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Delete call history
We should be able to delete call history to keep the UI clean and usable.
1,265 votesThis feature remains on the backlog.
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Basic reports and call lists for queues and AA
Teams needs an overview, reports, log about the usage of call queues with some basic features like number of calls answered, missed, average waiting time.
Also a list of answered and missed calls.I have some small businesses who use or want to use Teams as their primary phone system and need AA/Call Queues for some very basic form of "customer service line" (although that term might overstate what they need) and they want to see missed calls so they can return the call.
626 votesThank you for your votes and comments. This item is now on the backlog. We’ll update when we have more details to share.
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Teams places current Call on hold when screen sharing
I call my colleagues using the "Calls" tab in Teams. I am calling their desk phone, which is a land line. Each colleague of mine has their own direct land line number. I use Teams Calls to speak with them. I then wish to share my screen with them, so I find them on the Chat tab, and initiate a screen-share. This immediately places my Teams Call on hold. This is clearly by design, and it is a flaw. We need to be able to share our screens regardless of any other Teams activity. Skype for Business did this flawlessly.…
469 votesThis feature is on the backlog. We’ll update when we have more details to share.
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Switch active call to Mobile phone
Our customer should have a function to switch an active call from the computer teams client to a mobile team client.
for example:
You answer a call at the PC/teamsclient and want to leave your desk and continue the call with your mobile phone/Teamsclient.Normal call forwarding is not really useful in this case. It would be nice if there was something like a "Switch-Button".
417 votes -
Show if call forwarded or from a call group in call history / missed calls
If an incoming call is being forwarded from another user or is being forwarded as part of a call pickup group, this is displayed in the popup call notification, however it is not displayed in the users call history. The calls just show as a missed call.
This is causing confusion for users as they see these forwarded/call group calls as missed calls and then try to return the call.
An additional column or a different 'Type' for these calls would resolve this issue.
407 votesThis feature is on the backlog. We will update when we have more details to share.
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Include call history in chat
Am I the only one finding it painfull that the chat history DOES NOT include call logs?
I want to be able to reconstruct to whom I talked how long. As a workaround I started to use Skype again or quit the Teams calls and call back the people by phone.
In Skype this feature helped me a lot when I tried to reconstruct to whom i spoke on days where things became crowded.
Please implement that feature asap!
331 votesThis work item is on the backlog.
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