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Hi there, you’ve reached the user feedback site for Microsoft Teams. It’s managed by our Customer Advocacy Team inside Microsoft Teams Engineering led by Karuana Gatimu. Our entire team believes in representing your needs inside our engineering group and we appreciate the time you take to share them with us. Rest assured that a large team of dedicated people read and discuss your feedback!

Here’s how to get your voice heard:

1 — VOTE for existing ideas (this will also subscribe you to the idea’s status updates)
2 — SUBMIT new ideas (any duplications are merged together)
3 — RATE the product by clicking the little orange star on this page. This helps us understand our overall standing with users. It will collect your rating every six weeks.
4 — COMMENT in ideas’ threads, which we check regularly

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How can we make Microsoft Teams better?

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  1. Speed Dial for Teams IP Phones

    Currently the Teams IP Phones are not useable cause in order to dial a call you have to use the onscreen keyboard to search for a contact to see presence or to dial the call. Teams IP Phones need to be able to place certain contacts on a speed dial tab that will show certain contacts and their presence status on one screen. You should be able to glance at the speed dial tab to quickly see who in your team is online and dial them.

    54 votes
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    8 comments  ·  IP Phones  ·  Flag idea as inappropriate…  ·  Admin →
  2. Is it possible to write an C# desktop CTI adapter that observes incoming/outgoing calls over Teams and also starts them?

    Goal: Connect Existing .NET desktop CTI client with a running instance of Microsoft Teams

    Is it possible with Teams SDK:
    • to observe incoming PSTN calls that go trough Teams client?
    • to accept or deny the incoming PSTN call?
    • to observe the call status of the PSTN call (offering, connected, disconnected)?
    • to initiate a new phone call with the PSTN number?

    44 votes
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    5 comments  ·  IP Phones  ·  Flag idea as inappropriate…  ·  Admin →
  3. BToE

    We need BToE support with our Polycom deskphones. Without it, we will have to always run Skype for Business side by side to sign in our users to the phones.

    97 votes
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    19 comments  ·  IP Phones  ·  Flag idea as inappropriate…  ·  Admin →
  4. TEAMS Contacts and Favs with IP Phones

    TEAMS Contacts and Favorites need to be able to import into Polycom phones like they do with SfB.

    You are pushing us towards Teams only, so we need a solution!

    27 votes
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    3 comments  ·  IP Phones  ·  Flag idea as inappropriate…  ·  Admin →
  5. save phone number for meeting to call me

    in skype i have the option to list my most common numbers for meeting to call me. i now have to type in the phone number everytime.

    5 votes
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    1 comment  ·  IP Phones  ·  Flag idea as inappropriate…  ·  Admin →
  6. Configure Voicemail on IP Handsets

    Enable users to access the voicemail options on IP handsets (such as the AudioCodes C450HD) or on the Android App that are available in the PC Software. Change Voicemail greeting, Forward calls, Also ring, ring duration, etc.

    4 votes
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    0 comments  ·  IP Phones  ·  Flag idea as inappropriate…  ·  Admin →
  7. 5-7 second delay before calling end can hear when picking up call with Polycom phone

    When a call comes in from the Auto Attendant / Call Queue and the call is picked up on a Polycom phone there is a 5-7 second delay before the calling end can hear audio. This delay is pretty long and causes confusion, it should be 2 seconds at the most.

    38 votes
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    2 comments  ·  IP Phones  ·  Flag idea as inappropriate…  ·  Admin →
  8. Use Contacts For Inbound Calls

    Use the contact list to look up callers name and company based on the caller ID. Ideally this could also use the global address book from Exchange but would be fine to just use the local contacts.

    Also, when creating a contact associate the call history with the contact so the call history list shows name and company rather than just number.

    19 votes
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    0 comments  ·  IP Phones  ·  Flag idea as inappropriate…  ·  Admin →
  9. Skype for Business needs fax capabilities

    Skype for Business needs fax capabilities

    4 votes
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    0 comments  ·  IP Phones  ·  Flag idea as inappropriate…  ·  Admin →
  10. Accepting calls to call queue in MS Teams

    • When someone calls the call queue and clicks on the headphone to "accept" the call in MS Teams everything works fine.
    • If someone calls the call queue and DO NOT click the headphone in MS Teams, but outside (as in the attached picture), 
    then the call seems to be accepted, HOWEVER
    o The call was not put through
    o It does not even ring with the other participants.
    o The caller is still waiting for someone to answer the call
    o But this is only with call queue calls like this: if someone calls me directly and I…

    4 votes
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    0 comments  ·  IP Phones  ·  Flag idea as inappropriate…  ·  Admin →
  11. Let me erase the messages

    No se puede borrar mensajes

    2 votes
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    0 comments  ·  IP Phones  ·  Flag idea as inappropriate…  ·  Admin →
  12. MS Teams for enterprises - Provisioning

    After having over 2 years of enterprise experience with SfB-Online automation, talking about Cloud-only solution for over 50k employees cannot believe it is part of the same MS suite as Azure products.
    I am really keen to see MS Teams supporting Graph API for all types of identity provisioning including telephony management without 30 years old limitations i.e.:
    -throttling (only solution now to use several Admin accounts)
    -lack of object layer transparency (unable to create efficient serialization to build enterprise level solutions)
    -old dog new tricks (SfB supports OAuth authentication only by passing "password" as password and bearer token as…

    10 votes
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    0 comments  ·  IP Phones  ·  Flag idea as inappropriate…  ·  Admin →
  13. click to dial

    Add Click-to-dial for tel protocol. Our staff makes a lot of calls and has to copy and paste phone numbers right now. Would love to see an option for Teams to handle "tel:" protocol or another option for the ability to click-to-dial phone numbers within a web browser. This needs to be supported on Windows and Mac.

    108 votes
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    14 comments  ·  IP Phones  ·  Flag idea as inappropriate…  ·  Admin →
  14. Add the consult transfer options to 3PIP phones

    Can the consult transfer feature be made available for the IP-Hardphones. A lot of smaller companies use the hardphones to start using teams to replace there PBX and are missing this feature

    3 votes
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    0 comments  ·  IP Phones  ·  Flag idea as inappropriate…  ·  Admin →
  15. Please add sounds control for calls, super loud when using Bluetooth headset. General volume is bypassed by Teams, bad. :(

    Please add sounds control for all types of calls, super loud when using Bluetooth headset, can't turn it down. General volume is bypassed by Teams, bad. :(

    2 votes
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    0 comments  ·  IP Phones  ·  Flag idea as inappropriate…  ·  Admin →
  16. Notify Admins of Firmware updates on phone equipment

    Please setup a portal and email offering to notify admins when a tenant will be updating the physical phones (Polycom/Yealink/etc.). We want to allow Microsoft to manage these updates, but would like notification to allow support to better troubleshoot potential issues.

    15 votes
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    0 comments  ·  IP Phones  ·  Flag idea as inappropriate…  ·  Admin →
  17. Add hang-up / end call confirmation noise

    When a 1:1 call ends from the opposite end, there is no confirmation noise that they have hung up, so I always spend a few seconds finding Teams again, opening it up, looking around for a End Call button, only to realize that the other person beat me to it and I'm not on the call anymore. It would be helpful to have a noise confirmation that the call is ended.

    13 votes
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    0 comments  ·  IP Phones  ·  Flag idea as inappropriate…  ·  Admin →
  18. Allow VMs to be sent to a distribution group & not require a separate user license

    Currently, if you have O365 phone service and want your hunt groups to have a dedicated voicemail, you must PURCHASE AN E3 OR E5 LICENSE. To get voicemail capability, it must be licensed as a user. Even if it gets forwarded to a distribution list.

    There should be a separate 'voicemail' license that only provides the ability to receive voicemails, so that business are not forced to purchase a license for the full Office 365 suite for every hunt group, when the only thing we need it for is voicemail.

    1 vote
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    0 comments  ·  IP Phones  ·  Flag idea as inappropriate…  ·  Admin →
  19. 1 vote
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    0 comments  ·  IP Phones  ·  Flag idea as inappropriate…  ·  Admin →
  20. Polycom Trio Dark Mode

    On the Polycom Trio 8800 (I assume 8500 also) it is ******* the eyes, can Dark Mode be made available for the phone please.

    This is when running on Team Mode as the base profile.

    1 vote
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    0 comments  ·  IP Phones  ·  Flag idea as inappropriate…  ·  Admin →
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