Teams needs an overview, reports, log about the usage of call queues with some basic features like number of calls answered, missed, average waiting time.
Also a list of answered and missed calls.
I have some small businesses who use or want to use Teams as their primary phone system and need AA/Call Queues for some very basic form of "customer service line" (although that term might overstate what they need) and they want to see missed calls so they can return the call.954 votes
Thank you for your feedback, the team still has this item under review to add more data and enhancements, and are taking your votes adn comments into account.
Please visit https://docs.microsoft.com/microsoftteams/cqd-teams-aa-cq-historical-report to see if this helps in obtaining data around Auto Attendant and Call Queue. We will share an update as soon as one is available.
Incoming calls to a call queue should show the caller id of the person calling. It only shows the name of the call queue in Teams.346 votes
For the scenarios in this item and in comments, please make sure that your admin updates the firmware for your device.
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