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Use shifts to allocate roles and responsibility - i.e allocate an alias
All the specification of a role/responsibility for each shift that can then be use to identify or @ a user.
For example lets say I assigned an on-call shift '8pm-8am as 1st floor on-call' then I gain the alias @first-floor-on-call for the duration of the shift so someone can @GeorgeHarvey or @first-floor-on-call, both will come to me, except when my shift ends @first-floor-on-call is then forwarded to the next user, and they can see any outstanding tasks/messages due for @first-floor-on-call6 votesThanks for the feedback. My name is Amir and I am a product manager in the Shifts team. Can you please explain a bit more about this scenario? I am trying to understand what is applicable for the Shifts app vs. general group/1:1/channel chat. Thank you!
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