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Hi there, you’ve reached the user feedback site for Microsoft Teams. It’s managed by our Customer Advocacy Team inside Microsoft Teams Engineering led by Karuana Gatimu. Our entire team believes in representing your needs inside our engineering group and we appreciate the time you take to share them with us. Rest assured that a large team of dedicated people read and discuss your feedback!

Here’s how to get your voice heard:

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  1. Unmute headset microphone using physical mute button during Teams Meetings (fails 66% of the time)

    Microsoft partially released hardware mute control to Teams ~ August of 2018, but since then I have experienced MORE issues vs less with call control. Here's the scenario:


    • Inside a Teams conference or call, press the hardware mute button on the headset. Teams matches this with a software mute as well 100% of the time.


    • Try to unmute the call from the hardware button on the headset, and I find that Teams only software-unmutes ~30% of the time.


    Microsoft reference a handful of models with known issues, but I suggest that many, many more models suffer these problems, such as…

    1 vote
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    0 comments  ·  IP Phones  ·  Flag idea as inappropriate…  ·  Admin →
  2. Phone number and/or system for Microsoft Teams/Office 365 in Austria

    In Austria it is not possible to register a phone number for my employee or for my company. So I have to use a further phone system different to the Office 365. A main thing as the idea of business collaboration is a phone number. That is a very important thing you need to have for professional business. So it would be a very **** thing to use a phone system solution or even single phone numbers for some employee of my company to get faster and smarter using together with the other functions of the Office 365.

    Looking forward…

    1 vote
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    0 comments  ·  IP Phones  ·  Flag idea as inappropriate…  ·  Admin →
  3. Better integration of IP Phone with Desktop and Mobile Experience

    1) Ability to Transfer from IP Phone to Soft phone and back. (I think now you have to park the call and then pick it up)
    2) Ability to dial call from Outlook, but from the IP phone rather than only the soft client. in other words, if I am on my computer and select a contact in Outlook to call, it calls using the Team app on my desktop rather than the ability to use my IP phone. Shoretel has had this functionality for at least 13 years.

    1 vote
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    0 comments  ·  IP Phones  ·  Flag idea as inappropriate…  ·  Admin →
  4. Support for portable wifi enabled phones or Dect

    Allow vendors to develop and deploy wireless portable devices for calling.

    There is no device on market for both Skype online or Teams that is Wireless and portable. Deploying mobile phones with Teams or the Skype at is not professional and does not work well in testing.

    Vendors have claimed this is due to Microsoft refusing to certify this type of device.

    1 vote
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    0 comments  ·  IP Phones  ·  Flag idea as inappropriate…  ·  Admin →
  5. Support for external ringers and paging

    Support for paging and loud ringers is needed. Currently both these features can be used using the partner devices in 3pip like Poly using 3rd party external hardware.

    There should be native support for these features as it has a direct impact for front line workers who work in larger environments and are not at a desk.

    1 vote
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    0 comments  ·  IP Phones  ·  Flag idea as inappropriate…  ·  Admin →
  6. Incoming Calls when already on a call

    When any of my user's are in a call and someone else calls them, they get blasted by another ring which completely overpowers the person they are currently talking to.

    3 votes
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    0 comments  ·  IP Phones  ·  Flag idea as inappropriate…  ·  Admin →
  7. Request to allow JP input on Teams IP Phones

    Teams IP Phones with Japanese language cannot input Japanese characters in contact search bar etc.. Request to allow JP input on Teams IP Phones

    27 votes
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    3 comments  ·  IP Phones  ·  Flag idea as inappropriate…  ·  Admin →
  8. Auto attendant holiday call flow should use multiple holidays

    Per this announcement there are now centralized tables of holidays: https://microsoftteams.uservoice.com/forums/555103-public/suggestions/16934143-rename-of-team-channel-doesn-t-rename-associated-s

    The problem is the UI for the Auto Attendant only allows you to pick one holiday when setting up a holiday call flow. Even though you can maintain a centralized list of holidays, this means you still have to edit your Auto Attendant holiday call flow and setup a unique call flow for each holiday independently.

    You should also have the same options to select for a holiday call flow as you do for the after hrs call flow.

    2 votes
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    0 comments  ·  IP Phones  ·  Flag idea as inappropriate…  ·  Admin →
  9. Calendar display on teams phone should filter private meetings from calendar display

    My teams phone (Yealink T58A) displays all the details of my calendar items including those which have been marked as private. without locking my phone, which I prefer not to do, anyone is able to look through this information which I would like to keep private. I would like to make my phone teams display either filter private calendar items or not display my calendar at all.

    1 vote
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    0 comments  ·  IP Phones  ·  Flag idea as inappropriate…  ·  Admin →
  10. Importing contact information into teams from O365

    How do I add the contact information into teams from O365 so that instead of displaying the number of the person calling it displays the name as well as the number?

    How do I do this on a company-wide scale?

    1 vote
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    0 comments  ·  IP Phones  ·  Flag idea as inappropriate…  ·  Admin →
  11. Additional emergency numbers while Teams phone is locked along with 911

    Yealink phones to be able to dial additional emergency numbers while Teams enabled phone is locked along with 911

    2 votes
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    0 comments  ·  IP Phones  ·  Flag idea as inappropriate…  ·  Admin →
  12. Pull up Teams Contacts from Desk Phone

    We can see that new MS Teams accounts are now able to pull up / sync contacts from Outlook. What we would like to have is a feature on (Android powered with MS Teams app installed) Desk Phones that will be able to pull up MS Teams contacts so that the contact information will show when a contact calls in.

    We believe that this feature addition should be done on Microsoft's side, specifically for Desk Phones running on Android. However, we can see that this feature is not yet available even for Teams mobile (both on Android and iOS) and…

    16 votes
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    1 comment  ·  IP Phones  ·  Flag idea as inappropriate…  ·  Admin →
  13. Make dialpad more accessible on Conf phones (Trio 8800, Yealink c960, etc).

    Currently you must click on the small phone icon, only from the calls screen, then the tiny dialpad button to access the dial-pad. This can be challenging for a user to make a call who has not used the device before.

    1 vote
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    0 comments  ·  IP Phones  ·  Flag idea as inappropriate…  ·  Admin →
  14. Need better support to dial out to another phone #

    Use case... I work where the internet connection isn't always stellar (for example a starbucks, Panera, using a broadband connection). I do business calls with screen sharing. When someone calls me through TEAMS, I'd like to have the application automatically dial out to my cell phone (I'll answer), and then I'll do screen sharing through my desktop computer. There also needs to be an option to dial out to another phone that is easily accessible.

    1 vote
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    0 comments  ·  IP Phones  ·  Flag idea as inappropriate…  ·  Admin →
  15. 3cx integration

    3CX integration please. Able to use the 3cx phone system via teams interface.

    4 votes
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  16. Phone number history displayed in Call answering rules Setting

    The phone number history displayed in Call answering rules Setting should be implemented by the user or administrator.

    It is also useful to have a function to control the display so that it is not displayed.

    2 votes
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    0 comments  ·  IP Phones  ·  Flag idea as inappropriate…  ·  Admin →
  17. Extend the support for 3PIP phones to 2025 or later!

    Extend the support for 3PIP phones to 2025 or later! Anyone that just invested in Teams VoIP with 3PIP phones recently will only get about 4 years out of the investment. This is a big hit to any company that runs on the thrift IT model (small orgs, governments, etc.)

    Here is the announcement for reference. https://techcommunity.microsoft.com/t5/Microsoft-Teams-Blog/Skype-for-Business-phones-3PIP-support-with-Microsoft-Teams/ba-p/789351

    7 votes
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  18. Add Custom DSCP option for IP Phone Configuration profile

    It would be helpful if you could add additional configuration variables to the Phone Configuration profile such as ability to set custom DSCP values. For better or worse, some organizations use non-standard DSCP values for certain traffic types.

    1 vote
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  19. Allow users to receive calls from call group based on criteria like day of the week.

    I have a part time team member who only works Tuesdays and Thursdays. He is a member of a call group that rings the whole team when someone calls it. Part of his job requirements is to have teams on his cell phone. I don't want to have to remember to add and remove him from the call group on days he's working. It would be nice if i could control when he receives those calls and when he doesn't so hes not constantly bombarded with calls on his mobile on his days off. and he still needs to be…

    1 vote
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    0 comments  ·  IP Phones  ·  Flag idea as inappropriate…  ·  Admin →
  20. Search names via the dialpad (1 is abc, 2 is def etc)

    We have a physical yealink handset. With skype for business if I wanted to find the name Nick I would type in 6425 and it would find all the Nick's. In teams, I can only search using the onscreen keyboard which is cumbersome and if I press the physical dialpad buttons it just wants to dial the number I type rather than searching out a corresponding name. There's no point in having the letters printed on the number buttons (1 being abc, 2 being def etc) if they don't do any searching.

    1 vote
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