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Hi there, you’ve reached the user feedback site for Microsoft Teams. It’s managed by our Customer Advocacy Team inside Microsoft Teams Engineering led by Karuana Gatimu. Our entire team believes in representing your needs inside our engineering group and we appreciate the time you take to share them with us. Rest assured that a large team of dedicated people read and discuss your feedback!

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  1. Allow service numbers from a SIP trunk via Teams Direct Routing

    Could you please add support for service numbers (usable with auto attendant or call queues) that come from a SIP trunk connected via Direct Routing? It doesn't make sense to support BYOT with Teams Direct Routing but not having the possibility to use the numbers on the SIP trunk as service numbers for an auto attendant or a call queue.

    377 votes
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    46 comments  ·  Calling  ·  Flag idea as inappropriate…  ·  Admin →
  2. Enable audio recording for private calls MS Teams

    Users want to have the option to record one-on-one calls in MS Teams.

    15 votes
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    6 comments  ·  Calling  ·  Flag idea as inappropriate…  ·  Admin →
  3. Show if call forwarded or from a call group in call history / missed calls

    If an incoming call is being forwarded from another user or is being forwarded as part of a call pickup group, this is displayed in the popup call notification, however it is not displayed in the users call history. The calls just show as a missed call.

    This is causing confusion for users as they see these forwarded/call group calls as missed calls and then try to return the call.

    An additional column or a different 'Type' for these calls would resolve this issue.

    67 votes
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    6 comments  ·  Calling  ·  Flag idea as inappropriate…  ·  Admin →
  4. Transfer to voicemail option

    In Skype for Business and most other phone systems, you can select to transfer a caller directly to voicemail (receptionists use this all the time). Teams does not have this option. It is very important for folks to not transfer to a ring-ring-ring experience if they simply need to leave a voicemail.

    283 votes
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    50 comments  ·  Calling  ·  Flag idea as inappropriate…  ·  Admin →
  5. Busy Options (Busy on Busy or Voicemail on Busy)

    Provide a functionalitiy similar to the one is SfB Server.

    Busy on Busy - Incoming calls will be rejected with a busy signal if the user is busy.

    Voicemail on Busy - Incoming calls will be forwarded to voice mail if the user is busy.

    102 votes
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    8 comments  ·  Calling  ·  Flag idea as inappropriate…  ·  Admin →
  6. Support device call controls

    Support call controls for popular 3rd party headsets (handup, mute) like Plantronics 740-M or Jabra.

    236 votes
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    31 comments  ·  Calling  ·  Flag idea as inappropriate…  ·  Admin →
  7. Call Queue and Auto Attendant Resource Licensing

    The idea of requiring Cloud PBX clients to license Call Queues and Auto Attendants is absurd. This is a basic functionality that is available similar services. Furthermore, sneaking in this change without advising any of you partners and or end-users is NOT acceptable. This is going to have a HUGE financial impact on some of our clients. Call Queues and Auto Attendants should be an intrinsic feature as it always has been with Skype for Business Online.

    24 votes
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    5 comments  ·  Calling  ·  Flag idea as inappropriate…  ·  Admin →
  8. calls come through when im on a call

    When I'm already on a call if a new call comes in, Teams still rings as if I'm available. It should give a busy tone, go to voicemail or just ring-out - but do it silently in the background. Or with minimal interruption. If I'm on a call it will reduce the audio to allow Teams to ring!

    111 votes
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    9 comments  ·  Calling  ·  Flag idea as inappropriate…  ·  Admin →
  9. Delete call history

    We should be able to delete call history to keep the UI clean and usable.

    58 votes
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    9 comments  ·  Calling  ·  Flag idea as inappropriate…  ·  Admin →
  10. Add Hold Music for the caller to hear when doing a consult than transfer.

    Add Hold Music for the caller to hear when doing a consult than transfer.

    97 votes
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    14 comments  ·  Calling  ·  Flag idea as inappropriate…  ·  Admin →
  11. Be able to choose different device for ringing

    When I don't have my headset on I cannot hear when somebody calls.
    Should have an option to ring on a different device e.g. Skype 7.41.x. See attached.

    153 votes
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    11 comments  ·  Calling  ·  Flag idea as inappropriate…  ·  Admin →
  12. Voicemail for Teams Calling & Call Queues

    We have some Auto Attendant and Call Queues set up, when the time is 'out of hours' and a call comes in or if all users are busy and unable to answer a call it should go to voicemail posting the message transcript and audio file in the Team / group linked to the call queue.

    26 votes
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    4 comments  ·  Calling  ·  Flag idea as inappropriate…  ·  Admin →
  13. Blur Background by default option

    Please add the option to Blur the background on every call.

    33 votes
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    9 comments  ·  Calling  ·  Flag idea as inappropriate…  ·  Admin →
  14. Allow the use of existing USB handset like Polycom CX300

    Would love to be able use our existing investment in devices like the Polycom CX300 USB handset with Teams. I can understand why LPE devices won't be supported, but would like to see simple USB phones supported with the client.

    35 votes
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    8 comments  ·  Calling  ·  Flag idea as inappropriate…  ·  Admin →
  15. Query contact name for incoming PSTN calls from Exchange adressbook and other sources

    Today, Teams displays the number of the caller for incoming calls from PSTN. Teams does not display the name of the caller. So I dont know who is calling.

    Would be great, if Teams queried the number in my/company Exchange adressbook (and other contact databases, like CRM) and displayed the name of the caller instead of the number.

    176 votes
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    11 comments  ·  Calling  ·  Flag idea as inappropriate…  ·  Admin →
  16. PSTN Reverse Number Lookup (show username from Address book not PSTN number) in Teams Toast and Call History

    When a PSTN user calls you on Microsoft Teams, if the number is in the address book I would like to be presented with the users name on the toast, not just the PSTN number. The same for call history or anywhere else a PSTN number appears in the client

    122 votes
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    6 comments  ·  Calling  ·  Flag idea as inappropriate…  ·  Admin →
  17. Manage On-prem Phone Numbers

    Now that we have the ability to use Direct Routing to assign an "OnpremPhoneNumber" to a Resource Account via the Set-CsOnlineApplicationInstance cmdlet, it would be nice to take it a step or few further.

    I think it would be nice to be able to enter a list/range of "On Prem Phone Numbers" into Skype/Teams.

    1, we would be aware of the full range.
    2, we can pick from a list when assigning a phone number in the TAC. 3, we can see what unused numbers there are either in the SBAC or using PowerShell. Or the next available.
    4, we…

    12 votes
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    2 comments  ·  Calling  ·  Flag idea as inappropriate…  ·  Admin →
  18. Telephone not ringing on Speaker

    If Headset is set as the normal Audio, Telephone ringing is not on the built-in Speaker. In Skype you can adjust this. Please prvide the sam feature for Teams-Phone.

    11 votes
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    1 comment  ·  Calling  ·  Flag idea as inappropriate…  ·  Admin →
  19. Display incoming caller Id when callers dial a call queue

    Incoming calls to a call queue should show the caller id of the person calling. It only shows the name of the call queue in Teams.

    13 votes
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    1 comment  ·  Calling  ·  Flag idea as inappropriate…  ·  Admin →
  20. Don't center and crop videos in multi-user video calls.

    Don't center and crop videos in multi-user video conferences.

    Video feeds i calls with multiple users are being cropped, losing a lot of width of view. This is a huge problem in calls between meeting rooms where people are cropped out of the view.

    I would like the option to choose which video feed to view in FULL, with the rest of the attendees feeds minimising along the bottom of the window in the same way as when screen sharing.

    8 votes
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    2 comments  ·  Calling  ·  Flag idea as inappropriate…  ·  Admin →
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