Incoming calls take over the entire screen of the current phone call on Teams desk phones. You can hit dismiss, but then it doesn’t take you directly back to your call screen. So if you were in the middle of transferring someone, or were on an automated call and need to “press 2”, it’s a major delay to get back to the current call screen. This doesn't happen if the incoming call is for a call group member, these calls appear as a banner on the top of the call screen without hijacking the entire call screen. All the incoming calls should show as banner notifications while already on a call.

Hi Microsoft Teams

I am an experienced telephony engineer with over 25 years in the PBX / UC (Avaya) arena.

It seems to me that there is a massive space in the market for Microsoft to allow businesses to migrate to teams as a phone system and utilise the platform as their primary voice delivery system (either via direct routing or call plans). I am seeing more and more companies moving away from traditional PBX providers to adopt a more unified communications platform such as Teams.

That being the case there is also still a massive requirement (in my experience) for many users to retain an office hard phone on their desk so they can be part of call groups, have pick up buttons and visual display buttons for group members and speakerphone functionality etc..(separate from their PC/tablet/Mobile device)

A lot of users still want the appearance of a traditional PBX, ie. a separate desk phone. but have it tied to their Teams account, so that they can operate more dynamically

There are Teams compatible SIP handsets listed on the Microsoft website, (Polycom, Yealink, Audiocode, etc..) and as far as I can see these handsets are effectively dial pads with a good display for the in built Teams app that an account can sign in to.

What is missing however and I think would be a great idea and also open up a large market for Microsoft to make migrations from traditional PBX system a lot easier for companies. Is the ability to bring across 'ANY' SIP hard phone model to be used as a voice media path. Feature funtionality would still be retained on the Teams app (PC/Tablet Device)

So imagine there is a company with 2000 x Avaya 9608SIP handsets and they are looking to migrate away from Avaya to Teams.
Most back office users are happy to adopt Teams with a USB/Bluetooth headset on their PC/Mobile app but there is also a large number of users who belong to group departments (not call centre), they prefer to have hard phones on their desk and work dynamically, they need to be able to have access to a desk phone instantly, so they can just walk up and dial, the company also have a number of shared areas and small meeting rooms that need basic walk up and dial only hard phones (not nescessarily with a display to login teams).

It will save the company a lot of money if they are able to re-use a lot of their SIP hardphones from the traditional PBX system.

The market is already flooded with SIP (a now universal protocol) handsets. I belive Microsoft would do well to allow these various SIP models of handset (with just a walk up and dial feature) to connect to teams as a SIP voice (only) endpoint that is permanently logged in or set as a hotdesk. On the PC app, users could simply direct thier voice media these hard phone (should they want to) as an option in thier settings, all the directory features etc.. would remain on the PC app but the voice media path could be delivered to the SIP hard phone. or the SIP phone just sits there in a reception/elevator area permanantly logged in as a simple voice handset, nothing else.

I know there is a requirement for this kind of functionality and it does not take away the need for a more robust SIP hardphone such as those already listed as compatible on the Microsoft website

Many thanks

Mr Tom Mulloy

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