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Hi there, you’ve reached the user feedback site for Microsoft Teams. It’s managed by our Customer Advocacy Team inside Microsoft Teams Engineering led by Karuana Gatimu. Our entire team believes in representing your needs inside our engineering group and we appreciate the time you take to share them with us. Rest assured that a large team of dedicated people read and discuss your feedback!

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  1. call queues - Prompt to accept queue call.

    As an Admin you should be able to disable the confirm accept call prompt for queue calls. Let me provide an example so that the request is clear:
    Customer calls call queue
    Call queue rings user
    User answers the phone
    Teams then ask the user to press one to accept the call.

    That is the prompt that as a Teams Admin (Voice Admin), however, the rights get setup, you should be able to disable.

    1 vote
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    1 comment  ·  IP Phones  ·  Flag idea as inappropriate…  ·  Admin →
  2. Smoother integration of MS Teams with Polycom Desk Phone

    I have a Polycom VVX 201 desk phone. Currently, to integrate with MS Teams, I enter my user credentials directly into the Polycom desk phone:

    username myOffice365Email
    domain office.com
    email myOffice365Email
    pwd

    When anyone phones my MS Teams phone number, both my iPhone 7 rings as well as the Polycom Desk phone.

    NEW IDEA: using the the MS Teams app on my desktop PC, setup Polycom Desk Phone. This way, all of my devices ring simultaneously when external person rings my MS Teams phone number

    1 vote
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    0 comments  ·  IP Phones  ·  Flag idea as inappropriate…  ·  Admin →
  3. Reduce latency in phone calls.

    There is a time lag between transmission and reception (sometimes as much as 0.5s). This is a problem for a real-time voice conversation.

    Reduce time to less than 0.1s

    1 vote
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    0 comments  ·  IP Phones  ·  Flag idea as inappropriate…  ·  Admin →
  4. Assigning a Primary Device

    There doesn't seem to be a way for you to choose a primary device. Currently it seems phone calls will come through to my mobile rather than my desktop Teams even when I am using it and my phone is locked. There should be a way to assign Desktop Teams as the primary for calls rather than mobile.

    1 vote
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    0 comments  ·  IP Phones  ·  Flag idea as inappropriate…  ·  Admin →
  5. Let the user suppress the phone number for outgoing calls

    It is confusing for external people if I call them with unknown numbers. In order to test calling functionality, it should be able to suppress the outgoing number. It's better to show no number than a number, that won't exist anymore when we finished testing. The formerly called person would be confused when he uses the number to call back.

    1 vote
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    0 comments  ·  IP Phones  ·  Flag idea as inappropriate…  ·  Admin →
  6. Support for expansion modules / sidecars on desk phones

    I noticed that a few phone manufacturers now support Teams on desk phones - such as the Yealink T56A, what it doesn't support is the expansion modules that are extremely useful for receptionist. Skype for Business supported the Yealink T48G and the EXP40 expansion module. The T56A supports the EXP50 module but Teams doesn't support the module, only the desk phone itself.

    1 vote
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    0 comments  ·  IP Phones  ·  Flag idea as inappropriate…  ·  Admin →
  7. Allow incoming / outgoing calls + enable keypad functionality

    Our Teams set-up doesn't include a keypad to make outgoing calls. This is problematic. If we are losing Skype, we need to be able to use Teams to receive incoming calls and make outgoing calls.

    1 vote
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    0 comments  ·  IP Phones  ·  Flag idea as inappropriate…  ·  Admin →
  8. Audio Device Settings

    Hello, I really stuggle to toggle between audio devices using teams as it doesn't seem to automatically use the audio device chosen on the PC and I can't seem to be able to change this directly from teams.

    2 votes
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    1 comment  ·  IP Phones  ·  Flag idea as inappropriate…  ·  Admin →
  9. Automatically assign teams device policy

    Automatically assign teams device policy to new teams devices.

    2 votes
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    0 comments  ·  IP Phones  ·  Flag idea as inappropriate…  ·  Admin →
  10. Access to personal outlook contacts from IP Phone (Yealink T55A, T56A, T58A)

    When using an IP Phone like Yealink T55A, T56A or T58A teams edition you are able to access your global address book but you can't access your personal contact from outlook.

    2 votes
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    0 comments  ·  IP Phones  ·  Flag idea as inappropriate…  ·  Admin →
  11. Need provisioning in Teams to replicate employee ID from AD

    In SFB we have a column in contact card which shows employee ID's. same is not available in Microsoft Teams.

    1 vote
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    0 comments  ·  IP Phones  ·  Flag idea as inappropriate…  ·  Admin →
  12. Let incoming calls ring on both head set and speakers

    I keep missing calls because it is uncomfortable to wear the head set 8 + hrs a day and I want the privacy of talking over a head set.. So why not allow incoming calls to also ring on the computer speakers when the head set is plugged in? This would allow me to not have to wear the head set all the time and not miss any calls!

    4 votes
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    0 comments  ·  IP Phones  ·  Flag idea as inappropriate…  ·  Admin →
  13. CNAM should be logged in PSTN Usage Details Report

    When viewing the PSTN Usage Details report (Legacy Skype Admin), the CNAM is not included in the log. For organizations that rely on these reports to correlate calls with other systems, it makes reconciliation very difficult when you can't see the name of the person associated with the Caller ID. I don't know why it's not available in the log, since it seems to be present on the device's/app's call history.

    1 vote
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    0 comments  ·  IP Phones  ·  Flag idea as inappropriate…  ·  Admin →
  14. Place calls by Clicking Phone Numbers

    Skype PE was always integrated with windows whenever there is a phone number in any website or even in Outlook contacts, I can click the number and system will pop up a message to call using Skype PE.

    Examples:
    Pic 1
    Pic 2

    Please make this option with Teams since we are moving to it.

    3 votes
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    0 comments  ·  IP Phones  ·  Flag idea as inappropriate…  ·  Admin →
  15. Enable CNAM (Calling Party Name) in Canada.

    Right now our users only see incoming phone numbers, we would like to see the Calling Party Name.

    4 votes
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    0 comments  ·  IP Phones  ·  Flag idea as inappropriate…  ·  Admin →
  16. 1 vote
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    0 comments  ·  IP Phones  ·  Flag idea as inappropriate…  ·  Admin →
  17. When dialing a number please let it be visible. And make it easier to find the dial pad. Thanks

    When dialing a number please let it be visible (seems obvious to help dial the right number and to let the user know that the number is being dialed). And make it easier to find the dial pad. Thanks

    1 vote
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    0 comments  ·  IP Phones  ·  Flag idea as inappropriate…  ·  Admin →
  18. Bring back the phone app

    The current Teams interface is a mess of options that looks like a committee threw a bunch of ideas on a whiteboard. This means making or answering a phone call (or video call), is a cumbersome, unfriendly task. Please bring back a separate phone app that operate independently to Teams but connects in when appropriate. The all in one approach you currently have to your user interface is driving me mad. 😵

    1 vote
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    0 comments  ·  IP Phones  ·  Flag idea as inappropriate…  ·  Admin →
  19. Support cameras on teams phones

    It seems silly that there are certified Microsoft Teams phones -- but they're crippled in that they don't support video. I have clients that use VoIP phones with Video all the time, the brand they use -- Yealink -- is one of your certified partners. I can install team on a phone, iPad, android device, windows device and have video .... but not a device developed in concert with Microsoft. Seems a little silly.

    2 votes
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    0 comments  ·  IP Phones  ·  Flag idea as inappropriate…  ·  Admin →
  20. 2 votes
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    0 comments  ·  IP Phones  ·  Flag idea as inappropriate…  ·  Admin →
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