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Hi there, you’ve reached the user feedback site for Microsoft Teams. It’s managed by our Customer Advocacy Team inside Microsoft Teams Engineering led by Karuana Gatimu. Our entire team believes in representing your needs inside our engineering group and we appreciate the time you take to share them with us. Rest assured that a large team of dedicated people read and discuss your feedback!

Here’s how to get your voice heard:

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  1. Pull up Teams Contacts from Desk Phone

    We can see that new MS Teams accounts are now able to pull up / sync contacts from Outlook. What we would like to have is a feature on (Android powered with MS Teams app installed) Desk Phones that will be able to pull up MS Teams contacts so that the contact information will show when a contact calls in.

    We believe that this feature addition should be done on Microsoft's side, specifically for Desk Phones running on Android. However, we can see that this feature is not yet available even for Teams mobile (both on Android and iOS) and…

    12 votes
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    1 comment  ·  IP Phones  ·  Flag idea as inappropriate…  ·  Admin →
  2. Make dialpad more accessible on Conf phones (Trio 8800, Yealink c960, etc).

    Currently you must click on the small phone icon, only from the calls screen, then the tiny dialpad button to access the dial-pad. This can be challenging for a user to make a call who has not used the device before.

    1 vote
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    0 comments  ·  IP Phones  ·  Flag idea as inappropriate…  ·  Admin →
  3. Need better support to dial out to another phone #

    Use case... I work where the internet connection isn't always stellar (for example a starbucks, Panera, using a broadband connection). I do business calls with screen sharing. When someone calls me through TEAMS, I'd like to have the application automatically dial out to my cell phone (I'll answer), and then I'll do screen sharing through my desktop computer. There also needs to be an option to dial out to another phone that is easily accessible.

    1 vote
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    0 comments  ·  IP Phones  ·  Flag idea as inappropriate…  ·  Admin →
  4. 3cx integration

    3CX integration please. Able to use the 3cx phone system via teams interface.

    1 vote
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    0 comments  ·  IP Phones  ·  Flag idea as inappropriate…  ·  Admin →
  5. Phone number history displayed in Call answering rules Setting

    The phone number history displayed in Call answering rules Setting should be implemented by the user or administrator.

    It is also useful to have a function to control the display so that it is not displayed.

    2 votes
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    0 comments  ·  IP Phones  ·  Flag idea as inappropriate…  ·  Admin →
  6. Extend the support for 3PIP phones to 2025 or later!

    Extend the support for 3PIP phones to 2025 or later! Anyone that just invested in Teams VoIP with 3PIP phones recently will only get about 4 years out of the investment. This is a big hit to any company that runs on the thrift IT model (small orgs, governments, etc.)

    Here is the announcement for reference. https://techcommunity.microsoft.com/t5/Microsoft-Teams-Blog/Skype-for-Business-phones-3PIP-support-with-Microsoft-Teams/ba-p/789351

    4 votes
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    0 comments  ·  IP Phones  ·  Flag idea as inappropriate…  ·  Admin →
  7. Add Custom DSCP option for IP Phone Configuration profile

    It would be helpful if you could add additional configuration variables to the Phone Configuration profile such as ability to set custom DSCP values. For better or worse, some organizations use non-standard DSCP values for certain traffic types.

    1 vote
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    0 comments  ·  IP Phones  ·  Flag idea as inappropriate…  ·  Admin →
  8. Allow users to receive calls from call group based on criteria like day of the week.

    I have a part time team member who only works Tuesdays and Thursdays. He is a member of a call group that rings the whole team when someone calls it. Part of his job requirements is to have teams on his cell phone. I don't want to have to remember to add and remove him from the call group on days he's working. It would be nice if i could control when he receives those calls and when he doesn't so hes not constantly bombarded with calls on his mobile on his days off. and he still needs to be…

    1 vote
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    0 comments  ·  IP Phones  ·  Flag idea as inappropriate…  ·  Admin →
  9. Search names via the dialpad (1 is abc, 2 is def etc)

    We have a physical yealink handset. With skype for business if I wanted to find the name Nick I would type in 6425 and it would find all the Nick's. In teams, I can only search using the onscreen keyboard which is cumbersome and if I press the physical dialpad buttons it just wants to dial the number I type rather than searching out a corresponding name. There's no point in having the letters printed on the number buttons (1 being abc, 2 being def etc) if they don't do any searching.

    1 vote
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    0 comments  ·  IP Phones  ·  Flag idea as inappropriate…  ·  Admin →
  10. call queues - Prompt to accept queue call.

    As an Admin you should be able to disable the confirm accept call prompt for queue calls. Let me provide an example so that the request is clear:
    Customer calls call queue
    Call queue rings user
    User answers the phone
    Teams then ask the user to press one to accept the call.

    That is the prompt that as a Teams Admin (Voice Admin), however, the rights get setup, you should be able to disable.

    1 vote
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    1 comment  ·  IP Phones  ·  Flag idea as inappropriate…  ·  Admin →
  11. Smoother integration of MS Teams with Polycom Desk Phone

    I have a Polycom VVX 201 desk phone. Currently, to integrate with MS Teams, I enter my user credentials directly into the Polycom desk phone:

    username myOffice365Email
    domain office.com
    email myOffice365Email
    pwd

    When anyone phones my MS Teams phone number, both my iPhone 7 rings as well as the Polycom Desk phone.

    NEW IDEA: using the the MS Teams app on my desktop PC, setup Polycom Desk Phone. This way, all of my devices ring simultaneously when external person rings my MS Teams phone number

    1 vote
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    0 comments  ·  IP Phones  ·  Flag idea as inappropriate…  ·  Admin →
  12. Reduce latency in phone calls.

    There is a time lag between transmission and reception (sometimes as much as 0.5s). This is a problem for a real-time voice conversation.

    Reduce time to less than 0.1s

    1 vote
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    0 comments  ·  IP Phones  ·  Flag idea as inappropriate…  ·  Admin →
  13. Assigning a Primary Device

    There doesn't seem to be a way for you to choose a primary device. Currently it seems phone calls will come through to my mobile rather than my desktop Teams even when I am using it and my phone is locked. There should be a way to assign Desktop Teams as the primary for calls rather than mobile.

    1 vote
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    0 comments  ·  IP Phones  ·  Flag idea as inappropriate…  ·  Admin →
  14. Let the user suppress the phone number for outgoing calls

    It is confusing for external people if I call them with unknown numbers. In order to test calling functionality, it should be able to suppress the outgoing number. It's better to show no number than a number, that won't exist anymore when we finished testing. The formerly called person would be confused when he uses the number to call back.

    2 votes
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    0 comments  ·  IP Phones  ·  Flag idea as inappropriate…  ·  Admin →
  15. Support for expansion modules / sidecars on desk phones

    I noticed that a few phone manufacturers now support Teams on desk phones - such as the Yealink T56A, what it doesn't support is the expansion modules that are extremely useful for receptionist. Skype for Business supported the Yealink T48G and the EXP40 expansion module. The T56A supports the EXP50 module but Teams doesn't support the module, only the desk phone itself.

    3 votes
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    1 comment  ·  IP Phones  ·  Flag idea as inappropriate…  ·  Admin →
  16. Allow incoming / outgoing calls + enable keypad functionality

    Our Teams set-up doesn't include a keypad to make outgoing calls. This is problematic. If we are losing Skype, we need to be able to use Teams to receive incoming calls and make outgoing calls.

    2 votes
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    0 comments  ·  IP Phones  ·  Flag idea as inappropriate…  ·  Admin →
  17. Audio Device Settings

    Hello, I really stuggle to toggle between audio devices using teams as it doesn't seem to automatically use the audio device chosen on the PC and I can't seem to be able to change this directly from teams.

    32 votes
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    13 comments  ·  IP Phones  ·  Flag idea as inappropriate…  ·  Admin →
  18. Automatically assign teams device policy

    Automatically assign teams device policy to new teams devices.

    2 votes
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    0 comments  ·  IP Phones  ·  Flag idea as inappropriate…  ·  Admin →
  19. Access to personal outlook contacts from IP Phone (Yealink T55A, T56A, T58A)

    When using an IP Phone like Yealink T55A, T56A or T58A teams edition you are able to access your global address book but you can't access your personal contact from outlook.

    7 votes
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    1 comment  ·  IP Phones  ·  Flag idea as inappropriate…  ·  Admin →
  20. Need provisioning in Teams to replicate employee ID from AD

    In SFB we have a column in contact card which shows employee ID's. same is not available in Microsoft Teams.

    1 vote
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    0 comments  ·  IP Phones  ·  Flag idea as inappropriate…  ·  Admin →
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