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Hi there, you’ve reached the user feedback site for Microsoft Teams. It’s managed by our Customer Advocacy Team inside Microsoft Teams Engineering led by Karuana Gatimu. Our entire team believes in representing your needs inside our engineering group and we appreciate the time you take to share them with us. Rest assured that a large team of dedicated people read and discuss your feedback!

Here’s how to get your voice heard:

1 — VOTE for existing ideas (this will also subscribe you to the idea’s status updates)
2 — SUBMIT new ideas (any duplicates are merged together)
3 — RATE the product by clicking the little orange star on this page. This helps us understand our overall standing with users. It will collect your rating every six weeks.
4 — COMMENT in ideas’ threads, which we check regularly

For official product and feature updates we recommend three things:

Stay tuned here: We update our work items monthly
Read our Blog: Official announcements come from our blog at https://aka.ms/TeamsBlog
Review the Roadmap: Our upcoming features can be seen within the Microsoft 365 roadmap site at https://aka.ms/M365Roadmap

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  1. Audio call recording in Teams

    How about recording an audio call when initiating a Teams call, similar to how Skype for Business does ?

    391 votes
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    68 comments  ·  Calling  ·  Flag idea as inappropriate…  ·  Admin →

    Thanks for your feedback. Two updates on this:
    1) Audio 1:1 call recording feature is on the backlog. We’ll update when we have more details to share.

    2) Compliance recording is being worked on, partnering with 3rd party providers. Please see the posting below:

    https://www.microsoft.com/en-us/microsoft-365/blog/2019/07/11/microsoft-teams-reaches-13-million-daily-active-users-introduces-4-new-ways-for-teams-to-work-better-together/

  2. Transfer to voicemail option

    In Skype for Business and most other phone systems, you can select to transfer a caller directly to voicemail (receptionists use this all the time). Teams does not have this option. It is very important for folks to not transfer to a ring-ring-ring experience if they simply need to leave a voicemail.

    316 votes
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    60 comments  ·  Calling  ·  Flag idea as inappropriate…  ·  Admin →

    Thanks for your feedback. The transfer to voicemail option is currently in testing and will be released soon.

    Note: Direct calls to a users voicemail is a separate feature which is planned. We’ll update when we have more details to share on this one.

    Thanks.

  3. PSTN Reverse Number Lookup (show username from Address book not PSTN number) in Teams Toast and Call History

    When a PSTN user calls you on Microsoft Teams, if the number is in the address book I would like to be presented with the users name on the toast, not just the PSTN number. The same for call history or anywhere else a PSTN number appears in the client

    284 votes
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    23 comments  ·  Calling  ·  Flag idea as inappropriate…  ·  Admin →
  4. Support device call controls

    Support call controls for popular 3rd party headsets (handup, mute) like Plantronics 740-M or Jabra.

    263 votes
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    36 comments  ·  Calling  ·  Flag idea as inappropriate…  ·  Admin →
  5. Busy Options (Busy on Busy or Voicemail on Busy)

    Provide a functionalitiy similar to the one is SfB Server.

    Busy on Busy - Incoming calls will be rejected with a busy signal if the user is busy.

    Voicemail on Busy - Incoming calls will be forwarded to voice mail if the user is busy.

    220 votes
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    24 comments  ·  Calling  ·  Flag idea as inappropriate…  ·  Admin →
  6. Include call history in chat

    Am I the only one finding it painfull that the chat history DOES NOT include call logs?

    I want to be able to reconstruct to whom I talked how long. As a workaround I started to use Skype again or quit the Teams calls and call back the people by phone.

    In Skype this feature helped me a lot when I tried to reconstruct to whom i spoke on days where things became crowded.

    Please implement that feature asap!

    185 votes
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    25 comments  ·  Calling  ·  Flag idea as inappropriate…  ·  Admin →
  7. Bluetooth support in Android

    BT does not work on Android.

    127 votes
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    39 comments  ·  Calling  ·  Flag idea as inappropriate…  ·  Admin →
  8. Add Hold Music for the caller to hear when doing a consult than transfer.

    Add Hold Music for the caller to hear when doing a consult than transfer.

    116 votes
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    16 comments  ·  Calling  ·  Flag idea as inappropriate…  ·  Admin →
  9. Delete call history

    We should be able to delete call history to keep the UI clean and usable.

    101 votes
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    23 comments  ·  Calling  ·  Flag idea as inappropriate…  ·  Admin →
  10. No volume control

    All of us who are starting to use teams are facing the same issue...there is no way to control the volume on the teams calls

    89 votes
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    21 comments  ·  Calling  ·  Flag idea as inappropriate…  ·  Admin →
  11. Teams doesn't recognise new audio devices being plugged in

    There is a bug that USB headsets are not recognised if they are plugged in after Teams has started. The list of audio devices doesn't change even once the OS has recognised the headset and it is working, so there is no audio in a call. The only way to get Teams to recognise it and work with it is to quit out and restart the program, then it works fine.

    89 votes
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    37 comments  ·  Calling  ·  Flag idea as inappropriate…  ·  Admin →
  12. Show if call forwarded or from a call group in call history / missed calls

    If an incoming call is being forwarded from another user or is being forwarded as part of a call pickup group, this is displayed in the popup call notification, however it is not displayed in the users call history. The calls just show as a missed call.

    This is causing confusion for users as they see these forwarded/call group calls as missed calls and then try to return the call.

    An additional column or a different 'Type' for these calls would resolve this issue.

    76 votes
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    6 comments  ·  Calling  ·  Flag idea as inappropriate…  ·  Admin →
  13. Group Voicemail

    We have a number of teams that use a group phone number, and hence would like to have a group voicemail box so that anyone in the group can access the voicemail

    71 votes
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    7 comments  ·  Calling  ·  Flag idea as inappropriate…  ·  Admin →
  14. Support for existing Skype-Compatible wireless headset devices (Jabra, Sennheiser, etc.)

    Make Teams compatible with wireless headsets (USB or Bluetooth) that are able to be used with Skype.

    70 votes
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    10 comments  ·  Calling  ·  Flag idea as inappropriate…  ·  Admin →
  15. 70 votes
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    2 comments  ·  Calling  ·  Flag idea as inappropriate…  ·  Admin →
  16. Ability to zero out of voicemail to operator

    When a incoming call goes to voicemail, we would like to see the ability for the caller to press zero (0) and get the operator.

    63 votes
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    5 comments  ·  Calling  ·  Flag idea as inappropriate…  ·  Admin →
  17. While in a call, add another person to the call

    Reopening previous UserVoice post per request of MS Support:
    https://microsoftteams.uservoice.com/forums/555103-public/suggestions/16952083-while-in-a-call-add-another-person-to-the-call

    "While in a call, you should be able to add another person (or more than one) to the call, to instantly create a group call. Similar as in Skype by clicking the "+" button."

    This is NOT completed - this feature, as well as various other features (such as Delegate Call-As) are not available in PSTN calling/Calls tab, only Teams-to-Teams calling (via the Chat tab).

    These features have been marked as completed in the UserVoice as well as the roadmap but that is not correct.

    62 votes
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    7 comments  ·  Calling  ·  Flag idea as inappropriate…  ·  Admin →
  18. Doesn't show Audio Call start, stop, and duration on Chat

    For some reason Audio Calls stopped recording the start and stop times, as well as duration of the Audio Call, on the Chat window. There is no record whatsoever that we switched to Audio. I still run Windows 8, so maybe it's because you're trying to pull the plug on Windows 8? :)

    58 votes
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    26 comments  ·  Calling  ·  Flag idea as inappropriate…  ·  Admin →
    needs your feedback  ·  Warren responded

    Thank you for the feedback.

    Would you also be able to provide comments clarifying if this is Call History or Chat?

    Thank you very much!
    -Warren

  19. Call Queue Opt In/Out Based on Status

    If my calendar says I'm in a meeting, or if I'm away, etc, Teams changes my status accordingly. This should also change my call queue status.

    If my status is Busy, Away, DnD, I should be automatically taken out of any or all of the call queues I'm a part of.

    Ideally this should be a per-queue setup option. Along with giving call queue agents the ability to opt in/out, there should also be an option for status-based opt in/out.

    57 votes
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    7 comments  ·  Calling  ·  Flag idea as inappropriate…  ·  Admin →
  20. Voicemail for Teams Calling & Call Queues

    We have some Auto Attendant and Call Queues set up, when the time is 'out of hours' and a call comes in or if all users are busy and unable to answer a call it should go to voicemail posting the message transcript and audio file in the Team / group linked to the call queue.

    56 votes
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    6 comments  ·  Calling  ·  Flag idea as inappropriate…  ·  Admin →
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