product like outlook etc