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  1. View Available Staff on Mobile App

    Please implement a feature to display available staff with no shifts on the mobile app. For managers to see who is available and assign on the go.

    3 votes

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    0 comments  ·  Shifts  ·  Flag idea as inappropriate…  ·  Admin →
  2. Shifts Tool

    I have a few feedbacks:


    1. As soon as "Time Off" is applied in "Shifts" tool and its either approved / declined, then entire schedule of the group goes haywire. All agent's schedule gets jumbled up. At times, other resource's shift or leave also get shuffled up.


    2. If I copy entire schedule of a given month to next month, then entire schedule doesnt get copied. Entire schedule need to be recreated.


    3. If I update schedule of any team member or if I apply leave, then entire row of schedule shifts to the bottom of the group and gets jumbled up.


    3 votes

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    0 comments  ·  Shifts  ·  Flag idea as inappropriate…  ·  Admin →
  3. automatically add a preset colour .. i.e. Working at home becomes yellow, sick is Grey etc

    automatically add a preset colour .. i.e. Working at home becomes yellow, sick is Grey etc

    3 votes

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    0 comments  ·  Shifts  ·  Flag idea as inappropriate…  ·  Admin →
  4. view shifts in week view

    be able to view the shifts of the whole group in a week, 2 week or month view on the ios app instead of a list. shown as it does on the desktop version.

    3 votes

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    0 comments  ·  Shifts  ·  Flag idea as inappropriate…  ·  Admin →
  5. Availability

    Currently only recurring availability can be set; would be good if availability could be set for specific dates if availability changes regularly

    3 votes

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    0 comments  ·  Shifts  ·  Flag idea as inappropriate…  ·  Admin →
  6. Deduct trainings from available team members overview

    Currently we can add different activities to a shift.
    Mayor improvements for me would be:
    - Trainings should also deduct from the number staffed people
    - The break should be flexible so it can be fixed
    - Ideally the trainings, meetings and coaching sessions should be copied from their Agenda
    - It should be possible to copy days including breaks and past them or set-up for the whole month.

    3 votes

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    0 comments  ·  Shifts  ·  Flag idea as inappropriate…  ·  Admin →
  7. Total Shifts worked

    Can you please add a way to total up the amount of shifts an employee has worked over a period of time. For example, being able to select the months January-May to see how many total shifts he/she has worked.

    3 votes

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    0 comments  ·  Shifts  ·  Flag idea as inappropriate…  ·  Admin →
  8. What are you doing while on shift?

    We love to clock out/click in system however we need to track 'what exactly it is people have been working on' e.g projects. Currently, they add this information in the 'Notes' section. However it would be helpful to assign parts of your shift to a project code or job.

    3 votes

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    0 comments  ·  Shifts  ·  Flag idea as inappropriate…  ·  Admin →
  9. Send message to Staff currently working

    In Staffhub there is the "Now" button at the bottom and I could quickly see who's working and send an individual a message or everyone. I find the chat/txt capability in Shifts cumbersome.

    3 votes

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    1 comment  ·  Shifts  ·  Flag idea as inappropriate…  ·  Admin →
  10. Filter by individual shift

    Under the view option...able to filter by individual shift that is created.

    3 votes

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    0 comments  ·  Shifts  ·  Flag idea as inappropriate…  ·  Admin →
  11. Enable a search function that allows searching through Shifts

    When I search for a shift that is posted somewhere in Shifts, I receive zero results. As it is right now, I must manually review each week to find what I'm looking for.

    For example, if I have a shift that is called "Shift 3" or "Visit 4", I want to be able to enter those into the search field an population all those shifts.

    3 votes

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    0 comments  ·  Shifts  ·  Flag idea as inappropriate…  ·  Admin →
  12. Add Shifts Icon to Main Bar on Left

    I would like to be able to access Shifts quickly from the left-hand bar - without having to click the three dots and then select shifts from the "more apps" options.

    3 votes

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    1 comment  ·  Shifts  ·  Flag idea as inappropriate…  ·  Admin →
  13. Reporting: Calculate total hours for each activity against each staff member over a selected period

    The ability to report on each staff members shifts. i.e. Joe Blogs 200 hour Service Desk over 25 shifts etc

    3 votes

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    0 comments  ·  Shifts  ·  Flag idea as inappropriate…  ·  Admin →
  14. Assign Open Shifts to the whole team instead of per group

    The group option in shifts is really good for separating logical units, but in some cases these groups will still be working closely together.

    Instead og assigning Open Shifts on a group level, it would be nice to assign it on a Team level so members of all groups can take it.

    3 votes

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    0 comments  ·  Shifts  ·  Flag idea as inappropriate…  ·  Admin →
  15. Check in staff from multiple locations and make notes from their meeting

    My staff are working out in several different locations during one day and would be great to have them able to clock in and out of outreach giving the location and for them to be able to make notes and print timesheet , dreading for it to come:.

    3 votes

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    0 comments  ·  Shifts  ·  Flag idea as inappropriate…  ·  Admin →
  16. I want to be able to add/remove holidays that are specific to my region

    I want to view federal holidays through shift. I also want the ability to personalize, i.e., add/remove, holidays that are specific to my region.

    For example, California recognizes Cesar Chavez Day, but not Columbus Day. I want to be able to add Cesar Chavez Day and remove Columbus Day.

    3 votes

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    1 comment  ·  Shifts  ·  Flag idea as inappropriate…  ·  Admin →
  17. Shifts Shedule in Teams Mobile App

    We use the shifts function to track holiday requests / leave / sickness etc for my team. This works great on the desktop app, but on the mobile app (IOS) the shifts schedule only displays my own holidays (I'm the Team Leader). So even though I can see requests for leave and approve them, it doesn't show me what the team is doing. This means that if I get a request on my mobile device outside office hours, I need to go to my PC and open Teams to see who else is on holiday etc. I've searched the help…

    3 votes

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    2 comments  ·  Shifts  ·  Flag idea as inappropriate…  ·  Admin →
  18. Feature to setup max working hours

    When swapping or scheduling shifts if the user manages to line up more then say 18 hours of work straight he gets a notification or is denied swap straight out.

    3 votes

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    0 comments  ·  Shifts  ·  Flag idea as inappropriate…  ·  Admin →
  19. Support to manage schedules across multiple groups

    Excuse the long post as I feel the need to describe what I am trying to do.

    I am responsible for managing the schedule for various departments and their staff in my office. Some of our staff split time between multiple departments thus we have schedules who are split between multiple groups. To best manage their schedules I have been using Staff Hub and now more recently Teams and Shifts and have had an issue organizing these various schedules across groups.

    For us each department is split into its own group. (HR, Accounting, Recruiting etc.) This allows us to track…

    3 votes

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    1 comment  ·  Shifts  ·  Flag idea as inappropriate…  ·  Admin →
  20. Shifts - Hide groups

    In the desktop version of shifts, different groups can still see all the other groups. As I work with a lot of different groups it would be better if a person only sees the groups he/she is in. The other groups are irrelevant to that person.

    3 votes

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    0 comments  ·  Shifts  ·  Flag idea as inappropriate…  ·  Admin →
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