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Hi there, you’ve reached the user feedback site for Microsoft Teams. It’s managed by our Customer Advocacy Team inside Microsoft Teams Engineering led by Karuana Gatimu. Our entire team believes in representing your needs inside our engineering group and we appreciate the time you take to share them with us. Rest assured that a large team of dedicated people read and discuss your feedback!

Here’s how to get your voice heard:
1 — VOTE for existing ideas (this will also subscribe you to the idea’s status updates)
2 — SUBMIT new ideas (Please include only one suggestion per post. Duplicates are merged together.)
3 — RATE the product by clicking the little orange star on this page. This helps us understand our overall standing with users. It will collect your rating every six weeks.
4 — COMMENT in ideas’ threads, which we check regularly

For official product and feature updates we recommend three things:

Stay tuned here: We update our work items monthly
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  1. Make silent an option for ring tones and allow call screening.

    Allow users to silence the ring and enable screening so users can verify that callers with unknown numbers can be screened to determine if they are spam or calls that are important.

    4 votes
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    1 comment  ·  IP Phones  ·  Flag idea as inappropriate…  ·  Admin →
  2. See favorites/speed dials during Teams Transfer Phones

    Need to be able to see Teams Favorites and Speed dials during transfer. Users will want the ability to press the button of the desired favorite while customer is being transferred. The delay between having to type out the whole name takes too long.

    4 votes
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    0 comments  ·  IP Phones  ·  Flag idea as inappropriate…  ·  Admin →
  3. Answering calls presented from another users Call Group via IP Phone

    When answering calls presented from another user's Call Group via IP Phone, the software require you to press a button on the touchscreen to accept the call. It would be good to be able to answer the call via picking up the handset.

    4 votes
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    0 comments  ·  IP Phones  ·  Flag idea as inappropriate…  ·  Admin →
  4. Allow ordering of agents for serial routed call queue via Office365 group

    Allow ordering of agents in serial call queue when the call queue is sent to an O365 group or distribution list. The current setup the only way to order agents is to add them individually rather than via a group or distlist.

    4 votes
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    1 comment  ·  IP Phones  ·  Flag idea as inappropriate…  ·  Admin →
  5. 4 votes
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    0 comments  ·  IP Phones  ·  Flag idea as inappropriate…  ·  Admin →
  6. Allow Third party IPPBX to integrate with Microsoft Teams

    Please add new future allowing Microsoft Teams Users to Integrate their existing third party IPPBX such as 3CX IP-PBX System.

    When someone call to company office fixed line number or DID number ring to Microsoft Teams application.

    4 votes
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    1 comment  ·  IP Phones  ·  Flag idea as inappropriate…  ·  Admin →
  7. Calling from Teams to Phones

    Could you please integrate a dial-out to phones funtion. I like Teams a lot but I miss the ability to call someone directly on their phone, which Skype for Business had.

    I work with partners in 68 countries. Some of them don’t have good internet connectivity. So being able to dial them from an teams is important. Also, it would be great if you can make that function work even for conference calling.

    4 votes
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    0 comments  ·  IP Phones  ·  Flag idea as inappropriate…  ·  Admin →
  8. Instant Contact sync within teams

    Contacts should show in Teams the instance you create them in outlook, or at list have a button to force the update

    4 votes
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    0 comments  ·  IP Phones  ·  Flag idea as inappropriate…  ·  Admin →
  9. Set default volume for incoming calls

    Our company has recently switched to teams cloud calling.
    When picking up phone calls from within teams the initial call volume that I have currently set within the system may be too low. When those that call me introduce themselves I often miss out their names at the start of their call, which prompts me to quickly adjust the volume on my headset.
    If the volume could be adjusted by default for all incoming calls so that it adjusts itself automatically that would prevent me from needing to adjust the call volume manually within the call and also prevent me…

    4 votes
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    0 comments  ·  IP Phones  ·  Flag idea as inappropriate…  ·  Admin →
  10. Enable customization of IP Phones

    Allow for the customization of IP phones with ring tones, background images and color schemes to reflect CI requirements

    4 votes
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    0 comments  ·  IP Phones  ·  Flag idea as inappropriate…  ·  Admin →
  11. Better integration of IP Phone with Desktop and Mobile Experience

    1) Ability to Transfer from IP Phone to Soft phone and back. (I think now you have to park the call and then pick it up)
    2) Ability to dial call from Outlook, but from the IP phone rather than only the soft client. in other words, if I am on my computer and select a contact in Outlook to call, it calls using the Team app on my desktop rather than the ability to use my IP phone. Shoretel has had this functionality for at least 13 years.

    4 votes
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    0 comments  ·  IP Phones  ·  Flag idea as inappropriate…  ·  Admin →
  12. Make dialpad more accessible on Conf phones (Trio 8800, Yealink c960, etc).

    Currently you must click on the small phone icon, only from the calls screen, then the tiny dialpad button to access the dial-pad. This can be challenging for a user to make a call who has not used the device before.

    4 votes
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    1 comment  ·  IP Phones  ·  Flag idea as inappropriate…  ·  Admin →
  13. Assigning a Primary Device

    There doesn't seem to be a way for you to choose a primary device. Currently it seems phone calls will come through to my mobile rather than my desktop Teams even when I am using it and my phone is locked. There should be a way to assign Desktop Teams as the primary for calls rather than mobile.

    4 votes
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    0 comments  ·  IP Phones  ·  Flag idea as inappropriate…  ·  Admin →
  14. Teams incorrectly handle VoIP calls - headset/handsfree streams

    normally VoIP call is recognized by the app (such as SfB) and stream audio to defined headset/hands-free device connected. Teams can't do that with several different consequences - starting from lack of proper support for headsets and impossibility to stream audio on different devices - e.g. regular audio to speakers and VoIP to hands-free set.

    4 votes
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    1 comment  ·  IP Phones  ·  Flag idea as inappropriate…  ·  Admin →
  15. Inventory Report

    We are after reporting capabilities to capture granular detail on activity within Skype for Business and would like to have a report with below data captured on a per user basis :


    1. Name of Devices logged in From

    2. Duration of the Session

    3. IP address of the Device

    4. Mac Address of the Device (Being able to use this for maintaining inventory - for example Polycom Skype enabled devices)

    5. Fimrware of the Device
      

    6. Number of calls made from each device
      

    Understand some information we can get from the call quality dashboard - not all of them

    Please let us know if such…

    4 votes
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    0 comments  ·  IP Phones  ·  Flag idea as inappropriate…  ·  Admin →
  16. 4 votes
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    0 comments  ·  IP Phones  ·  Flag idea as inappropriate…  ·  Admin →
  17. You should give the option to change the background of phone

    Please give option to change background in phone

    3 votes
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    0 comments  ·  IP Phones  ·  Flag idea as inappropriate…  ·  Admin →
  18. Make Teams PSTN Calling Plans available in Asia

    Please develop PSTN Calling Plan functionality for Asian markets such as Singapore and Hong Kong. These are major financial hubs where many US and European companies have offices, and many of them would no doubt like to utilize Teams calling there. I know that is true for our company. Thank you!

    3 votes
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    0 comments  ·  IP Phones  ·  Flag idea as inappropriate…  ·  Admin →
  19. اتمنى ان تضعو بالاعدادات الغاء الكاميراة !

    اتمنى ان تضعو بالاعدادات الغاء الكاميراة !

    3 votes
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    2 comments  ·  IP Phones  ·  Flag idea as inappropriate…  ·  Admin →
  20. ليش ما اقدر اغير صورة إلى حطيت في تميز

    ليش ما اقدر اغير صورة إلى حطيت في تميز

    3 votes
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    3 comments  ·  IP Phones  ·  Flag idea as inappropriate…  ·  Admin →
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