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Hi there, you’ve reached the user feedback site for Microsoft Teams. It’s managed by our Customer Advocacy Team inside Microsoft Teams Engineering led by Karuana Gatimu. Our entire team believes in representing your needs inside our engineering group and we appreciate the time you take to share them with us. Rest assured that a large team of dedicated people read and discuss your feedback!

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  1. Call Forward doesn't retain the original caller ID

    When calls are forwarded to another external extension (i.e. mobile) the number that came up on the mobile is the user phone number and not the original number of the person calling who has been forwarded to the mobile. It would be great to retain the original caller so user knows who is calling.

    67 votes

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    2 comments  ·  IP Phones  ·  Flag idea as inappropriate…  ·  Admin →
  2. Integrate Microsoft Teams VoIP with Zoho CRM PhoneBridge

    We are using Zoho CRM and Zoho have require developpers of VoIP providers to fill in a form in order to come in contact with them so they can integrate directly in the CRM via PhoneBridge.

    Here is the link to fill in the form:
    https://www.zoho.com/phonebridge/

    Can someone in Microsoft Teams VoIP team please contact Zoho in order to make the connection for this integration to work.

    I would love to be able to initiate a call directly from our CRM with Teams and that a pop up window opens when I receive a call from a customer.

    Thank you…

    54 votes

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    16 comments  ·  IP Phones  ·  Flag idea as inappropriate…  ·  Admin →
  3. Call Forward Options for Teams Phones in Common Area and Meeting Sign-in Modes

    Since firmware updates were released for Teams native phones in January, the calling options (including call forward) were moved to behind the Admin Only settings menu, which is undesirable because we put a password on those settings to stop people messing with them.

    See https://answers.microsoft.com/en-us/msteams/forum/all/call-forwarding-has-disappeared-from-our-common/aaf4ad07-9e94-4fb5-bf7c-4597b3c5cce5

    We have some use cases where users who sign in to phones in CAP and Meeting modes need to use call forward functionality. Rather than arbirarily putting those options behind the the Admin Only menu, this is a suggestion to make it a configurable option using the "CsTeamsIPPhonePolicy" set of commandlets.

    5 votes

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    2 comments  ·  IP Phones  ·  Flag idea as inappropriate…  ·  Admin →
  4. Create specific presence indicator for being on the phone with Teams calling

    When a person is using the calling feature on Teams, you can see this state if you hover over the presence indicator (which is red). It would be handy if there was a presence indicator which showed them being actually on a call (while using teams calling/pbx). Something similar to the do not disturb, which is the red with a white line in it. Maybe a red dot with a small white phone icon or other dedicated status indicator

    5 votes

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    1 comment  ·  IP Phones  ·  Flag idea as inappropriate…  ·  Admin →
  5. peripherals

    As we implement TEAMS to our global organizations the TEAMS enabled phone options is lacking for manufacturing areas and common areas.

    The Poly, Audiocodes and Yealink devices are great for general office spaces. But need a simpler phone for common area like guest phone in front lobby or ruggedized phone for manufacturing areas that does require a large touchscreen display.

    51 votes

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    4 comments  ·  IP Phones  ·  Flag idea as inappropriate…  ·  Admin →
  6. TAPI for crm integration

    Our VoIP phone system is up for renewal in 18months. I'd like to move the company across to Teams for telephony but without TAPI I cant do that. Any chance of creating a Teams TAPI extension our plugin so we can use with a variety of CRMs?

    36 votes

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    1 comment  ·  IP Phones  ·  Flag idea as inappropriate…  ·  Admin →
  7. I need a way to check the status of my porting request. It went into manual, i provided the info on 11th and have no idea if it is being wor

    I need a way to check the status of my porting request. It went into manual, i provided the info on 11th and have no idea if it is being worked on and when the transfer will occur.

    5 votes

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    2 comments  ·  IP Phones  ·  Flag idea as inappropriate…  ·  Admin →
  8. Common Area Phone speed dial or favourites list

    IP Phones configured in Common Area Mode should support a speed dial or favourites list allowing specific contacts or groups to be dialled with a single button push rather than dialling a person or group's phone number.

    Scenarios where this would be beneficial are a lobby phone, hallway phone or reception phone.

    Ideally, modifications would be locked on the IP Phone to prevent unauthorised modifications, and access to the dial pad would also be optionally locked the same as with the search and call park features.

    6 votes

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    0 comments  ·  IP Phones  ·  Flag idea as inappropriate…  ·  Admin →
  9. Standard SIP support for phones

    This made the new back in 2020, announcing support in the first half of 2021.

    I cannot find any information.

    This is a must and can definitely onboard all those companies that have invested in hardware and offset the cost.

    5 votes

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    0 comments  ·  IP Phones  ·  Flag idea as inappropriate…  ·  Admin →
  10. Poly PDMS

    With Skype for business we have used Poly's PDMS server to manage the IP phone devices. This also includes the ability to do a screen capture to see what is on the actual poly device's screen. Also they had the ability to do call control so that we could make the phone place a test call. These are both great assets in troubleshooting. When it comes to native Teams phones, can we either get these features native in the panel or just add a setting in phone config to push out the address for the PDMS server once it logs…

    7 votes

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    0 comments  ·  IP Phones  ·  Flag idea as inappropriate…  ·  Admin →
  11. Add option to ensure voice call notifications always appear at the front

    We are just switching to use Teams Phones however because our users work in full screen RDS or Citrix, with teams running locally, when a voice call comes in for them they do not see the notification and have no way of answering. The notification is appearing behind the RDS/Citrix full screen window which they cannot minimize. The voice call needs to put a notification in front of all other windows to allow the functionality to be used correctly.

    6 votes

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    2 comments  ·  IP Phones  ·  Flag idea as inappropriate…  ·  Admin →
  12. 74 votes

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    6 comments  ·  IP Phones  ·  Flag idea as inappropriate…  ·  Admin →
  13. Support for SIP phones

    Please deploy support for SIP phones, we can't buy new hardware every time we switch service

    3 votes

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    0 comments  ·  IP Phones  ·  Flag idea as inappropriate…  ·  Admin →
  14. 2 votes

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    0 comments  ·  IP Phones  ·  Flag idea as inappropriate…  ·  Admin →
  15. Call back

    A call back feature will be helpful.
    - Situation: Call User, and user is unresponsive or busy allow option to auto-call-back when both user & self become available

    2 votes

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    0 comments  ·  IP Phones  ·  Flag idea as inappropriate…  ·  Admin →
  16. Need powershell cmdlets to manage Devices (IP phones etc.))

    The Devices (IP phone) management in Teams (from Teams Admin center Devices menu) is just a mess. No way to know which device was already assigned to a "Configuration profiles".
    it does not push the new settings to the device when the "Configuration profiles" changed.
    some IP phones are never show up as an IP phones from "Devices".
    Need to see the member of a "Configuration profiles".
    It is the best to have powershell cmdlets to manage the device.
    Such as "Get-CSteamsdevices, Set-CSteamsdevices, Set-CSTeamsDevicesProfiles, Grant-CSTeamsDevicesProfiles, get-csteamsDevicesProfilesmememer, set-csteamsDevicesProfilesmememer, Update-csteamsdevice, reboot -csteamsdevice, remove-csteamsdevice, remove-CSTeamsDevicesProfiles...
    etc.

    5 votes

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    1 comment  ·  IP Phones  ·  Flag idea as inappropriate…  ·  Admin →
  17. Add Call Queues and Auto Attendants to directory listings

    When pulling up the directory, call queues are not part of the directory listing. It would be very helpful to be able to add these easily.

    2 votes

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    0 comments  ·  IP Phones  ·  Flag idea as inappropriate…  ·  Admin →
  18. Face-ID / Touch-ID Login

    A great idea would be Face-ID or Touch-ID for the application like it’s provided at the Outlook App for different mobile devices or tablets. This would be a great feature so secure the access.

    48 votes

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    2 comments  ·  IP Phones  ·  Flag idea as inappropriate…  ·  Admin →
  19. MS Teams numbers to support having the SPID released.

    This is Freddy from Conquest Real Estate Investment Corporation, I would like to know if MS Teams numbers supports to have the SPID released.

    We want to use A MS Teams number with an app that allows to split the sms/mms to the phone calls.

    2 votes

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    0 comments  ·  IP Phones  ·  Flag idea as inappropriate…  ·  Admin →
  20. Automatic dialing on handset pickup (PLAR)

    Phones have had a lot of changes over the years, but there are still some places that require some old school type services. One of those services: Private Line Automatic Ring-down.

    This is so when you have an event venue where you can pickup a phone for customer service, taxi cabs, etc...

    This is what I am looking for.

    2 votes

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    0 comments  ·  IP Phones  ·  Flag idea as inappropriate…  ·  Admin →
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