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It’s managed by our Customer Advocacy Team inside Microsoft Teams Engineering led by Karuana Gatimu. Our entire team believes in representing your needs inside our engineering group and we appreciate the time you take to share them with us. Rest assured that a large team of dedicated people read and discuss your feedback!

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  1. Is it possible to write an C# desktop CTI adapter that observes incoming/outgoing calls over Teams and also starts them?

    Goal: Connect Existing .NET desktop CTI client with a running instance of Microsoft Teams

    Is it possible with Teams SDK:
    • to observe incoming PSTN calls that go trough Teams client?
    • to accept or deny the incoming PSTN call?
    • to observe the call status of the PSTN call (offering, connected, disconnected)?
    • to initiate a new phone call with the PSTN number?

    36 votes
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      3 comments  ·  IP Phones  ·  Flag idea as inappropriate…  ·  Admin →
    • Speed Dial for Teams IP Phones

      Currently the Teams IP Phones are not useable cause in order to dial a call you have to use the onscreen keyboard to search for a contact to see presence or to dial the call. Teams IP Phones need to be able to place certain contacts on a speed dial tab that will show certain contacts and their presence status on one screen. You should be able to glance at the speed dial tab to quickly see who in your team is online and dial them.

      17 votes
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        2 comments  ·  IP Phones  ·  Flag idea as inappropriate…  ·  Admin →
      • BToE

        We need BToE support with our Polycom deskphones. Without it, we will have to always run Skype for Business side by side to sign in our users to the phones.

        64 votes
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          9 comments  ·  IP Phones  ·  Flag idea as inappropriate…  ·  Admin →
        • TEAMS Contacts and Favs with IP Phones

          TEAMS Contacts and Favorites need to be able to import into Polycom phones like they do with SfB.

          You are pushing us towards Teams only, so we need a solution!

          17 votes
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            2 comments  ·  IP Phones  ·  Flag idea as inappropriate…  ·  Admin →
          • 5-7 second delay before calling end can hear when picking up call with Polycom phone

            When a call comes in from the Auto Attendant / Call Queue and the call is picked up on a Polycom phone there is a 5-7 second delay before the calling end can hear audio. This delay is pretty long and causes confusion, it should be 2 seconds at the most.

            29 votes
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              2 comments  ·  IP Phones  ·  Flag idea as inappropriate…  ·  Admin →
            • MS Teams for enterprises - Provisioning

              After having over 2 years of enterprise experience with SfB-Online automation, talking about Cloud-only solution for over 50k employees cannot believe it is part of the same MS suite as Azure products.
              I am really keen to see MS Teams supporting Graph API for all types of identity provisioning including telephony management without 30 years old limitations i.e.:
              -throttling (only solution now to use several Admin accounts)
              -lack of object layer transparency (unable to create efficient serialization to build enterprise level solutions)
              -old dog new tricks (SfB supports OAuth authentication only by passing "password" as password and bearer token as…

              10 votes
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                0 comments  ·  IP Phones  ·  Flag idea as inappropriate…  ·  Admin →
              • Use Contacts For Inbound Calls

                Use the contact list to look up callers name and company based on the caller ID. Ideally this could also use the global address book from Exchange but would be fine to just use the local contacts.

                Also, when creating a contact associate the call history with the contact so the call history list shows name and company rather than just number.

                15 votes
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                  0 comments  ·  IP Phones  ·  Flag idea as inappropriate…  ·  Admin →
                • Add hang-up / end call confirmation noise

                  When a 1:1 call ends from the opposite end, there is no confirmation noise that they have hung up, so I always spend a few seconds finding Teams again, opening it up, looking around for a End Call button, only to realize that the other person beat me to it and I'm not on the call anymore. It would be helpful to have a noise confirmation that the call is ended.

                  12 votes
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                    0 comments  ·  IP Phones  ·  Flag idea as inappropriate…  ·  Admin →
                  • click to dial

                    Add Click-to-dial for tel protocol. Our staff makes a lot of calls and has to copy and paste phone numbers right now. Would love to see an option for Teams to handle "tel:" protocol or another option for the ability to click-to-dial phone numbers within a web browser. This needs to be supported on Windows and Mac.

                    85 votes
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                      12 comments  ·  IP Phones  ·  Flag idea as inappropriate…  ·  Admin →
                    • Notify Admins of Firmware updates on phone equipment

                      Please setup a portal and email offering to notify admins when a tenant will be updating the physical phones (Polycom/Yealink/etc.). We want to allow Microsoft to manage these updates, but would like notification to allow support to better troubleshoot potential issues.

                      13 votes
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                        0 comments  ·  IP Phones  ·  Flag idea as inappropriate…  ·  Admin →
                      • Ability to Press '*' and '#' on Teams Phone Edition Devices to Lock

                        I would love the ability to be able to press the * and # Keys at the same time to lock my desk phone instead of waiting for the timeout period. This provides users the ability to quickly lock their phone if they are getting up from their desk.

                        2 votes
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                          0 comments  ·  IP Phones  ·  Flag idea as inappropriate…  ·  Admin →
                        • Full Skype delegation abilities

                          With Skype - when you are added as a delegate, the phone line of the user you are managing calls for shows up on your IP phone and you are able to see when they are on a call, have answered a call, etc.
                          On Teams, although the delegate function is available on the app, once added, you don't see the bosses line on your phone automatically (unclear if possible at all). They have to keep me on as a delegate on Skype for this to be available. As long as it is like this, we cannot fully cutover to…

                          2 votes
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                            0 comments  ·  IP Phones  ·  Flag idea as inappropriate…  ·  Admin →
                          • Accepting calls to call queue in MS Teams

                            • When someone calls the call queue and clicks on the headphone to "accept" the call in MS Teams everything works fine.
                            • If someone calls the call queue and DO NOT click the headphone in MS Teams, but outside (as in the attached picture), 
                            then the call seems to be accepted, HOWEVER
                            o The call was not put through
                            o It does not even ring with the other participants.
                            o The caller is still waiting for someone to answer the call
                            o But this is only with call queue calls like this: if someone calls me directly and I…

                            1 vote
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                              0 comments  ·  IP Phones  ·  Flag idea as inappropriate…  ·  Admin →
                            • Barge, Whisper, Listen In

                              I found a similar request for Skype here (https://www.skypefeedback.com/forums/299913-generally-available/suggestions/8900035-monitoring-features-silent-monitor-whisper-bar). I haven't been able to find documentation on implementation of the following so wanted to throw it out there just in case.

                              1) Whisper - Managers or supervisors can tell agents what to say (advice or answers) without customer hearing them.

                              2) Barge In - Managers or other users can jump on a call without permission from the original user to help with a call (especially useful in call center situations).

                              3) Listen - Managers or other users can listen in on a call, given they have the access…

                              23 votes
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                                0 comments  ·  IP Phones  ·  Flag idea as inappropriate…  ·  Admin →
                              • Launch App/Url on inbound call, passing telephone number.

                                We would like to launch an app,url or flow based on an inbound number. To achieve passing a telephone number for the purpose of presenting a popup with the inbound caller details.

                                Example
                                Execute command on inbound call
                                http://www.mysite.com/myintergration.htm?number=%P
                                Launches a browser, opens a webpage and passes it the caller number
                                *c:\myapp\myapp.exe %P - this launches an application on your computer and passes it the caller's phone number.

                                Variables
                                %P - formatted phone number
                                %F - First Name
                                %L - Last Name
                                %N - Full Name
                                %C - Full canonical format
                                %E - E164 phone number

                                This is how Ringcentral…

                                1 vote
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                                  0 comments  ·  IP Phones  ·  Flag idea as inappropriate…  ·  Admin →
                                • Allow custom volume for phone calls. Skype lets you do this.

                                  When calling from your computer, there are multiple devices providing sound to your headphones, so being able to individually turn up/down the volume of the call without changing the computer's volume is useful.

                                  A use case, when I'm on hold for 20 minutes, I turn the volume of the call down while listening to music or something else on my PC.

                                  Skype allows this.

                                  1 vote
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                                    0 comments  ·  IP Phones  ·  Flag idea as inappropriate…  ·  Admin →
                                  • Enable Teams to mute all other computer sound when making or receiving a call

                                    It is a nuisance having to manually pause a radio station when making or receiving a call using Teams.

                                    8 votes
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                                      0 comments  ·  IP Phones  ·  Flag idea as inappropriate…  ·  Admin →
                                    • 1 vote
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                                        0 comments  ·  IP Phones  ·  Flag idea as inappropriate…  ·  Admin →
                                      • Partner with someone other than Telstra

                                        Won't be using Office 365 Calling until there's a choice of providers.

                                        1 vote
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                                          0 comments  ·  IP Phones  ·  Flag idea as inappropriate…  ·  Admin →
                                        • Teams incorrectly handle VoIP calls - headset/handsfree streams

                                          normally VoIP call is recognized by the app (such as SfB) and stream audio to defined headset/hands-free device connected. Teams can't do that with several different consequences - starting from lack of proper support for headsets and impossibility to stream audio on different devices - e.g. regular audio to speakers and VoIP to hands-free set.

                                          4 votes
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                                            0 comments  ·  IP Phones  ·  Flag idea as inappropriate…  ·  Admin →
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