Ability to pin message/files/articles shared within a channel.
Guys, please add pinned items for channels. We often pin important articles/messages/files so that the whole team can see it. Very important!
Thank you for your feedback! We are updating this as “Partialy Done” as our first step to solving for pinned posts has been released! Pinned posts allows users from a team to pin a message for everyone in the channel to be able to easily reference. While any message can be pinnable, we expect our users to use this feature to pin information like channel guidelines or important announcements. We know this doesn’t solve all pinning scenarios, and that there is still a need to make this easier for users to find, especially within the message list. We will share another update as soon as it is available.
To learn more about showing channel info in Teams, please visit https://support.microsoft.com/office/show-channel-info-in-teams-61c3319d-a2c0-4b60-99b9-3226b9e248f9.
This is basically useless. Consider a support channel where users are coming in and asking about an ongoing incident. The chance of them seeing the pinned post in the channel info is nearly zero. For this use case, pinning does nothing.
"Partially" in the loosest definition of the word. Allow us to bookmark anything. I have a folder under files in a team that I would like to have bookmarked in the left panel area because I access it multiple times a day. It took y'all over 4 years to let us pin things and it doesn't even work. Pathetic.
I pinned a post and couldn't for the life of me figure out where it actually pinned too... eventually I googled it and saw you have to click on the info button and scroll to the bottom... that is NOT intuitive at all, and none of my users will find that. I expect pinned posts would show at the top/bottom/somewhere you can see without having to click into a tiny icon.
Marci Bodnar commented
This is a great function but WHY at the bottom of the info button??? There should be some flag or indicator that there IS a pinned post and not have to SCROLL through members to see it. PLEASE improve this.
“Pinning a post should 'stick' it at the top of a channel so it is the first post anyone sees when they come to that channel. Having to search for a pinned post defeats the purpose of pinning it. Those pinned announcement should stay put until unpinned.”
Agree 100%. Partially done, poorly.
It wouldnt be necessary to make them visible, a green bar at the top, that is notifying users that there ARE pinned messages would already be a start to make them aware. As others already posted, the pinning of messages the way it is at the moment is totally missing its goal: Making users aware of important, already announced information. There is no indication to a user, if and especially where those pinned messages are, funnily exactly the novice users (new colleagues for example) would really really benefit from such a visual indication. Adding to that it would improve the overall benefit of teams: Collaboration and ease of communication. Instead of new users asking the usual "where do i find this..." they would find for each topic a pinned message and could therefor find their way easier, channels get less cluttered with spam and the acceptance and ease of use for teams would highly benefit from such a small improvement.
Please continue to work on it, its a much wanted feature!
Timmothy's comment summarizes the ask really well. +1
Timmothy Frink commented
I'm glad you are continuing to work on this, as the current implementation is...less than ideal. So it is clear, when users ask to pin a conversation, or have a sticky thread, they want it to stay in the channel and be always visible (generally at the top).
An example: I have a pinned thread that tells people to read instructions on a specific tab in the channel. This is necessary, because despite years of use, many people still don't grasp the concept of channel tabs. Hiding my pinned thread in the info section serves no purpose, because the people who need to see the pinned post don't even know the info section exists.
Should be able to pin it just for me.
There are about 15 people in a group chat and only some information if for me. I'd like to pin it so that only I see it in my pinned messages.
It would even be better if I could highlight it to be able to easily find. Both on my PC and my phone.
Donnie Casiles commented
Please do the same with group chats not just on teams/channel. Should also have a pin comment on GC's
Pinning a post should 'stick' it at the top of a channel so it is the first post anyone sees when they come to that channel. Having to search for a pinned post defeats the purpose of pinning it. Those pinned announcement should stay put until unpinned.
Unless I'm missing something, pinning the post only saves the post to the hidden-by-default info sidebar and puts a little green icon on it. That hardly serves the purpose of pinning a post.
It is unbelievable how difficult such an easy option is for a company like MS. Same with full screen option during the meetings/screen sharing sessions.
I really wish to all people deciding on "what should we duck up this time" in teams to meet exactly the same people in their lives, i.e. in the restaurant, I wish that cook will be as good as you at your work.
Same for the mechanic, hydraulician, cashier and every other person there. Just taste your own meal.
Roger Taylor commented
Whats the status of this - needs fixing - I constantly run into issues like this with Teams. Things that should be obvious but for some reason Microsoft have just not thought about. Very frustrating piece of software.
The current solution achieves nothing because unless you click on the channel "i" symbol to open the about data for the channel, pinned posts are invisible,
Would like to rearrange the order of tabs in a Teams channel. I'm surprised that this isn't an option already.
dusty h. commented
Just like others have stated.. a Pinned post needs to be in the members faces. Noticeable every time they are in that channel until the post is unpinned. Right now this function is quite useless. Would like to see that this becomes a higher priority with many business teams working remotely with a high probability of continuing to stay remote. As a manager of a production group I need to be able to post a message that is pinned to the top of the chat channel to ensure that the post doesn't get lost and my team who works different hours of the day don't miss important action items.
It would be better to have pinned posts at the top of the Info panel or be able to rearrange the items in the info. Depending on number of members and activity, pinned posts are displayed all the way down the panel :-(
Noah Gent commented
This is a disappointing first step, but at least it's a first step. I would like pins to appear at the top of a channel or chat and stay there until unpinned.
Discord and Slack have more visible and easier pins. I hope this improves soon!