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It’s managed by our Customer Advocacy Team inside Microsoft Teams Engineering led by Karuana Gatimu. Our entire team believes in representing your needs inside our engineering group and we appreciate the time you take to share them with us. Rest assured that a large team of dedicated people read and discuss your feedback!

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  1. Audio conferencing not letting attendees into the teams meeting Unless they are authenticated by the Teams app

    We have been experiencing a bit of a problem since last week and honestly at this point I am not really sure whether it has to do with some of the new teams policy features in teams or it is actually a tech. problem.

    Basically as of last week when a user creates a meeting (with dialins) in the Teams addon in Outlook and he/she tries to join the meeting as the meeting host via phone the other invitees are just stuck in the lobby forever, as if the host never joined.

    On the other hand, when the host joins…

    198 votes
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    34 comments  ·  Video and Phone Calling  ·  Flag idea as inappropriate…  ·  Admin →

    Hi There – First of all, we are so sorry that you are experiencing this issue. The engineering team is investigating and some information from users experiencing this would be super helpful.

    If you are willing, can you please send the following to teamsml@microsoft.com?

    1) How the meeting was scheduled – thru Outlook or Teams app
    2) The join link + dial-in # shown in the meeting invitation
    3) What time the issue occurred, and repro steps
    4) Actual & expected results

    Hopefully we can get to the bottom of this quickly. Thanks so much!

    ~ Alex

  2. Lock the Video Spotlight

    In Skype for Business hosted meetings, there is a feature called "Lock the Video Spotlight" that allows you to choose a video feed that's displayed to all participants. This feature does not appear to be in the Teams client today, and it doesn't appear on the Skype for Business to Microsoft Teams Capabilities Roadmap.

    In some Teams meetings I want all my participants to just view one presenters video stream and not have the 4 participant split view. We need a way for the Teams meeting host to force their video to be prominent from the participants view.

    https://aka.ms/skype2teamsroadmap

    165 votes
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    20 comments  ·  Video and Phone Calling  ·  Flag idea as inappropriate…  ·  Admin →
  3. Allow service numbers from a SIP trunk via Teams Direct Routing

    Could you please add support for service numbers (usable with auto attendant or call queues) that come from a SIP trunk connected via Direct Routing? It doesn't make sense to support BYOT with Teams Direct Routing but not having the possibility to use the numbers on the SIP trunk as service numbers for an auto attendant or a call queue.

    293 votes
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    36 comments  ·  Video and Phone Calling  ·  Flag idea as inappropriate…  ·  Admin →
  4. Show if call forwarded or from a call group in call history / missed calls

    If an incoming call is being forwarded from another user or is being forwarded as part of a call pickup group, this is displayed in the popup call notification, however it is not displayed in the users call history. The calls just show as a missed call.

    This is causing confusion for users as they see these forwarded/call group calls as missed calls and then try to return the call.

    An additional column or a different 'Type' for these calls would resolve this issue.

    49 votes
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    2 comments  ·  Video and Phone Calling  ·  Flag idea as inappropriate…  ·  Admin →
  5. Need to be able to search/call Outlook contacts' phone numbers without leaving Teams

    The biggest obstacle and user complaint we have when rolling out Teams is that users cannot search for their Outlook contacts to call like they could in Skype For Business. Instead, they have to open Outlook and reference the contact's phone number which is inefficient & clumsy. It goes against everything else Teams does well in in terms of consolidating apps/interfaces. Users should be able to search for and call their outlook contacts via PSTN without having to leave Teams.

    Skype for Business is still a much more streamlined design for external PSTN calling because users cannot find and dial…

    105 votes
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    8 comments  ·  Video and Phone Calling  ·  Flag idea as inappropriate…  ·  Admin →
  6. Support device call controls

    Support call controls for popular 3rd party headsets (handup, mute) like Plantronics 740-M or Jabra.

    148 votes
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    23 comments  ·  Video and Phone Calling  ·  Flag idea as inappropriate…  ·  Admin →
  7. Allow screen-sharing in Teams Web-App

    Teams Web-App currently does not support screen-sharing or remote session feature like the Teams local application. Please develop this feature in the Teams web-app so that users can share and do remote sharing through a web-browser.

    37 votes
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    2 comments  ·  Video and Phone Calling  ·  Flag idea as inappropriate…  ·  Admin →
  8. Add Hold Music for the caller to hear when doing a consult than transfer.

    Add Hold Music for the caller to hear when doing a consult than transfer.

    56 votes
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    9 comments  ·  Video and Phone Calling  ·  Flag idea as inappropriate…  ·  Admin →
  9. Transfer to voicemail option

    In Skype for Business and most other phone systems, you can select to transfer a caller directly to voicemail (receptionists use this all the time). Teams does not have this option. It is very important for folks to not transfer to a ring-ring-ring experience if they simply need to leave a voicemail.

    119 votes
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    16 comments  ·  Video and Phone Calling  ·  Flag idea as inappropriate…  ·  Admin →
  10. Show more than 4 active people in video calls

    Teams is limited to showing 4 video streams at a time, it would be better if we had some control over that. We do a morning standup every morning with 8 remotes, it would be great if we could see them at all times.

    247 votes
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    31 comments  ·  Video and Phone Calling  ·  Flag idea as inappropriate…  ·  Admin →
  11. Busy Options (Busy on Busy or Voicemail on Busy)

    Provide a functionalitiy similar to the one is SfB Server.

    Busy on Busy - Incoming calls will be rejected with a busy signal if the user is busy.

    Voicemail on Busy - Incoming calls will be forwarded to voice mail if the user is busy.

    38 votes
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    3 comments  ·  Video and Phone Calling  ·  Flag idea as inappropriate…  ·  Admin →
  12. Allow the use of existing USB handset like Polycom CX300

    Would love to be able use our existing investment in devices like the Polycom CX300 USB handset with Teams. I can understand why LPE devices won't be supported, but would like to see simple USB phones supported with the client.

    18 votes
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    5 comments  ·  Video and Phone Calling  ·  Flag idea as inappropriate…  ·  Admin →
  13. Include call history in chat

    Am I the only one finding it painfull that the chat history DOES NOT include call logs?

    I want to be able to reconstruct to whom I talked how long. As a workaround I started to use Skype again or quit the Teams calls and call back the people by phone.

    In Skype this feature helped me a lot when I tried to reconstruct to whom i spoke on days where things became crowded.

    Please implement that feature asap!

    146 votes
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    18 comments  ·  Video and Phone Calling  ·  Flag idea as inappropriate…  ·  Admin →
  14. Query contact name for incoming PSTN calls from Exchange adressbook and other sources

    Today, Teams displays the number of the caller for incoming calls from PSTN. Teams does not display the name of the caller. So I dont know who is calling.

    Would be great, if Teams queried the number in my/company Exchange adressbook (and other contact databases, like CRM) and displayed the name of the caller instead of the number.

    108 votes
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    7 comments  ·  Video and Phone Calling  ·  Flag idea as inappropriate…  ·  Admin →
  15. Skype Room System + Teams doesn't provide dial pad once a call is connected

    Using a Skype Room System with an E5 license allows you to initiate a telephone call either via Skype or via Teams. When using the Teams option, you can dial a telephone # but once connected the dial pad is no longer accessible. When dialing into a conference #, this is often required in order to enter a PIN or conference code. The Skype option allows this dial pad access after a call is connected.

    68 votes
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    20 comments  ·  Video and Phone Calling  ·  Flag idea as inappropriate…  ·  Admin →
  16. PSTN Reverse Number Lookup (show username from Address book not PSTN number) in Teams Toast and Call History

    When a PSTN user calls you on Microsoft Teams, if the number is in the address book I would like to be presented with the users name on the toast, not just the PSTN number. The same for call history or anywhere else a PSTN number appears in the client

    62 votes
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    3 comments  ·  Video and Phone Calling  ·  Flag idea as inappropriate…  ·  Admin →
  17. Be able to choose different device for ringing

    When I don't have my headset on I cannot hear when somebody calls.
    Should have an option to ring on a different device e.g. Skype 7.41.x. See attached.

    54 votes
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    7 comments  ·  Video and Phone Calling  ·  Flag idea as inappropriate…  ·  Admin →
  18. Show Number Normalization like in Skype for Business

    Presently there is no feedback to the user when using to Dial pad or /Call that the number is being normalized. Unlike in Skype 4 Business when you dial an extension number (and this gets normalized) there is no indication to the user that they are dialing a valid number before they press call

    In this example I'm using 4 digit extensions and I have a normalization rule to translate 5xxx to a full number. Pressing Call will normalize and call the number, but there is no preview of the number, No reverse contact lookup etc

    34 votes
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    0 comments  ·  Video and Phone Calling  ·  Flag idea as inappropriate…  ·  Admin →
  19. While in a call, add another person to the call

    Reopening previous UserVoice post per request of MS Support:
    https://microsoftteams.uservoice.com/forums/555103-public/suggestions/16952083-while-in-a-call-add-another-person-to-the-call

    "While in a call, you should be able to add another person (or more than one) to the call, to instantly create a group call. Similar as in Skype by clicking the "+" button."

    This is NOT completed - this feature, as well as various other features (such as Delegate Call-As) are not available in PSTN calling/Calls tab, only Teams-to-Teams calling (via the Chat tab).

    These features have been marked as completed in the UserVoice as well as the roadmap but that is not correct.

    41 votes
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    6 comments  ·  Video and Phone Calling  ·  Flag idea as inappropriate…  ·  Admin →
  20. Enhanced Call Queues

    When will Serial Routing call queues be enhanced? Currently the routing is based on the alphabetical structure of the distribution list which does not work for my call groups. We need the ability to define the routing by agent.

    34 votes
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    8 comments  ·  Video and Phone Calling  ·  Flag idea as inappropriate…  ·  Admin →
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