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Hi there, you’ve reached the user feedback site for Microsoft Teams. It’s managed by our Customer Advocacy Team inside Microsoft Teams Engineering led by Karuana Gatimu. Our entire team believes in representing your needs inside our engineering group and we appreciate the time you take to share them with us. Rest assured that a large team of dedicated people read and discuss your feedback!

Here’s how to get your voice heard:
1 — VOTE for existing ideas (this will also subscribe you to the idea’s status updates)
2 — SUBMIT new ideas (Please include only one suggestion per post. Duplicates are merged together.)
3 — RATE the product by clicking the little orange star on this page. This helps us understand our overall standing with users. It will collect your rating every six weeks.
4 — COMMENT in ideas’ threads, which we check regularly

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  1. Call Forward doesn't retain the original caller ID

    When calls are forwarded to another external extension (i.e. mobile) the number that came up on the mobile is the user phone number and not the original number of the person calling who has been forwarded to the mobile. It would be great to retain the original caller so user knows who is calling.

    54 votes
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    1 comment  ·  IP Phones  ·  Flag idea as inappropriate…  ·  Admin →
  2. Integrate Microsoft Teams VoIP with Zoho CRM PhoneBridge

    We are using Zoho CRM and Zoho have require developpers of VoIP providers to fill in a form in order to come in contact with them so they can integrate directly in the CRM via PhoneBridge.

    Here is the link to fill in the form:
    https://www.zoho.com/phonebridge/

    Can someone in Microsoft Teams VoIP team please contact Zoho in order to make the connection for this integration to work.

    I would love to be able to initiate a call directly from our CRM with Teams and that a pop up window opens when I receive a call from a customer.

    Thank you…

    38 votes
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    9 comments  ·  IP Phones  ·  Flag idea as inappropriate…  ·  Admin →
  3. peripherals

    As we implement TEAMS to our global organizations the TEAMS enabled phone options is lacking for manufacturing areas and common areas.

    The Poly, Audiocodes and Yealink devices are great for general office spaces. But need a simpler phone for common area like guest phone in front lobby or ruggedized phone for manufacturing areas that does require a large touchscreen display.

    49 votes
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    4 comments  ·  IP Phones  ·  Flag idea as inappropriate…  ·  Admin →
  4. Poly PDMS

    With Skype for business we have used Poly's PDMS server to manage the IP phone devices. This also includes the ability to do a screen capture to see what is on the actual poly device's screen. Also they had the ability to do call control so that we could make the phone place a test call. These are both great assets in troubleshooting. When it comes to native Teams phones, can we either get these features native in the panel or just add a setting in phone config to push out the address for the PDMS server once it logs…

    7 votes
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    0 comments  ·  IP Phones  ·  Flag idea as inappropriate…  ·  Admin →
  5. I need a way to check the status of my porting request. It went into manual, i provided the info on 11th and have no idea if it is being wor

    I need a way to check the status of my porting request. It went into manual, i provided the info on 11th and have no idea if it is being worked on and when the transfer will occur.

    4 votes
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    1 comment  ·  IP Phones  ·  Flag idea as inappropriate…  ·  Admin →
  6. Add option to ensure voice call notifications always appear at the front

    We are just switching to use Teams Phones however because our users work in full screen RDS or Citrix, with teams running locally, when a voice call comes in for them they do not see the notification and have no way of answering. The notification is appearing behind the RDS/Citrix full screen window which they cannot minimize. The voice call needs to put a notification in front of all other windows to allow the functionality to be used correctly.

    5 votes
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    2 comments  ·  IP Phones  ·  Flag idea as inappropriate…  ·  Admin →
  7. TAPI for crm integration

    Our VoIP phone system is up for renewal in 18months. I'd like to move the company across to Teams for telephony but without TAPI I cant do that. Any chance of creating a Teams TAPI extension our plugin so we can use with a variety of CRMs?

    23 votes
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    1 comment  ·  IP Phones  ·  Flag idea as inappropriate…  ·  Admin →
  8. You should give the option to change the background of phone

    Please give option to change background in phone

    3 votes
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    0 comments  ·  IP Phones  ·  Flag idea as inappropriate…  ·  Admin →
  9. ليش ما اقدر اغير صورة إلى حطيت في تميز

    ليش ما اقدر اغير صورة إلى حطيت في تميز

    3 votes
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    3 comments  ·  IP Phones  ·  Flag idea as inappropriate…  ·  Admin →
  10. Enable agent anonymity in Call Queues

    In S4B Hunt Group you have the "Enable agent anonymity" Button.
    An agent has the option of making a phone call with the hunt group's phone number so that his own number is not shown in the display. I would like to have this opportunity again at TEAMS. I posted this idea here because nobody could tell me if and where you can set this up at TEAMS.

    4 votes
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    0 comments  ·  IP Phones  ·  Flag idea as inappropriate…  ·  Admin →
  11. 49 votes
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    5 comments  ·  IP Phones  ·  Flag idea as inappropriate…  ·  Admin →
  12. اتمنى ان تضعو بالاعدادات الغاء الكاميراة !

    اتمنى ان تضعو بالاعدادات الغاء الكاميراة !

    3 votes
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    2 comments  ·  IP Phones  ·  Flag idea as inappropriate…  ·  Admin →
  13. Face-ID / Touch-ID Login

    A great idea would be Face-ID or Touch-ID for the application like it’s provided at the Outlook App for different mobile devices or tablets. This would be a great feature so secure the access.

    41 votes
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    2 comments  ·  IP Phones  ·  Flag idea as inappropriate…  ·  Admin →
  14. Make silent an option for ring tones and allow call screening.

    Allow users to silence the ring and enable screening so users can verify that callers with unknown numbers can be screened to determine if they are spam or calls that are important.

    4 votes
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    1 comment  ·  IP Phones  ·  Flag idea as inappropriate…  ·  Admin →
  15. 2 votes
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    0 comments  ·  IP Phones  ·  Flag idea as inappropriate…  ·  Admin →
  16. Allow Admins to Remotely Login Phones

    Going from an environment where PIN Auth could remotely login a customer's phone without any interaction from the user, to requiring the user to login is a terrible burden placed on the implementation & IT support team. If not PowerShell, at least an option on the teams admin device management page to select what user to login. https://admin.teams.microsoft.com/devices/manage

    28 votes
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    4 comments  ·  IP Phones  ·  Flag idea as inappropriate…  ·  Admin →
  17. Change back ground in phones

    Please add change background option in phone also

    2 votes
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    1 comment  ·  IP Phones  ·  Flag idea as inappropriate…  ·  Admin →
  18. Speed Dial list view

    The ability to have the option for speed dials to shows up as list view instead of tiles on phones

    10 votes
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    1 comment  ·  IP Phones  ·  Flag idea as inappropriate…  ·  Admin →
  19. Merge Calls / Send invite from meeting to join a meeting.

    Can you make a simple function that allows you to merge phone calls in teams? Regularly I will be on call with a team mate & another one calls in. I have to hang up and call both back. Should be able to simply merge as many calls as needed. Should also be able to forward a "JOIN" invite while in a meeting.

    2 votes
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    0 comments  ·  IP Phones  ·  Flag idea as inappropriate…  ·  Admin →
  20. Teams IP Phones - Query, distinction and PowerShell Commands needed

    Teams IP Phones do not have distinct PowerShell commands to manage them. They have to be "cobbled together" through other means.

    The management in the Admin Center is present

    I have outlined here what would be needed: https://github.com/MicrosoftDocs/office-docs-powershell/issues/7017

    In Summary:
    Get-TeamsIPPhone (querying all three below)
    Get-TeamsCommonAreaPhone
    Get-TeamsConferencePhone
    Get-TeamsMeetingRoom
    This would be analog to what we have in the Admin Center right now.

    Thanks,
    David

    2 votes
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    0 comments  ·  IP Phones  ·  Flag idea as inappropriate…  ·  Admin →
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