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Full Teams Client API including Call Control
Microsoft Teams should have completed Client APIs so that third party apps can be created to fill specific needs.
This API should allow call control of the Microsoft Teams application. Necessary call control features include:
• dial/call
• call answer
• hang-up
• hold/off hold
• call transfer (all types: blind, consult, safe)
• add participant
• mute/unmute
• park/unpark
• call as a delegate
Some general features include:
• search contacts
• get contact presence
• get contact list folders/contacts
• setup contact list folders/contacts
• get/set my presence
• get/set my note
• get/set my delegates
• get/set…2,320 votesThe team is reviewing possibilities in this space but does not yet have a date on this. We will update when there is news to share.
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Automatically block incoming calls when you are already in a call or meeting
Please create a setting a user has the ability to change that automatically blocks incoming calls or allows the user to even forward all calls to someone else when already in a call/meeting if applicable. It is very distracting to have my phone ringing while I'm in a call.
543 votes -
Voicemail on busy
When someone calls me, either internally or externally, and I'm on another call, the default behavior should send the call to voicemail after popping a notification and perhaps a subtle ring. This business of ringing more than once when I'm on a call is not helpful.
1,838 votesWe are still considering the Voicemail on Busy feature for future releases, and will continue to update the status when it changes.
Note: The Busy on Busy feature has been released. Please see the following documentation for admin details:
https://docs.microsoft.com/microsoftteams/teams-calling-policy
https://docs.microsoft.com/powershell/module/skype/set-csteamscallingpolicyThanks.
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Ability to share screen simultaneously
Right now users of teams are only able to share screens one at a time and this is not very helpful for situations where multiple users need to share content simultaneously. Just like it is a no-brainer to have two way video on a call, there should be a way for multiple users on a call to share their screens at the same time, it makes conversations flow better and saves time from switching back and forth from one user sharing to another user sharing in situations where both or multiple users need to share content from their screens.
255 votes -
Add hold music in consultative transfer of PSTN calls
When putting a PSTN call on hold in Teams the caller will hear music. But when you do a consultative transfer the caller gets total silence before he gets transferred. Please also add music here.
540 votes -
Add Call Forwarding for a User From Teams Admin Center
It would be useful to be able to forward a users phone using the Teams Admin Center. Currently, you must use PowerShell to perform this function. The only thing you can do in the Admin center is establish call groups and delegates. You still must sign in as the user to activate the forwarding.
62 votes -
Personalised muting
I want to be able to mute someone in my headphones without muting them for other participants.
If I have a participant in the room with me who is also logged in on their own device as a participant, I hear their voice in real life and then on the call after some lag.
I want to mute them so I don't hear this lag, without muting them to the other participants or muting my headphones.
Essentially I want just a small amount of the kind of control available in Digital Audio Workstations like Logic or Pro-Tools to mix a…
175 votes -
Green Button to Answer Call
Desktop version.
Highlight the "answer" button as green. The "don't answer" is red and the others are purple. The eye draws to the red and I always end up cancelling the phone call.156 votes -
Call queue and auto attendant managers
In Skype for Business there was an option to add a manager to a response group. This allowed a non-IT admin to change hours, holidays, queue members, etc.
Is this coming to Teams (or is it already available and I'm not looking in the right place?)
63 votes -
MOH while Call transfer
MOH (Music on Hold) works fine, when I put a caller on Hold.
When I transfer a caller to anyone else, the caller hears nothing while transfering or consultiv tranfer Process. It would be great to ger here MOH also. The silence during the transfer process is confusing the caller.78 votes -
Call Status (when already on a call)
The status indicator (red circle for busy, green circle for available, yellow circle for away) should be more obviously different when someone is on a call/conference call.
I often have people calling me when I'm already on another call, as I think they assume that 'red' = 'busy', and nobody takes the additional step of hovering over someone to make sure they're not on another call. There shouldn't be an additional step, it should be obvious when someone is on a call.
55 votes -
Hide Call Queue in Teams Addressbook
Ability to hide specific ressource accounts of Auto Attenant and Call Queue from Teams address book search. When building an IVR with Auto Attenant containing multiple Call Queues, the Call Queues (ressrouce accounts) need to be hidden from Teams address book.
25 votes -
JBL Headset not compatible with MS Teams
After searching the internet for 2 days, I have realized that my newly purchased JBL headset is not compatible with MS Teams. Do I have to check this compatibility before I buy any accessories to my laptop? It does not make any sense.
176 votes -
Transfer active call between devices
https://support.microsoft.com/office/join-a-teams-meeting-on-a-second-device-c28e7407-183b-46ea-ab17-2212700e5f41 only appropriate for transfering during meeting. As we use team for full Enterprise Calling we need this capability for normal phone calls. Webex can do it.
24 votes -
video bar at top of screen
with many devices, the camera is at the top of the screen but when you're screen sharing the video bar is at the bottom of the screen so when you're looking at who's talking everyone looks like their eyes are closed because they're looking down at the bottom.
if the video bar is moved to the top of the screen it eliminates this issue
89 votes -
PSTN calls: Music on Hold when transferring (Music on Transfer)
So Music on hold works when you just click 'put on hold'
But why not when 'transferring' or 'consult than transfer'?
now users who are getting transferred hear just silence... and they hang up...
please add
42 votes -
Music on hold for Teams-To-Teams calls (Regular Teams Calls)
Music on hold for PSTN-To-Teams and Call queues were made available but we still need the same feature for Teams-To-Teams calls don't we? I couldn't see another item discussing the same but if so, please merge this item.
30 votes -
Call confirmation pop up for group call
As user, I would like to get a confirmation pop up before I hit call button on group chat. It often happens that I hit call button unintentionally. This disturbs each one in the chat room and somehow I wish you revert back.
This option can be configurable so that if few users want call on one hit, they can !36 votes -
Merge Calls
The ability to "Merge calls" was available in Skype for Business. The ability to call one person, put them on hold then call a second person, and then merge the calls together just like it was on Skype for Business.
Why was this ability removed?274 votesThank you for your feedback. We’re happy to announce that the Call Merge feature is included in our Dec 2020 Public Preview pack, and will be available to users who opt into Public Preview.
Please see feature details here: https://techcommunity.microsoft.com/t5/microsoft-teams-public-preview/now-in-public-preview-call-merge/m-p/1972987
You can learn more about the new Microsoft Teams Public Preview program here: https://aka.ms/TeamsPublicPreview, and Teams administrators can find documentation to manage which users will see the Public Preview option here: https://aka.ms/TeamsPublicPreviewAdmin
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Move user videos to top of screen
Most laptop and workstations have cameras mounted on top of the screen, while videos and picrures of participants are currently presented at the bottom of the screen, leaving everyone looking down.
I'd suggest moving the pictures and videos to the top leaving people looking more into the camera.
92 votes
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