Hi there, you’ve reached the user feedback site for Microsoft Teams. It’s managed by our Customer Advocacy Team inside Microsoft Teams Engineering led by Karuana Gatimu. Our entire team believes in representing your needs inside our engineering group and we appreciate the time you take to share them with us. Rest assured that a large team of dedicated people read and discuss your feedback!

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  1. Full Teams Client API including Call Control

    Microsoft Teams should have completed Client APIs so that third party apps can be created to fill specific needs.

    This API should allow call control of the Microsoft Teams application. Necessary call control features include:
    • dial/call
    • call answer
    • hang-up
    • hold/off hold
    • call transfer (all types: blind, consult, safe)
    • add participant
    • mute/unmute
    • park/unpark
    • call as a delegate
    Some general features include:
    • search contacts
    • get contact presence
    • get contact list folders/contacts
    • setup contact list folders/contacts
    • get/set my presence
    • get/set my note
    • get/set my delegates
    • get/set…

    1,594 votes
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    72 comments  ·  Calling  ·  Flag idea as inappropriate…  ·  Admin →
  2. Voicemail on busy

    When someone calls me, either internally or externally, and I'm on another call, the default behavior should send the call to voicemail after popping a notification and perhaps a subtle ring. This business of ringing more than once when I'm on a call is not helpful.

    827 votes
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    94 comments  ·  Calling  ·  Flag idea as inappropriate…  ·  Admin →
  3. Barge, Whisper, Listen In

    I found a similar request for Skype here ( I haven't been able to find documentation on implementation of the following so wanted to throw it out there just in case.

    1) Whisper - Managers or supervisors can tell agents what to say (advice or answers) without customer hearing them.

    2) Barge In - Managers or other users can jump on a call without permission from the original user to help with a call (especially useful in call center situations).

    3) Listen - Managers or other users can listen in on a call, given they have the access…

    205 votes
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    26 comments  ·  Calling  ·  Flag idea as inappropriate…  ·  Admin →
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