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Suphatra

How can we make Microsoft Teams better?

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  1. BToE

    We need BToE support with our Polycom deskphones. Without it, we will have to always run Skype for Business side by side to sign in our users to the phones.

    44 votes
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      5 comments  ·  IP Phones  ·  Flag idea as inappropriate…  ·  Admin →
    • MS Teams for enterprises - Provisioning

      After having over 2 years of enterprise experience with SfB-Online automation, talking about Cloud-only solution for over 50k employees cannot believe it is part of the same MS suite as Azure products.
      I am really keen to see MS Teams supporting Graph API for all types of identity provisioning including telephony management without 30 years old limitations i.e.:
      -throttling (only solution now to use several Admin accounts)
      -lack of object layer transparency (unable to create efficient serialization to build enterprise level solutions)
      -old dog new tricks (SfB supports OAuth authentication only by passing "password" as password and bearer token as…

      8 votes
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        0 comments  ·  IP Phones  ·  Flag idea as inappropriate…  ·  Admin →
      • Add hang-up / end call confirmation noise

        When a 1:1 call ends from the opposite end, there is no confirmation noise that they have hung up, so I always spend a few seconds finding Teams again, opening it up, looking around for a End Call button, only to realize that the other person beat me to it and I'm not on the call anymore. It would be helpful to have a noise confirmation that the call is ended.

        9 votes
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          0 comments  ·  IP Phones  ·  Flag idea as inappropriate…  ·  Admin →
        • click to dial

          Add Click-to-dial for tel protocol. Our staff makes a lot of calls and has to copy and paste phone numbers right now. Would love to see an option for Teams to handle "tel:" protocol or another option for the ability to click-to-dial phone numbers within a web browser. This needs to be supported on Windows and Mac.

          62 votes
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            8 comments  ·  IP Phones  ·  Flag idea as inappropriate…  ·  Admin →
          • Notify Admins of Firmware updates on phone equipment

            Please setup a portal and email offering to notify admins when a tenant will be updating the physical phones (Polycom/Yealink/etc.). We want to allow Microsoft to manage these updates, but would like notification to allow support to better troubleshoot potential issues.

            9 votes
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              0 comments  ·  IP Phones  ·  Flag idea as inappropriate…  ·  Admin →
            • TEAMS Contacts and Favs with IP Phones

              TEAMS Contacts and Favorites need to be able to import into Polycom phones like they do with SfB.

              You are pushing us towards Teams only, so we need a solution!

              4 votes
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                1 comment  ·  IP Phones  ·  Flag idea as inappropriate…  ·  Admin →
              • Use Contacts For Inbound Calls

                Use the contact list to look up callers name and company based on the caller ID. Ideally this could also use the global address book from Exchange but would be fine to just use the local contacts.

                Also, when creating a contact associate the call history with the contact so the call history list shows name and company rather than just number.

                6 votes
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                  0 comments  ·  IP Phones  ·  Flag idea as inappropriate…  ·  Admin →
                • Is it possible to write an C# desktop CTI adapter that observes incoming/outgoing calls over Teams and also starts them?

                  Goal: Connect Existing .NET desktop CTI client with a running instance of Microsoft Teams

                  Is it possible with Teams SDK:
                  • to observe incoming PSTN calls that go trough Teams client?
                  • to accept or deny the incoming PSTN call?
                  • to observe the call status of the PSTN call (offering, connected, disconnected)?
                  • to initiate a new phone call with the PSTN number?

                  4 votes
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                    0 comments  ·  IP Phones  ·  Flag idea as inappropriate…  ·  Admin →
                  • 5-7 second delay before calling end can hear when picking up call with Polycom phone

                    When a call comes in from the Auto Attendant / Call Queue and the call is picked up on a Polycom phone there is a 5-7 second delay before the calling end can hear audio. This delay is pretty long and causes confusion, it should be 2 seconds at the most.

                    8 votes
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                      1 comment  ·  IP Phones  ·  Flag idea as inappropriate…  ·  Admin →
                    • Enable Teams to mute all other computer sound when making or receiving a call

                      It is a nuisance having to manually pause a radio station when making or receiving a call using Teams.

                      7 votes
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                        0 comments  ·  IP Phones  ·  Flag idea as inappropriate…  ·  Admin →
                      • 10 votes
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                          8 comments  ·  IP Phones  ·  Flag idea as inappropriate…  ·  Admin →
                        • Teams incorrectly handle VoIP calls - headset/handsfree streams

                          normally VoIP call is recognized by the app (such as SfB) and stream audio to defined headset/hands-free device connected. Teams can't do that with several different consequences - starting from lack of proper support for headsets and impossibility to stream audio on different devices - e.g. regular audio to speakers and VoIP to hands-free set.

                          3 votes
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                            0 comments  ·  IP Phones  ·  Flag idea as inappropriate…  ·  Admin →
                          • Choisir comme dans Skype un numéro de téléphone sur lequel rediriger l'audio

                            Le son de l'ordinateur étant parfois mauvais, il faudrait comme dans Skype proposer un numéro de téléphone sur lequel l'audio peut être router.

                            1 vote
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                              0 comments  ·  IP Phones  ·  Flag idea as inappropriate…  ·  Admin →
                            • Barge, Whisper, Listen In

                              I found a similar request for Skype here (https://www.skypefeedback.com/forums/299913-generally-available/suggestions/8900035-monitoring-features-silent-monitor-whisper-bar). I haven't been able to find documentation on implementation of the following so wanted to throw it out there just in case.

                              1) Whisper - Managers or supervisors can tell agents what to say (advice or answers) without customer hearing them.

                              2) Barge In - Managers or other users can jump on a call without permission from the original user to help with a call (especially useful in call center situations).

                              3) Listen - Managers or other users can listen in on a call, given they have the access…

                              14 votes
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                                0 comments  ·  IP Phones  ·  Flag idea as inappropriate…  ·  Admin →
                              • Show additional Informations at incoming Phone Calls in Toast Window

                                I'd like to see additional infos in the incoming call popup, like the Outlook contact info (like Company or personal notes i made for the contact).

                                In Skype there was a thing like SuperToast or others, that could do it i think.

                                Please let us configure the amount of info to show. Ad the time it will be visible too.
                                That would be great.

                                1 vote
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                                  0 comments  ·  IP Phones  ·  Flag idea as inappropriate…  ·  Admin →
                                • Teams Microsoft e Skype for Business

                                  Teams e Skype for Business ótimos, very good on grup the Integridade assídua 100% produção the interação grupal ou in equipe.

                                  1 vote
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                                    0 comments  ·  IP Phones  ·  Flag idea as inappropriate…  ·  Admin →
                                  • Teams Microsoft e Skype for Business

                                    Teams e Skype for Business ótimos, very good on grup the Integridade assídua 100% produção the interação grupal ou in equipe.

                                    1 vote
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                                      0 comments  ·  IP Phones  ·  Flag idea as inappropriate…  ·  Admin →
                                    • Speed Dial for Teams IP Phones

                                      Currently the Teams IP Phones are not useable cause in order to dial a call you have to use the onscreen keyboard to search for a contact to see presence or to dial the call. Teams IP Phones need to be able to place certain contacts on a speed dial tab that will show certain contacts and their presence status on one screen. You should be able to glance at the speed dial tab to quickly see who in your team is online and dial them.

                                      1 vote
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                                        0 comments  ·  IP Phones  ·  Flag idea as inappropriate…  ·  Admin →
                                      • I miss dialpad in iphone app for teams i am not able to use dialplan via microsoft teams on my mobile

                                        Add dialpad to microsoft teams on mobile devices allow to make calls outside the business with callolan

                                        2 votes
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                                          1 comment  ·  IP Phones  ·  Flag idea as inappropriate…  ·  Admin →
                                        • Visually show in conference call if the call recipient cannot clearly hear what the speaker is saying

                                          Problem is when having a conference call. You have a group of people physically located in one room, joining the call from one laptop. There are other people who are physically located elsewhere joining the call as well. Problem is when the people going the call remotely (not in the conference room) sometimes can't hear what the people in the room are saying. This is because the person speaking is far from the microphone.
                                          That problem itself cannot be solved, but the fundamental problem is that the person speaking isn't aware that their voice isn't being captured clearly via the…

                                          1 vote
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                                            0 comments  ·  IP Phones  ·  Flag idea as inappropriate…  ·  Admin →
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